UpPromote Affiliate Marketing
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Ms Mina was true professional during our convo. She is reliable and very quick to her responses and what i wanted to do with the app. Never ever met so quick response and job done in 2 seconds literally. She should get even a promotion. If not i do not know what to say. Directors and managers should give promotion to those people who give everything to their jobs!
What a scam this is! We never used the app, and even uninstalled it, and are STILL being charged a hefty monthly fee every month with no way of cancellation. We are now in contact with Shopify Support to try to find a solution and a refund. What a hassle!
Thank you for sharing, and we're truly sorry for the confusion. This is actually a point many users find easy to misunderstand: your Shopify store's billing cycle and each app's own billing cycle are different. Every month, Shopify groups the invoices from all your apps onto the same day, so you may still see a charge from an app you've uninstalled if that app's cycle started before you removed it. This applies to most apps on the Shopify App Store, not just UpPromote. To cancel, you can either downgrade to the Free plan or uninstall the app. Please reach out to us at [email protected] so we can help you resolve this completely.
Tommy was amazing! 10/10 service and extremely quick response times. Went above and beyond to help me set up the Affiliate Sign Up form and connecting me with the dev team to help out.
I worked with Tanie she is so fast and she has great customer service and they are open on Christmas.
Mina Was nice and helpful Thanks for your support
Great affiliate program setting app
Fantastic app and great customer support. Thank you Tommy for all the help.
Excellent and efficient customer support! A shoutout to Tanie—she helped me navigate around the app and was really quick and patient! Thank you!
So far so good and the customer service from Tanie was great!
We’ve had a fantastic experience so far, a great product paired with outstanding support. Responses are very quick and the team is always there to help, which makes the app extremely easy to navigate. We’re very happy with it.
Amazing support and experience!
The app's support team is great!
We are still learning how to use the tool and testing the different plans. So far, it seems quite useful, and we are planning to try the Professional plan. Today we received support from Mina, who was able to help us with some of the questions we had. We hope to continue making progress with the platform. Thank you very much.
Mina was a fantastic support rep! Help me with all my questions, was quick to resolve all my issue while also being pleasant and patient. I highly recommend.
I got Mina's & Tanie's help and they she were wonderful, easy to communicate with and dedicated. One can only wish to have this positive customer experience in other places. Top notch!
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