Rating

4.8

feedback

252

Reviews

chart

#2,271

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    4%
  • Less than a month
    35%
  • Less than a year
    46%
  • More than a year
    13%

Reviews Summary

AiTrillion is highly praised for its excellent customer support, seamless integration with Shopify, and a wide range of features like loyalty programs, email marketing, and reviews management. Users appreciate the responsiveness and reliability of the support team, mentioning specific team members who have provided exceptional assistance. The app is commended for its ease of use, customization options, and ability to streamline various aspects of running an online store. However, there are a few negative reviews highlighting issues such as unexpected costs, billing discrepancies, and challenges with certain features like email marketing and WhatsApp chat. Despite these drawbacks, the majority of reviews emphasize the app's effectiveness in enhancing customer engagement and overall store management.

Highlights

Excellent customer support and responsiveness
Seamless integration with Shopify
Wide range of features like loyalty programs and email marketing
Ease of use and customization options
Challenges with unexpected costs and certain features like email marketing

Rating Breakdown

  • 5
    89% (225 ratings)
  • 4
    5% (13 ratings)
  • 3
    1% (3 ratings)
  • 2
    1% (2 ratings)
  • 1
    4% (9 ratings)

Reviews with Text

  • 98% (248)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Dec. 19, 2025

Exceptional App and Incredible Support Team! We’ve been using AiTrillion on our Shopify store, and it’s been an outstanding experience from day one. The platform is impressively comprehensive, combining multiple powerful modules that work seamlessly together in a single application. The price is very reasonable, which we appreciate. We’re currently using Loyalty Rewards, Product Reviews, Customer Account, Product Recommendations, and Smart Popups. Each feature has exceeded expectations. The options and settings are thoughtfully designed, intuitive, and well-documented, making setup and customization a breeze. The included demo site and clear documentation make it even easier to get everything running smoothly. A special thank you to the support team, who have been fantastic to work with. They consistently go above and beyond, providing excellent written and verbal communication and even assisting with custom modifications to tailor the app perfectly for our needs. Their responsiveness, professionalism, and attention to detail are truly impressive. What truly distinguishes AiTrillion is the value it delivers. Instead of juggling multiple separate apps, AiTrillion provides an all-in-one solution that integrates beautifully across modules, saving both time and cost. We’re excited to expand into Email Marketing, Workflow Automation, SMS Marketing, and more as we continue to grow with the platform. AiTrillion has clearly been built with care, foresight, and the end user in mind. We highly recommend it to any Shopify store owner looking for a scalable, reliable, and feature-rich marketing and engagement platform backed by an exceptional support team.

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 4, 2025

I have only been using AITrillion for about a month now. The customer service has been stellar. I ran into a few issues when transferring my website from one company to another, but I scheduled a call and it was all worked out. I have had no issues so far.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 21, 2025

We are using AITrillion mainly for the My Account page, and the experience has been excellent. The page is clean, fast, and highly customizable, giving our customers a smooth and modern dashboard to manage their orders, rewards, and account details. What makes the experience even better is their customer support team. They respond quickly, understand issues well, and provide clear solutions. Their support has made setup and customization much easier for us. Overall, AITrillion delivers a great My Account experience backed by reliable customer support. Highly recommended!

Store

Vairam

Using app

25 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 10, 2025

Great support. I needed some customization for the reviews on my store and the team was quick to respond and complete the request.

Using app

Over 3 years

Total reviews

3

Average rating

3.7

5 / 5 Share

Oct. 30, 2025

The team at AIT has been nothing short of exceptional. From Hritik to the entire technical support team, they have been incredibly responsive and responsible, addressing every query promptly during our initial onboarding. They took the time to understand our needs and requirements thoroughly and were transparent about what their software could deliver - no empty promises. When we engaged them to customize their software to meet our specific needs, they delivered on schedule and exactly as promised. The integration process was seamless and straightforward. The software itself is stable, reliable, and user-friendly, integrating effortlessly with Shopify Plus and Shopify POS. What truly sets AIT apart is that it’s an all-in-one platform offering a comprehensive suite of features - loyalty programs, rewards and reviews management, email marketing, and checkout extensions, all under one roof. Instead of juggling multiple apps, customer databases, and syncing tools, AIT provides a unified solution with real-time analytics presented on an intuitive dashboard for both our team and our customers. I would highly recommend giving AIT a try. The team has proven themselves to be more than just vendors, they’ve become trusted partners in our business journey.

Using app

4 months

Total reviews

8

Average rating

4.9

All reviews

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