Rating

4.8

feedback

736

Reviews

chart

#448

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    10%
  • Less than a day
    21%
  • Less than a month
    26%
  • Less than a year
    36%
  • More than a year
    6%

Reviews Summary

After analyzing the reviews for the Shopify App, AfterSell, it is evident that there are both positive and negative aspects highlighted by users. On the positive side, many users praised the app for its effectiveness in increasing revenue and average order value (AOV) with minimal effort. The setup was described as straightforward, and the customization options were appreciated for aligning with brand aesthetics. Users also commended the solid support provided by the team, with quick responses and efficient problem-solving. Additionally, the app was noted for its user-friendly interface and the ability to create post-purchase flows rapidly.

Highlights

Effective in increasing revenue and AOV with minimal effort
User-friendly interface and quick setup
Solid support with efficient problem-solving
Customization options for brand alignment
Positive feedback on post-purchase flows

Rating Breakdown

  • 5
    93% (687 ratings)
  • 4
    3% (19 ratings)
  • 3
    0% (2 ratings)
  • 2
    1% (9 ratings)
  • 1
    3% (19 ratings)

Reviews with Text

  • 90% (662)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Dec. 19, 2025

Aftersell has been an outstanding partner for our team. The customer service and overall responsiveness are top-tier, and the team is always proactive and available to support us whenever needed. A special mention to Sharon, who has been an incredible Account Manager, always attentive, strategic, and genuinely invested in our success. Also, Justin deserves recognition for carefully listening to our requirements and consistently turning them into real, effective solutions. Highly recommended for any team looking for a reliable and supportive partner.

Using app

--

Total reviews

12

Average rating

4.7

4 / 5 Share

Dec. 18, 2025

Using app

--

Total reviews

1

Average rating

4.0

5 / 5 Share

Dec. 16, 2025

Their AI and human chat experience was excellent. I'm busy, they're busy but they gave me pertinent information to solve my problem and I could fix the issue on my own schedule. Excellent service everyone ending with Jose!

Using app

1 day

Total reviews

2

Average rating

5.0

4 / 5 Share

Dec. 12, 2025

I spent almost two hours troubleshooting my upsell setup, and there were a few frustrating moments, especially when a real customer order was modified during testing without my approval. That said, the support team (Mark and Dom) stayed with me the entire time and helped get everything fully resolved. They were patient, responsive, and made sure the final setup works smoothly. Great support overall, but I’d love to see more caution around live orders.

Using app

About 3 hours

Total reviews

3

Average rating

4.7

5 / 5 Share

Dec. 12, 2025

BEST UPSELL APP! Aftersell's Post Purchase works wonders for our business. Allowing us to upsell easier than ever before. Great dashboard, amazing support, and works extremely well... Almost 2-3x the rev and conversion rate of our old Upsell app.

Using app

About 1 year

Total reviews

6

Average rating

4.8

All reviews

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