Afterpay On‑Site Messaging
Increase customer sales with pay-over-time onsite messaging
Rating
2.2
feedback
62
chart
#3,735
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
29%
-
Less than a day
11%
-
Less than a month
21%
-
Less than a year
27%
-
More than a year
10%
Reviews Summary
The reviews for this Shopify App are quite polarized, with a mix of 1-star and 5-star ratings. Positive aspects highlighted in the reviews include the ease of setting up the Afterpay messaging on product pages, clear and concise instructions, and successful installations for some users. On the negative side, many users reported that the app did not work at all, encountered issues with connecting accounts, faced unresponsive customer support, and experienced difficulties with theme compatibility and approval processes. Some users also expressed frustration with the lack of communication and support from Afterpay.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 26, 2025
Straight up doesn't work. The app block does not load at all and just stays empty/blank. Support will tell you to refer to the extremely basic installation instructions, which obviously wouldn't help if the app itself does not function at all.
March 12, 2025
Useless App & Non-Existent Support! This app does not work at all. We followed the official Afterpay On-Site Messaging Implementation Guide exactly as instructed, yet the message blocks either remained invisible or empty. We tested multiple Shopify themes (including default, unmodified ones), and the messaging never appeared. Inspecting the page source confirmed that the Afterpay script loaded, but the generated block was 0 in size—completely non-functional. The official support was unhelpful and dismissive, repeatedly linking us to the same useless documentation instead of addressing the technical issue. After weeks of back-and-forth emails, no resolution was provided. Given that Afterpay’s own merchant support team set up our account incorrectly, we’re not surprised their app is just as broken. Avoid wasting your time with this app—it simply does not work, and Afterpay’s support does not care.
March 10, 2025
Works exactly as it is supposed to - very simple to get the Afterpay messaging on the product page.
Feb. 20, 2025
App does not work. I filled out the form for help and when they get back to me they want me to fill out an onboarding form just loops back to my status page for setting up the payment system. Does this payment system even work?
Feb. 11, 2025
Horrible Customer Service, No Response! Absolutely terrible experience with Afterpay. I’ve been trying to contact them for hours with no response whatsoever. I sent an email over many hours ago, and still nothing—no reply, no support, nothing. Their customer service is nonexistent. A company this big should have basic communication, but this is a complete failure. If you ever need help, good luck getting a response! Utter disappointment.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more