Afterpay On‑Site Messaging

Oct. 20, 2025

This is terrible, I cannot acess the funds from orders made on my store, I can't get in conact with a live person just bots that can't seem to help me. I can no longer log in to my account. I need some one to urgently contact me in reference to this matter.

Oct. 9, 2025

Driving myself absolutely crazy with Afterpay. This app is just not it. Afterpay messaging doesn't change with variant products. When I ask Afterpay for help, they tell me to get a web developer to code the system correctly. The directions on their website merchant page won't even allow the code to be inputted, the directions of what to change are just simply unhelpful. I am so disappointed. I added afterpay to my website 6 years ago and it was such a simple process. Now it is a nightmare, with no help.

July 29, 2025

No, not yet - this one is undercooked and not ready. Support via the website is also full of bots who just want to ask you for your ID instead of fixing a problem. Awaiting a msg from the Dev team via support in Shopify. Either they get it right or customers won't use them as a preference.

June 11, 2025

The Afterpay on-site messaging app doesn't work and the block is invisible so we had to get our developer to add a custom liquid code under the price block for it to finally show on the site. Make sure you add the custom liquid in the correct market you signed up for (i.e. US, CA etc) otherwise it will not work. One advice is to ensure your default currency and primary market match the account you applied for. Since we're based in Canada and the majority of our customers are from the United States, we set our default currency to USD and had to apply and get approved for a US merchant account, installed the Afterpay US (NEW) app and utilize our credentials for the US account. If you have separate US and CA Afterpay Merchant accounts, you must have separate Shopify stores to activate Afterpay using each merchant credentials. If you do not have separate stores and is utilizing Shopify's Market feature, it will not work.

March 26, 2025

Straight up doesn't work. The app block does not load at all and just stays empty/blank. Support will tell you to refer to the extremely basic installation instructions, which obviously wouldn't help if the app itself does not function at all.

March 12, 2025

Useless App & Non-Existent Support! This app does not work at all. We followed the official Afterpay On-Site Messaging Implementation Guide exactly as instructed, yet the message blocks either remained invisible or empty. We tested multiple Shopify themes (including default, unmodified ones), and the messaging never appeared. Inspecting the page source confirmed that the Afterpay script loaded, but the generated block was 0 in size—completely non-functional. The official support was unhelpful and dismissive, repeatedly linking us to the same useless documentation instead of addressing the technical issue. After weeks of back-and-forth emails, no resolution was provided. Given that Afterpay’s own merchant support team set up our account incorrectly, we’re not surprised their app is just as broken. Avoid wasting your time with this app—it simply does not work, and Afterpay’s support does not care.

Feb. 20, 2025

App does not work. I filled out the form for help and when they get back to me they want me to fill out an onboarding form just loops back to my status page for setting up the payment system. Does this payment system even work?

Feb. 11, 2025

Horrible Customer Service, No Response! Absolutely terrible experience with Afterpay. I’ve been trying to contact them for hours with no response whatsoever. I sent an email over many hours ago, and still nothing—no reply, no support, nothing. Their customer service is nonexistent. A company this big should have basic communication, but this is a complete failure. If you ever need help, good luck getting a response! Utter disappointment.

Dec. 8, 2024

Do Not Use this!! The afterpay team offers zero support to this app, very disappointed. I switched to other app.

Dec. 2, 2024

we have not got paid for almost two months now

Sept. 26, 2024

Doesn’t work at all ! I’ve lost all my time with them and nothing happened couldn’t even Conect to my store and all the code and links doest’t work

Sept. 19, 2024

Not easy to install and no assistance. Nothing works!!!

Sept. 11, 2024

Sept. 5, 2024

Not happy, I can't install the afterpay messaging to my store. The codes they aren't there to replace them with. I have emailed them multiple times without a reply.

Aug. 28, 2024

Does not work

July 31, 2024

The first step is to connect my account. When I access the link though, it takes me to a page where you apply for an Afterpay merchant account despite logging in with an email that is linked to an already-existing Afterpay merchant account.

May 6, 2024

Doesn’t work half the time and no one will email back. It’s been a few weeks now of “processing “

March 4, 2024

It's a waste of time, the app doesn't work. Technology is so advanced that even new apps are working flawlessly on Shopify themes but a company of such a big stature couldn't afford to fix their app.

Feb. 22, 2024

Doesn't work for my store. Going round in circles with support for 6 months. "We can confirm that your account is currently undergoing compliance checks. A member of our Compliance Team will be in contact shortly with the next steps via a separate email thread. This case will be closed as you have reached out to the post-integration technical support." "We've closed this support request. Your request was not able to be resolved today."

Feb. 4, 2024

App was working fine before now it has completely stopped. Shopify is warning companies to remove it. Im going to wait for an email response afterpay or a phone call before giving up about what I should do.