AG Product Reviews App & UGC

I recently downloaded this app. I was confused as to how to enable the widget on my store and Esther the CSR helped me within minutes she was patient and polite and I am so happy that I got her help. thank you Esther so much

Amazing Lady, with a prompt response. My problem was solved very fast. Deserve a great holiday with the team. Thank you!

Just installed and it looks very good. There is options to translate everything wish is great for non-english stores. Jasmine from support was also great answering all my questions quickly!

Audrey and Maison, were AMAZING!!!!! They both went above and beyond, from staying late after work to spending an hour just moving something around for me. These women are a perfect example of TOP NOTCH customer service. Thanks, ladies. GREAT JOB. I absolutely appreciate yall>

Was very easy to set up. The app walks you through a step by step guide. I had one question after getting the app running on my website and was connected to someone through chat in minutes. Jasmine was super helpful and took screenshots to show me exactly how to find a solution to my question.

Il team mi ha assistito in maniera molto celere e professionale durante il processo di configurazione dell'app. In particolare, voglio ringraziare Audrey, Hana, Prakash, Tony e Liz! Continuate così!

Sunny with Avada has been awesome. The entire team has. I love the support and that you’re available 24/7

Abby was so helpful! Knew exactly what to do to fix my problem. Excellent customer experience.

Just started using the app. I installed many reviews app and they all had something not compatible with our design. This app is really doing the job and the support is really great. They respond less than minutes. I love the app and you can customize your styles as well. Recommended.

They have great customer service. A few issues and they are always available to help Pamela is fantastic, great to deal with

Best service happy

The intuitive interface made integration a breeze, even for the less experienced. The fact that it is free is a huge plus. Customer support is also great. Thanks to Hana who helped me fix some really hard to find bugs!

Esther was brilliant at helping me!! :)

COULD NOT GET THIS TO WORK AT ALL! THIS ISN'T A USER FRIENDLY APP. THE INSTRUCTIONS ARE ALL OVER THE PLACE. WITH THE COMPLEXITY OF IMPORTING CSV FILES TO MATCH UP EXACTLY TO WHERE TH INFORMATION NEEDS TO GO, THE INSTRUCTION MUST BE EASY AND USER FRIENDLY. THIS IS NOT THE CASE WITH 'AIR': PRODUCT REVIEWS APP. FRUSTRATION IS A GOOD WORD IN TRYING TO INSTALL THE PRODUCT. THIS APP WAS RECOMMENDED FROM CJ DROPSHIPPING APP ON A PRODUCT THAT I WANTED REVIEWS FOR. YOU DOWNLOAD THE APP, BUT THEN YOU ARE MET WITH CONVOLUTED 1 SENTENCE STATEMENT INSTRUCTIONS, WITH PAGE EXAMPLES THAT ARE TOO DIM (LITERALLY) TO VIEW TO GET A SENSE OF WHAT TO DO. IT SEEMS THAT THERE SHOULD BE MORE INSTRUCTIONS, MORE DETAIL, THEN THAT WOULD MAKE IT MORE COMPLICATED. THIS SHOULD BE A SIMPLE THING TO DO, REALLY. I SPENT CLOSE TO 30 MIN TRYING TO INSTALL THEN I GAVE UP. THE INSTRUCTIONS AREN'T DETAILED ENOUGH. IS THERE A VIDEO? THAT WOULD HAVE BEEN GOOD. OFFER A VIDEO TUTORIAL. I CHALLENGE ANYONE TO CHECK IT OUT TO SEE HOW MUCH OF A TIME WASTER THIS IS. A DRAG AND DROP SCENARIO WOULD HAVE BEEN FASTER AND MUCH SIMPLER. FOR SOMEONE WITH KNOWLEDGE OF HOW TO DO THINGS ON A COMPUTER, THIS WAS EXHAUSTING. WAY TOO MUCH OF A HASTLE, IT NEEDS TO BE A SIMPLE PROCESS. MORE COMMUNICATION WITH THE SUPPLIERS ON HOW TO FORMAT FOR A DOWNLOAD WOULD BE MY SUGGESTION ON HOW TO FACILITATE THIS. I'M MOVING ON TO TRY ANOTHER APP.

Good app, Better customer service.

Nossa o atendimento foi simplemente INCRIVEL!!

Online customer service Service is very timely and professional,Especially Esther, great service.

Thanks to Jasmine's help, the problem has been solved

Hana, amazing support amazing app !! WOW !

There was an issue with my review app, but customer service was super fast and helpful and got it fixed in a matter of minutes. Shout out to Sunny and Toby - thanks guys!