All reviews

Rating Breakdown

  • 5
    96% (3,237 ratings)
  • 4
    2% (78 ratings)
  • 3
    1% (19 ratings)
  • 2
    0% (14 ratings)
  • 1
    1% (39 ratings)

Reviews with Text

  • 92% (3,114)
Review RSS Feed Review RSS Feed

5 / 5 Share

April 21, 2026

Using app

About 3 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

April 21, 2026

Using app

12 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 21, 2026

Tanie is really kind, and since you are connected with a representative in real-time, even beginners can use it easily. Thank you!

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 21, 2026

Tanie did an excellent job. She responded promptly and addressed my request clearly and efficiently. She understood the issue immediately and resolved it in no time.

Store

Zoefull

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

April 21, 2026

Greate support from Lina. Thank you

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 20, 2026

Mina was very very helpful with all the questions I have. Glad that UpPromote has a support system in place, with someone like Mina. Makes it all worth it.

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 20, 2026

Tanie did a fantastic job during the setup , I really appreciate the support

Using app

26 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 20, 2026

Amazing! UpPromote Affiliate is an incredibly powerful and user-friendly app for my Shopify store. What impressed me the most is their exceptional customer service. A big shoutout to Tommy – he was extremely helpful and enthusiastic, resolving all my technical queries quickly and professionally. Definitely worth the experience!

Store

YaMe.vn

Using app

11 days

Total reviews

12

Average rating

5.0

5 / 5 Share

April 20, 2026

Barney and Lina are so good!! They were so patient with my questions! I spent a full hour asking them questions, and they helped me understand affiliate coupons, customer referrals, and other topics very clearly. Highly recommended!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

April 20, 2026

Great app, easy to use. Brilliant support - I was lucky enough to speak with Tommy..who even signed up as a client so we could see what the screen shots looked like. For our business we needed a premium looking platform for the program and UpPromote has delivered this

Store

ESHU

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 19, 2026

Awesome and Gwen provided great support in setting things up

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

April 18, 2026

Mina was amazing! walked me through setup and a few questions I had.

Using app

28 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

April 18, 2026

I had a great experience with the support team, especially Tommy. He was very responsive, helpful, and took the time to clearly answer all my questions about setting up my affiliate program. Everything was explained in a simple and professional way, which made the whole process much easier for me. Really appreciate the support, highly recommended!

Store

SOLLEH

Using app

About 2 hours

Total reviews

2

Average rating

5.0

1 / 5 Share

April 17, 2026

i uninstalled the day i paid to get my store back up and they still tried to charge me i need my refund...

Using app

Over 1 year

Total reviews

1

Average rating

1.0

Developer Reply

Once your store is reopened, Shopify will issue all outstanding and pending invoices from all apps you were using. As a Shopify merchant, you’re likely aware that app charges are handled automatically by Shopify rather than by individual app developers. I’ve sent you an email regarding the charge—please review it at your convenience.

5 / 5 Share

April 17, 2026

Tanie was very helpful in answering my questions!

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 17, 2026

Mina has been provided excellent support to help my referral stand out.

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 17, 2026

Maya was amazing! Not only did she respond to my setup inquiry immediately, Maya provided screenshot examples so that I didn't have to guess my way through the setup process. We are new to UpPromote but if Maya is an example of the customer service, I think we are going to love working working with them!

Using app

About 17 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

April 16, 2026

Super easy to use! I love that you can manage everything in one place. They offer a free trial as well which is a game changer, especially if it's your first time using an affiliate marketing program. Maya helped walk me through everything, thank you for developing this app!

Using app

About 5 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

April 16, 2026

love working with them and they are always their to help!!! highly recommend!

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

April 16, 2026

Very well communication . Mandy is very professional and helpful! Thank you

Using app

About 2 months

Total reviews

2

Average rating

5.0