Air Product Reviews App & UGC
Shopify Product Reviews App by AirApps
Rating
4.9
feedback
5,386
chart
#403
All reviews
Rating Breakdown
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Feb. 5, 2024
The online instructions for setup weren't working for me, so I hopped on their chat feature. Within 10 minutes or so someone came on to help and quickly offered to take over the installation for me, and I agreed. Esther did so quickly and seamlessly. She hung with me over the course of an afternoon over chat answering all my subsequent questions with clarity and efficiency. Definitely a top rate customer service offering solutions and rapid turnaround.
Feb. 5, 2024
I was having trouble navigating how to remove a pop up from my website so I reached out via chat for support. Esther was able to assist me and was very helpful and quick to resolve the issue for me!
Feb. 5, 2024
one of the best apps, customer service on the point and i got all the answers i wanted :)
Feb. 5, 2024
Before installing this app I did have questions about several features and permissions. I went on their website and chatted with Prakash who answered all my questions and earned my trust to move forward with the app installation. Upon installing it, I adjusted all my settings and the app integrated with my theme beautifully. Moments later I reached out to tech support through the App live chat and within a minute or two I was chatting with Prakash again and he was able to correct some features for me. I must say the experience with Avada, and Prakash has been amazing! Excellent customer service and very helpful. I wish the company continue to provide this kind of support and they will earn many customers and positive reviews.
Feb. 5, 2024
It's very nice and easy to use app. Thanks to Sunny and Prakash for the help
Feb. 5, 2024
Hana and Gidieon helped me a lot, implemented quickly and everything worked. Thanks for that. Great support.
Feb. 5, 2024
Recently had a great customer service experience. Esther was professional, attentive, and addressed my needs promptly. The friendly approach and helpfulness made a positive impact. Highly recommended for their excellent service!
Feb. 5, 2024
App is great and support team is highly responsive. Tiana , Hana and Toby they did good in support.
Feb. 5, 2024
Fast support, asked to remove the date from the reviews. Everything was done in 5 minutes, thank you.
Feb. 5, 2024
Recently installed the app and I must say, for a free app it's more than enough. Lydia has been really kind and helped me get rid of the watermark too, apparently all you have to do is contact support and not pay to get it removed which is a huge plus.
Feb. 5, 2024
Prompt help with reviews import and initial setup. Thanks Hana for your help!
Feb. 4, 2024
Parfait! rien a dire ils répondent vite et son très efficaces! un plaisir de parler avec eux ils sont très gentil et a l'écoute de vos besoins . merci encor .
Feb. 4, 2024
I am really very inspired and satisfied with my helping desk here' I must recommend to my colleagues to install and enjoy free very good help[ing support here
Feb. 4, 2024
Amazing App, easy to use. Had a little issue, but was fixed in just minutes. Thank you Hana :)
Feb. 4, 2024
Just came across this app and looked perfect for my store. It was easy to install but did come across a slight problem with importing reviews (my fault not the app) but was able to speak to someone immediately on chat (even on a Sunday). Audrey was a great help and we resolved the issue very quickly. Can't wait to get to use more of the app.