UpPromote Affiliate Marketing
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Very helpful... Kept me in the loop every step of the way. Issue was resolved in a timely matter and everyone I spoke with was very professional .
Customer support doesn't have any experience on how affiliate codes work and answer a google ads detection question. If you are going to offer a feature of detecting google ads, you should have some resources and an educated support team to answer my questions. NOT asking me to ask an affiliate that will deny any claim of using google ads. Do better.
Tommy patiently helped me solve my problem and I became more familiar with this platform.
Barney from customer support has been super helpful with helping me set everything up. A someone who isn't very tech savvy, he's made the whole process very easy.
Terrible UX experience. Not mobile user friendly. Asked the dev team to help, they completely messed up our store pages ( eg: privacy policy, FAQ's, ect ). They were showing the sign up form, and when disabled, completely DELETED ALL INFORMATION FROM THESE PAGES. Absolutely outraged. Deleting app. Never again.
Thank you for your feedback, and we're sorry about this experience. While we weren't able to pinpoint the exact root cause of the issue, our support team went ahead and fixed it directly in your theme code for you. We're always ready to work alongside you if you'd like to look into it further. Whichever affiliate marketing solution you choose, we respect your decision and wish your business all the best!
Clara was very prompt at replying and clearly assisted me with the coupon trouble I was having, would recommend.
Mia helped me set up everything on the app. She has been wonderful throughout our conversation.
Opened half a year did not receive an order, and can never find customer service
Hi there. On checking, we can see that you had reached us via in-app chat before. We also noticed that no affiliate appears to have been approved yet, which means there wouldn't have been any sales generated from them — this may be the root of the situation you experienced. We've sent you a follow-up email with detailed information to help you resolve this. We look forward to hearing from you soon. Cheers!
Don't look anywhere else, the best software and the customer service is crazy. I've never seen better customer service than this, 100% recommended.
Thanks for Clara kindly help, assisting my affiliate reset the password. Really appreciate of it. Thanks again.
Tanie is so wonderful. She responses quickly and helps me solve the issue quickly.
With any great app there is a learning curve. luckily up promote has an amazing support team ready and full of knowledge to help you along the way not mater what stage you're at. Tanie helped me out and not only helped me with solutions but helped me gain an understanding of my problem.
Tommy and the rest of the team at UpPromote are very helpful. When I was stuck on the set up. They didn't send me an article they sent me clear actionable steps and screen shots. As a business owner our most valuable asset is our time and they helped me use it well.
Clara was extremely helpful when I needed support. UpPromote is the perfect tool for my social media affiliates and my B2B Affiliates. The affiliate dashboard is very user-friendly and easy to navigate. Previously, I was manually managing my referrals, but now I'm so happy that I've migrated all of my affiliates over to UpPromote and am saving myself time and energy.
Setting up my store for the first time, customer service was super quick to come back to me and guide me through my questions. Great service and assurance to know support is there when you need it. Thanks so much Barney!
Great Customer service - quick responses and patient with me as I learn the system
Amazing app, Mina was super helpful even on weekends! Highly recommended!!
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