UpPromote Affiliate Marketing
All reviews
Review RSS feed
Mandy was super helpful in working through roadblocks!
MERCI beaucoup tommy pour votre aide et votre patience. j'apprécie vraiment votre aide et le temps que vous avez pris pour m'accompagner
Réponse rapide et très claire. Personne très compréhensive et pédagogue.
thans for tommy.He's very nice.
Great customer service from Tommy. Fast & useful response.
Evans was very patient and helpful throughout the process. He helped me solve the issue of keeping only the registration form and embedding it into my GemPages page exactly as I needed.
Thanks Evans for the great service!
Very quick to respond and all my questions were answered.
Tanie is the best in the support team. Best App out there for Affiliates.
Cynthia was a great help resolving a slight problem I had
AMAZING APP WITH GREAT SUPPORT TEAM!
Great customer service by Maya!
I had a great experience with UpPromote's chat support, especially with Tanie. Tanie provided clear instructions and support throughout the process, making it easier for me to understand the setup. I really appreciate her assistance and dedication in helping me resolve my concerns. Thank you so much, Tanie, for your excellent support!
Customer service response time is very fast; Tommy helped me out several times—great service.
There are much better applications than this one available. This one is MASSIVELY OUTDATED, compared to the many features and functionalities available with other apps. Also, Support doesn't speak English, so they will not communicate directly or quickly. Email or chat replies come with LONG lag times between questions and responses. Basic functionality is woefully lacking. I was on a PAID plan, not a free plan, but the starter tier of approx $25-30/month, and this is what I experienced: 1) NO ABILITY TO PAY Creators in-app. It's all MANUAL, tracking the payment that happens OUTSIDE the app only, for the free and lower-cost starter plans. Basic functionality that other apps provide, this app WITHHOLDS to force you into an upgrade. 2) NO ABILITY TO COMMUNICATE with creators in-app. You can only "save" a creator profile to a list. However, they WITHHOLD the email from the "save", require you to manually search-populate a blank email field, and they do not offer the capability to email the creator. 3) NO METRICS ON CREATORS. The withhold both the email, as mentioned, and any useful metrics on the creator besides follower count and @handle, forcing an upgrade to a more expensive plan to view. 4) ONLY 5 SEARCHES PER CYCLE. If your search results in 1 creator, then that still leaves you with only 4 searches left. 5) EACH PAGE OF CREATORS = 1 SEARCH If your search results in 150 creators, but the app only shows 10 creators per page, then you do NOT get the benefit of all 150 creators from that search. NO, you only get the 10 creators on that page. And when you click the next page, to see the next 10 from your search, that counts as 1 additional search. EFFECTIVELY, YOU WILL NEVER SEE MORE THAN A HANDFUL OF CREATORS PER MONTH BECAUSE OF THE SEARCH LIMITATION AND THAT ONLY A FEW CREATORS DISPLAY ON EACH PAGE OF A SEARCH. I CONSIDER THIS TO BE MISLEADING MARKETING, PERHAPS EVEN FRAUDULENT MISREPRESENTATION. You only get "unlimited" capabilities if you are in the highest-tier-- again, instead of serving the customer, forcing the PAID customer into the higher plans jut to access basic functionality that other apps provide for the same price as the lower-priced paid plan. 6) UNINSTALLING / UNSUBSCRIBING DOES NOT END THE PAYMENTS If your cycle starts on the 12th of the month, and you uninstall/cancel on the 16th of the month, you will not only pay for the full month (no pro-rated return). YOU WILL BE CHARGED FOR 1 MONTH AFTER YOUR INSTALL DATE. This policy is NOT made clear on sign-up and differs from other apps. While not all apps will provide a pro-rated return/refund, they DO stop all future billing after the uninstall. THIS ALSO BOARDERS ON FRAUDULENT MISREPRESENTATION. All-in-all-- this is a terrible app and I would not recommend it to anyone. I can only assume that the 3.7k 5 star ratings are either friend/family/paid or rewarded positive reviews.... or that those reviews are very old, from an era before all the advancement and launch of better apps... because there is no way on earth this is a 5 star app. I don't review apps often. But I consider this to be a public service-- so other people are not mislead, as I was. The app offered to give me "credits", or free searches, in recognition of what was wrong and my dissatisfaction and to avoid a negative review. But, I prefer to be honest-- save some other people- than to benefit from some credits in an app that isn't worth my time to use.
We're sorry this was your experience. Because this review makes several factual claims, we'd like to add the record for anyone reading. On billing: app charges on Shopify are created by Shopify at the start of each 30-day cycle and collected on the store's next Shopify invoice. This is how billing works for all apps on the App Store, not an UpPromote policy, and no new charges are created after uninstalling. In this case, we covered the final cycle (Sep 12 – Oct 12) in full and, on Sep 16, also refunded the last payment entirely. The total paid for the period in question is $0. The credits and refund were issued to resolve the billing concern and were never conditioned on any review. On plans: automated creator payouts, in-app messaging, and extended creator metrics are features of higher-tier plans, listed on our pricing page and in-app before purchase. On search credits: the feedback that page navigation counts toward Creator Discovery's search credits and that this wasn't visible enough is fair. We acknowledged this directly during the case, and our product team is actively updating how it's displayed as well as the search count logic. On support: our team assisted in English throughout this case, in chat and in detailed written responses to every question raised. Any merchant with a billing question can reach us at [email protected] with three dates: cycle start, uninstall date, invoice date - and we'll walk through the exact timeline. Stark, Head of Customer Support, UpPromote
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.