Air: Product Reviews app & UGC
Shopify Product Reviews App by AirApps
Rating
4.9
feedback
5,018
chart
#462
All reviews
Rating Breakdown
Review RSS Feed
Jan. 21, 2024
Great app, but a few issues. Importing reviews from CJ dropshipping wasn't seamless due to formatting error. Support team however was helpful and did a good work in fixing my issues. They say that they are developing a solution for this, which is great.
Jan. 16, 2024
The support I received from Liz from the support team was just excellent. I highly recommend downloading this app
Jan. 16, 2024
Sunny and Tony helped me with a glitch where the Review box on my product page was blank as users typed in it. They took a lot of time to explore the problem and shared helpful tips on how to use the app admin settings. I'm super grateful for their time and suspect they were fixing some errors on the backend of my Taiga theme due to Judge.Me review removal. I'm still a little unsure about review apps in general on my new site, and hoping that I don't have any slow downs. I've been considering switching to Yotpo instead. Just NOT sure. I'll stay with Avada Air Product reviews for now because I also use them for the cookie GDPR app and I use Avada for SEO optimization. If things are still slow, I might switch to Yotpo for Reviews and maybe Pandectes for cookie GDPR. I'm still undecided. I don't understand why Air by Avada is used here on Shopify when Avada website design co. leans so heavily on YOAST for review app? I also don't understand why Avada isn't listed as an "eligible aggregator" by Google Merchant Center here: https://support.google.com/merchants/answer/7045996?hl=en
April 18, 2024
recommended great app with great and helpful fast support even with the needed updates ,thank Audrey and all the team.
Jan. 15, 2024
My interaction with Esther (your rep) was great. Just after a few moments, and without remote access, she guided me to resolve my issue and also point out next steps. She seems quite knowledgeable, professional, and easy to follow.
Jan. 12, 2024
We had a small duplication problem which once I raised it as an issue was cleared by the lovely team of Lydia and Toby. Real fast service so was pleased. Not sure why it happened in the first place but hey it just noughts & ones. Thanks team
Dec. 29, 2023
I had a bit of trouble installing the app so I messaged the customer survice. I talked to Prakash and he helped me with fixing the problem. He was also very clear in the steps I needed to follow. Great and fast service! Thank you!
Dec. 27, 2023
This app is very user friendly and ready to setup in less than 2min. A special mention to Audrey for quick help and getting to set up quicker.
Dec. 23, 2023
Very easy to get started and import reviews. Their support staff is really prompt in answering your queries. (Thanks, Hana!)
Dec. 21, 2023
Air Product Reviews app offers an exceptional user experience with its intuitive design and valuable insights from Abby and Gideon. Their expertise and dedication shine through in the app's informative reviews, making it an essential tool for savvy shoppers. Kudos to Abby, Gideon, and the entire Air team for creating a standout product!
Dec. 20, 2023
I was facing some issues while setup but Tony and Tracy got my back well thank you guys for all the help.
Dec. 19, 2023
I'm grateful to have access to this app. THANK YOU! I love the homepage tab that allows customers to instantly click on to see reviews. I like that customers can leave pictures. Only issues are that It's not as straight forward as other apps and some of the wording on features need to be updated to reflect when the customer actually gets sent the first review reminder: after fulfillment not after delivery. I was happy to be told that they actually get it after fulfillment though. It would be great if customers can be seen as verified by simply reviewing from the link sent to them via email as well rather than only having the option to sign in to be considered verified. Signing in can be something that makes the customer not want to review and the fact that they received an email requesting a review proves that they are a legitimate customer.
Dec. 19, 2023
I tried other reviews apps before, but they really didn't worked. I uninstalled them to switch to Avana's app. It easy to understand, to use. The free starter plan is working perfectly, and there are enough options for free if you are on a tight budget. Great job ! I am so convinced that i will try other Avana's app.
Dec. 14, 2023
customer support is always ready to help. Audrey was professional and quick in providing support. Makes you trust the app more.
Dec. 12, 2023
It was my first day trying the app, and I felt a bit lost trying to figure out how to set it up and use all the features. The quick chat option was a lifesaver for getting help. Hana was amazing; she went above and beyond, offering to guide me through the setup and ensuring I could set up automation for reviews. So far, I'm very impressed with the customer support – quick and professional. I hope the app performs as well as the service we've experienced. I give 4 start, not sure how app will perform, but the service was 10 star