Air Product Reviews App & UGC
Shopify Product Reviews App by AirApps
Rating
4.9
feedback
2,376
chart
#467
All reviews
Review RSS Feed
Dec. 13, 2025
This app is a game changer for new store owners. I use it to import reviews from different platforms to build customer trust, and it works perfectly. The app is also very lightweight, so it doesn’t affect store performance. There are several beautiful customization options, and whenever I face any issue, I reach out to Iris she is extremely helpful and always solves my problems quickly. I really appreciate the care and support from their team. Highly recommended to everyone.
Dec. 13, 2025
Love air reviews, very reliable, very cooperative and very responsive. Audrey whose is a part of their support team was very helpful!
Dec. 13, 2025
Amazing support and great communication. they helped me install and configure the app perfectly according to my requirements. Everything works smoothly now. Thank you so much!
Dec. 12, 2025
The app claims to be multilingual, but actually isn't: 1. You cannot have multilingual manually translated reviews (this is important, as AI translators make mistakes) 2. You cannot have manually translated multilingual interfaces for different markets. It HAS to be auto-translated. Which isn't professional Also their file import requires both - product handle and product ID to be present. Avada support is nice and friendly as always, but this particular product is useless for me.
Hi Smarttan team, Thank you for taking the time to share such detailed feedback, and we truly appreciate your kind words about our support team. We’re sorry to hear that Air Product Reviews didn’t fully meet your expectations, especially around multilingual support. We’d like to clarify and address the points you raised: 1. Manual translation for review content At the moment, review content is translated automatically. Manual translations are not yet supported because this feature is closely tied to review syncing and scalability, particularly for stores with a large number of reviews. That said, your feedback has been shared with our product team, and we’re actively exploring better solutions for this use case. 2. Manual translation for widget interfaces Manual translation for the widget interface is actually supported. Merchants can switch the store to the target language, edit the widget text fields manually, and then re-sync via the Multi-language feature. We’ve also recently added Estonian and Finnish to better support different markets. 3. Review import file requirements We apologize for the confusion here. The product ID column is optional. As long as the product handle is provided, the import will work even if the product ID field is left empty. We agree this should be communicated more clearly and are improving our documentation. We genuinely value feedback like yours as it helps us improve the product. If you’re open to it, we’d be happy to support you further and revisit your setup should you consider reinstalling the app. Thank you again for sharing your experience. Best regards, AirApps Support Team
Dec. 12, 2025
Very good app with many features. Abby provided great support and in a timely manner, thanks!
Dec. 12, 2025
I love this app and the support by "Mirra", she is very professional and solve my issue quickly..
Dec. 12, 2025
Super quick response and helped solve my issue in second. Thank you to Olivia for her great customer service. Would certainly recommend using this app.
Dec. 12, 2025
Hana is the best customer service representative; I love her service. If some flaws could be fixed, I believe this app would be even more popular.
Dec. 10, 2025
Thank you Avery for efficiently solving my problem! I've never had support actually fix it for me themselves - usually they provide instructions. I am not computer savvy, so I was pleasantly surprised with this amazing service! Thank you :)
Dec. 10, 2025
The app is great, Olivia helped me a lot, thank you very much. Please feel free to ask Olivia anything you want.
Dec. 10, 2025
Really good app with lots of feature much required for new brands. Also very quick and active support team. I highly recommend them!
Dec. 9, 2025
Just installed the app and was able to easily make customizations to emails and review widgets. I also had a question about prior order reviews and was able to get in touch with Bill who helped me get the emails sent and walked me through how to complete that task in the future. Great service, thank you!