All reviews

Rating Breakdown

  • 5
    96% (3,237 ratings)
  • 4
    2% (78 ratings)
  • 3
    1% (19 ratings)
  • 2
    0% (14 ratings)
  • 1
    1% (39 ratings)

Reviews with Text

  • 92% (3,114)
Review RSS Feed Review RSS Feed

5 / 5 Share

April 16, 2026

Mina is amazing, customer support is beyond expectations.

Using app

8 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 16, 2026

Gwen was very helpful and stellar app for our company

Using app

11 months

Total reviews

5

Average rating

5.0

5 / 5 Share

April 15, 2026

客户服务迅速

Store

CARABC

Using app

About 16 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

April 15, 2026

Haven't used the app for long yet, but the UpPromote support team is great. The service technician I worked with Tanie was very helpful, patient, and timely with her assistance and a pleasure to interact with.

Using app

21 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 15, 2026

Super easy to use! Very user intuitive, and their support team is very responsive and helpful for any areas that need help with. Tanie was super helpful and fast with the solutions for our needs.

Store

PhytoRX

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 15, 2026

Tanie did an amazing job helping me set up my affiliate program. Awesome communication and she is a great Service agent

Using app

6 days

Total reviews

3

Average rating

5.0

3 / 5 Share

April 21, 2026

We were overcharged for a more expensive version than we signed up for. Update: Changing from one star to 3 because we received a full refund and great customer service after posting the original review.

Using app

About 1 month

Total reviews

2

Average rating

3.0

Developer Reply

We take concerns like this very seriously, so I personally reviewed your subscription history via Shopify. From the records, you started a yearly Growth plan trial on March 12. After the 14-day trial period ended, the subscription was automatically charged, which is the standard billing behavior on Shopify for any trial-based plan. There is no record showing that your plan was changed or upgraded beyond what was originally selected. That said, you're eligible for a refund. We have sent you an email regarding this. We hope you can check it so we can proceed further. Cheers!

5 / 5 Share

April 15, 2026

Mina did a great job, answered my questions fast!

Store

Blumy

Using app

41 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

April 15, 2026

Great experience with UpPromote so far, the platform is easy to use and has a lot of different features. Maya has been especially helpful, answering all our questions quickly and thoroughly. Really appreciate the support!

Using app

Over 5 years

Total reviews

3

Average rating

5.0

5 / 5 Share

April 15, 2026

Tanie was great to deal with

Using app

About 2 years

Total reviews

7

Average rating

4.4

5 / 5 Share

April 15, 2026

Very good app. It works well and It's perfect for our esigence. The assistance is very fast, Evans help us to understand different app features.

Using app

21 days

Total reviews

9

Average rating

5.0

5 / 5 Share

April 15, 2026

Tommy provided exceptional service! He was quick to respond, patient, and thoroughly answered all my questions with great detail. I’m really satisfied and highly recommend him!

Using app

Almost 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

April 14, 2026

One of the best apps on the App Store - if you wanna scale your business, this is the way to go! Awesome support help from everyone, especially Tanie! They will help you quickly and be there if you encounter any issues<.

Using app

3 days

Total reviews

2

Average rating

5.0

5 / 5 Share

April 14, 2026

Tanie was quick and efficient to help! It is comforting to know that we can depend on the support team to help us out of tight spots on an already intuitive app.

Using app

Over 3 years

Total reviews

6

Average rating

4.3

5 / 5 Share

April 14, 2026

Quick on reply and helpful!

Using app

12 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 14, 2026

great support by Gwen

Store

Clearly

Using app

Almost 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

April 14, 2026

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 13, 2026

Amazing and very intuitive! My support rep Tommy was absolutely Fantastic!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 13, 2026

Customer service is excellent. Tanie is very quick to help!

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

April 13, 2026

The support provided by Mina was pretty helpful! She answered my questions and help me connect multi-store.

Using app

25 days

Total reviews

2

Average rating

5.0