Afterpay On‑Site Messaging
Increase customer sales with pay-over-time onsite messaging
Rating
2.3
feedback
61
chart
#3,776
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
20%
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Less than a day
8%
-
Less than a month
20%
-
Less than a year
36%
-
More than a year
15%
Reviews Summary
The reviews for this Shopify App are quite mixed, with a combination of positive and negative feedback. On the positive side, users appreciate the ease of setting up the app and the clear instructions provided. Some users found it straightforward to install and were able to add Afterpay messaging to their product pages successfully. Additionally, there were mentions of increased sales and the app solving specific problems quickly. However, on the negative side, many users faced issues with the app not working properly, difficulties in connecting to their Afterpay account, and a lack of response from customer service. Some users expressed frustration with the approval process taking too long and the app being non-functional with certain Shopify themes. Overall, while some users had a smooth experience with the app, others encountered significant challenges and were dissatisfied with the level of support provided.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 12, 2025
Useless App & Non-Existent Support! This app does not work at all. We followed the official Afterpay On-Site Messaging Implementation Guide exactly as instructed, yet the message blocks either remained invisible or empty. We tested multiple Shopify themes (including default, unmodified ones), and the messaging never appeared. Inspecting the page source confirmed that the Afterpay script loaded, but the generated block was 0 in size—completely non-functional. The official support was unhelpful and dismissive, repeatedly linking us to the same useless documentation instead of addressing the technical issue. After weeks of back-and-forth emails, no resolution was provided. Given that Afterpay’s own merchant support team set up our account incorrectly, we’re not surprised their app is just as broken. Avoid wasting your time with this app—it simply does not work, and Afterpay’s support does not care.
March 10, 2025
Works exactly as it is supposed to - very simple to get the Afterpay messaging on the product page.
Feb. 20, 2025
App does not work. I filled out the form for help and when they get back to me they want me to fill out an onboarding form just loops back to my status page for setting up the payment system. Does this payment system even work?
Feb. 11, 2025
Horrible Customer Service, No Response! Absolutely terrible experience with Afterpay. I’ve been trying to contact them for hours with no response whatsoever. I sent an email over many hours ago, and still nothing—no reply, no support, nothing. Their customer service is nonexistent. A company this big should have basic communication, but this is a complete failure. If you ever need help, good luck getting a response! Utter disappointment.
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