Air Product Reviews App & UGC

June 10, 2024

Support team is Hana and Anvia are very helpful and patient with the customer

June 8, 2024

Hana

June 7, 2024

so far so good, had a few icks trying to import reviews. But emily was vet patient and helped me through. well done girl !

May 14, 2024

hana is amazing customer support!

May 4, 2024

Thank you Nolan and the technician: Williams. You are very responsible and helpful. On the other hand, PageSpeed Insights show me this app block the main thread for some time. So I have mixed feelings. I have a response from Air Product: "We would like say explain that the reason for this increase in thread is due to our app need to add the codes inside the block. This has been optimized to its maximum already". I have no skills to judge is it an issue with every app that kind or not.

April 26, 2024

vraiment top :) j'ai eu une aide rapide et très aidante ! j'ai tout compris rapidement ! Merci à Tiana qui a su faire preuve de rapidité et également de patience avec mes questions ! une bonne application avec un bon support, je conseille :)

March 27, 2024

It's a good app, it does the job as described. Customer support has been great. Hana got right to down to the issue and resolved it in matter of minutes from first contact.

March 10, 2024

Works great though I find it a bit pricey. The customer service is amazing though

March 5, 2024

Feb. 1, 2024

I tried this app and was really happy with it and the excellent support from Hana and Amy. You can import old reviews too and the app widgets are extremely easy to install. The only problem with the app is that I wanted to be able to send review requests to old customers from before I had a website and it didn't have the capability, so unfortunately I had to get a different review app. Otherwise if you don't need that capability then I highly recommend this app. It is simple and efficient and I can see why so many use it

Jan. 31, 2024

Application au top, très pratique pour récolter les avis et aiguiller nos clients à partir d'expériences d'autres. Audrey et Tony ont été très sympathiques et nous ont aidés pour certains problèmes de paramétrages. J'ai hâte de voir de nouvelles fonctionnalités ainsi que la résolution de l'importation bloqué à 10 avis rapidement. En vous remerciant de votre temps et de votre application !

Jan. 24, 2024

The installation was very smooth thanks to help of Abby. Haven't used the app itself yet, but it seems to fit within our business needs.

Jan. 18, 2024

Esther is very kind and cooperative.

Jan. 16, 2024

Sunny and Tony helped me with a glitch where the Review box on my product page was blank as users typed in it. They took a lot of time to explore the problem and shared helpful tips on how to use the app admin settings. I'm super grateful for their time and suspect they were fixing some errors on the backend of my Taiga theme due to Judge.Me review removal. I'm still a little unsure about review apps in general on my new site, and hoping that I don't have any slow downs. I've been considering switching to Yotpo instead. Just NOT sure. I'll stay with Avada Air Product reviews for now because I also use them for the cookie GDPR app and I use Avada for SEO optimization. If things are still slow, I might switch to Yotpo for Reviews and maybe Pandectes for cookie GDPR. I'm still undecided. I don't understand why Air by Avada is used here on Shopify when Avada website design co. leans so heavily on YOAST for review app? I also don't understand why Avada isn't listed as an "eligible aggregator" by Google Merchant Center here: https://support.google.com/merchants/answer/7045996?hl=en

April 18, 2024

recommended great app with great and helpful fast support even with the needed updates ,thank Audrey and all the team.

Jan. 15, 2024

My interaction with Esther (your rep) was great. Just after a few moments, and without remote access, she guided me to resolve my issue and also point out next steps. She seems quite knowledgeable, professional, and easy to follow.

Jan. 12, 2024

We had a small duplication problem which once I raised it as an issue was cleared by the lovely team of Lydia and Toby. Real fast service so was pleased. Not sure why it happened in the first place but hey it just noughts & ones. Thanks team

Dec. 21, 2023

Air Product Reviews app offers an exceptional user experience with its intuitive design and valuable insights from Abby and Gideon. Their expertise and dedication shine through in the app's informative reviews, making it an essential tool for savvy shoppers. Kudos to Abby, Gideon, and the entire Air team for creating a standout product!

Dec. 20, 2023

I was facing some issues while setup but Tony and Tracy got my back well thank you guys for all the help.

Dec. 19, 2023

I'm grateful to have access to this app. THANK YOU! I love the homepage tab that allows customers to instantly click on to see reviews. I like that customers can leave pictures. Only issues are that It's not as straight forward as other apps and some of the wording on features need to be updated to reflect when the customer actually gets sent the first review reminder: after fulfillment not after delivery. I was happy to be told that they actually get it after fulfillment though. It would be great if customers can be seen as verified by simply reviewing from the link sent to them via email as well rather than only having the option to sign in to be considered verified. Signing in can be something that makes the customer not want to review and the fact that they received an email requesting a review proves that they are a legitimate customer.