UpPromote Affiliate Marketing
Drive referral sales loops with influencer & affiliate program
Rating
4.9
feedback
3,406
chart
#389
All reviews
Review RSS Feed
Aug. 13, 2025
Great customer service from Clara at UpPromote! HIGHLY recommended. Thanks, Clara!
Aug. 13, 2025
As every app / platform seems to use slightly different language and location for various features, having fast, live support can save users a ton of frustration. Huge to Nick for helping to get us locked !
Aug. 13, 2025
Mina from customer support helped me solve a problem quickly and efficiently! An affiliate no longer had access to their account due to switching management teams and we were able to change the email and reset the password very easily.
Aug. 13, 2025
Audrey from customer support was very helpful and quick to resolve our problem!
Aug. 14, 2025
I’ve been using this app to manage our affiliate program and appreciate the support team’s responsiveness. When we encountered refund syncing issues, the team investigated promptly, provided manual workarounds, and followed up until certain cases were fixed. However, the app’s current tracking logic has a major drawback: For refunded orders linked to multiple affiliates, the system only deducts commission from one affiliate, not all connected affiliates. This leads to inaccurate payouts and requires manual adjustments. Certain product updates (e.g., adding new options to SKUs) require a manual “re-sync” in the backend, which isn’t intuitive and can cause tracking gaps if missed. While the support team is cooperative and open to improvement, the existing logic creates extra manual work and risks for businesses with high order volumes. We hope the development team will prioritize a permanent solution for accurate, automated tracking.
We have quickly released an update on the logic and made sure that all refunded referrals sales are calculated correctly. All refund events in the future will not face the same issue anymore. Thank you for your constant support. Feel free to reach us again via the 24/7 in-app chat channel if you encounter any issues. Cheers!
Aug. 12, 2025
Tanie in support has been super amazing. Very responsive!! Keeps following up to make sure my questions are answered. Love it!
Aug. 12, 2025
excellent customer service, but i failed to attract any affiliate due to what i believe is a relative opacity of the program versus what i expected. In any case, a total failure for my business.
Aug. 11, 2025
Aug. 8, 2025
Barney helped me a lot with adding commissions for our designers as well as our affiliates.
Aug. 7, 2025
I just started and I'm loving it already! Kudos to Barney for the quick response!
Aug. 7, 2025
The support team is just amazing. They are very understanding, responsive and professional. Plus, the app is great and seamless with numerous helpful resources available, we are very satisfied so far.
Aug. 7, 2025
Reached to the support and got connected with Clara. The response was very prompt and helpful.
Aug. 7, 2025
Aug. 6, 2025
Tanie and Clara were fantastic. They Quickly answered all my questions and also provided additional information for me to read and or review via videos. Can't thank them enough...what a great customer experience!