Ai: Loyalty Membership & Email
AiT: Loyalty, Memberships, Email & Affiliate for Shopify
Rating
4.7
feedback
498
chart
#1,165
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
3%
-
Less than a month
24%
-
Less than a year
54%
-
More than a year
17%
Reviews Summary
AiTrillion has received mixed reviews from users. Positive feedback includes praise for the loyalty program, email marketing features, and customer support. Users appreciate the ease of setting up the loyalty program, intuitive interface, and helpful support team members like Reena, Ankit, and Vishal. The app's suite of tools, including email marketing, loyalty programs, and web push notifications, has been commended for streamlining marketing efforts and improving customer engagement. Additionally, the support team is highlighted for being responsive, professional, and going above and beyond to assist users with their individual requests. On the other hand, negative reviews mention dissatisfaction with pricing changes, lack of certain email features compared to other platforms like Klaviyo, and issues with triggers for email flows and pop-ups. Some users also expressed concerns about unexpected charges and difficulties in canceling subscriptions.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 18, 2024
Very good customer service. they helped me set everything up and customize it to my store.
Nov. 12, 2024
Loyalty club is very easy to setup, very useful. Driving a good amount of traffic, sales, boosting conversions. Support is here whenever you need them, helping with setting up, problem solving, knoweladge transfering. 5/5 from me! Keep up a good work!
Nov. 6, 2024
AiTrillion has truly transformed our Shopify store's marketing and customer engagement! The app is incredibly user-friendly and integrates seamlessly with our store. We love how it consolidates all essential marketing tools, from email campaigns to loyalty programs, into one platform. The customer segmentation and analytics features have provided us with valuable insights, allowing us to tailor our marketing strategies effectively. The customer support is top-notch, always responsive and ready to help with any queries. AiTrillion has made managing our marketing efforts so much easier and more efficient. Highly recommend this app to any Shopify store looking to boost their marketing efforts and increase customer retention!
Thank you for the awesome review! 🌟 We're thrilled AiTrillion has boosted your marketing and customer engagement. Glad you're enjoying the all-in-one features and our responsive support! 🚀 Thanks for recommending us! 😊
Nov. 3, 2024
Ai trillion was great till they changed their pricing. I’ve literally built a whole store around loyalty pricing and now im forced to pay $75 extra a month for the same features. Tired of the bait and switch with this company. Originally the price was $25/Month with unlimited modules and they changed that down to 3. Now after another pricing change the app is unusable without paying extra to access my account and loyalty information….
Thank you for your feedback, and we’re sorry for the frustration caused by the recent pricing changes. Please reach out to our support team—we’d love to work with you to find a solution that suits your needs.
Oct. 16, 2024
We just finished installing AiTrillion on our Shopify store. The loyalty program was very easy to set up -- the interface is intuitive and the support team was incredibly helpful when I hit a few stumbling blocks. AiTrillion helped me build a great landing page too! We have used another email marketing service for years and were nervous to switch everything to AiTrillion, but we decided to give it a shot. It was easy to export our contacts, and the email builder was intuitive and would be familiar to anyone who has used an email marketing builder before. Our first campaign went off without a hitch, and we are thrilled to have everything in one place. We are looking forward to using AiTrillion's analytics as we go forward, and we are really excited to start building our workflows to engage our loyalty customers. Our experience has been 10/10 so far, and we are grateful for the friendly, timely, expert customer support provided by Hritik, Ankit and Reena. A top notch team!
Thank you for the wonderful feedback! 🌟 We're thrilled the setup, email tools, and support team (shoutout to Hritik, Ankit, and Reena!) made your experience great. Excited to support your success! 🙌😊
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