AG Product Reviews App & UGC

Amazing support from Iris at Avada! She helped me set up the Air Product Reviews app quickly and made sure everything was working perfectly on my store. Very friendly, professional, and knowledgeable. Really appreciate the fast and helpful support. Highly recommended!

Funktioniert sehr gut. Der Support (Ich hatte Ethan) ist persönlich und scheint ohne Roboter zu arbeiten. Das macht ihn symphytisch.

é um app muito util, nunca vi um app tao bom assim e ainda gratuito!!! o suporte faz um trabalho impecavel a qualquer hora principalmente a riley q me ajudou com uma dor de cabeça minha ja faz semanas, muito obrigado!

Great app, user friendly, and great support. Would recommend!

We've tried multiple review apps for the past 3 years but none of them have truly fit our shop or our needs. We're sooo happy we finally found Air. The layout, the discount feature, etc are just exactly what we're looking for. I had some trouble importing my reviews (it didnt show up / publish properly) so I contacted support. Zim was able to help me within a few minutes. All we did was send the review file and he assisted in everything else. All of our reviews were successfully imported and published. We love this app!

I was so happy with the experience, the team was very caring, knowledgeable and professional. The response to my request was fast. I like very much the way my store looks it gives more confident to the buyer. Unlike other companies where there is no customer service this one feels so good. The app is so good.

Funciona muy bien y tienen un soporte al cliente genial.

Excelente soporte tecnico y excelente app, la tengo instalada en varias de mis tiendas y funciona perfecto

Original Review (2 star): If you want a plug-and-play email template, they have it. However, there is zero “advanced” customisation. They offer about three variables you can use, and most of them are useless. You can’t actually edit the review section of the email—only add text or random images (not the product images). You only get two layout options for the CTA/review input section; neither looks great and neither can be edited. The major problem I have with this app is the review display on product pages, specifically the “click a star” pop-up. The pop-up that allows you to input a review has the post/next button hidden behind a scroll. People who don’t think to scroll may write a review and never see the button to actually post it. Obviously, this kills conversions. The pop-up has excessive padding and oversized text boxes that could easily be reduced. There is plenty of room for the button to be visible on all devices, but instead users are required to scroll. I tried altering it myself using their CSS input; however, nothing worked. I asked the dev team, who said it’s impossible, even though I can clearly see the CSS in the source code. Either the dev team is incompetent or lazy. In conclusion, if you’ve just set up a store and need a simple, free app, I’d recommend this. If you want advanced customisation and actually value review request conversions, I’d stay clear. Great for basic new stores; bad for advanced stores. Edit: Though what I initially said was true, they have since reached out to me and resolved the bug. They acknowledged the issue and have now fixed it. Regarding the emails, they have taken my feedback on board and updated the options for the review request email. You can now create the entire email in HTML, which is ideal for those who want advanced customisation and the ability to A/B test. They also provided a large list of useful variables that can be used within the email. While these changes are significant, what truly sets this app and its team apart is their willingness to listen to users and implement improvements. This is refreshing, as many app developers are too arrogant to listen and make changes. Great job and a big thanks to Abby!

Parfait, merci à Avery très efficace en cas de besoin.

This app is fantastic! It perfectly achieves the zoom effect I was looking for, and the visual result looks great. It’s also very easy to use. The support team is incredibly responsive and helpful. I especially want to thank Avery for the amazing support — they were extremely patient and helped me a lot. I really appreciate it! Highly recommended!!

Thx Olivia :)

I am thoroughly impressed with the Air Product Reviews App & UGC. The app itself runs incredibly smoothly and integrates perfectly with my store without any lag. What truly sets them apart, however, is their customer service. The support team is exceptionally friendly and went above and beyond to help me with my setup. It is rare to find an app that combines powerful features with such a dedicated and warm support team. Highly recommended for any Shopify merchant!

Ethan from support is incredible.

Ultra réactif, très complet, je recommande fortement !

Literally the best experience thus far with reviews. The app is free, the customer service is OUTSTANDING, and can not wait to continue to use them.

Their customer / tech support is awesome

Been dealing with Avery and has gone above and beyond expectations. Was able to fix something immediately and was very prompt. Great app too!