UpPromote Affiliate Marketing

Tanie is the best

customer service and support of Stark is fast and good at explanation and clarifying

Great customer service from Clara at UpPromote! HIGHLY recommended. Thanks, Clara!

Tanie is great and helped me with everything I needed.

As every app / platform seems to use slightly different language and location for various features, having fast, live support can save users a ton of frustration. Huge to Nick for helping to get us locked !

Mina from customer support helped me solve a problem quickly and efficiently! An affiliate no longer had access to their account due to switching management teams and we were able to change the email and reset the password very easily.

Audrey from customer support was very helpful and quick to resolve our problem!

Quick and good service

I’ve been using this app to manage our affiliate program and appreciate the support team’s responsiveness. When we encountered refund syncing issues, the team investigated promptly, provided manual workarounds, and followed up until certain cases were fixed. However, the app’s current tracking logic has a major drawback: For refunded orders linked to multiple affiliates, the system only deducts commission from one affiliate, not all connected affiliates. This leads to inaccurate payouts and requires manual adjustments. Certain product updates (e.g., adding new options to SKUs) require a manual “re-sync” in the backend, which isn’t intuitive and can cause tracking gaps if missed. While the support team is cooperative and open to improvement, the existing logic creates extra manual work and risks for businesses with high order volumes. We hope the development team will prioritize a permanent solution for accurate, automated tracking.

Tanie in support has been super amazing. Very responsive!! Keeps following up to make sure my questions are answered. Love it!

Muy bueno el soporte, rápidos y atentos

excellent customer service, but i failed to attract any affiliate due to what i believe is a relative opacity of the program versus what i expected. In any case, a total failure for my business.

Barney helped me a lot with adding commissions for our designers as well as our affiliates.

I just started and I'm loving it already! Kudos to Barney for the quick response!

The Support team is great! They are quick to respond and very helpful.

awesome service Mina and Nick and Lina are the absolute best!!

The support team is just amazing. They are very understanding, responsive and professional. Plus, the app is great and seamless with numerous helpful resources available, we are very satisfied so far.