Rating

4.7

feedback

514

Reviews

chart

#1,173

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    4%
  • Less than a month
    25%
  • Less than a year
    54%
  • More than a year
    17%

Reviews Summary

The reviews for the AiTrillion Shopify App are overwhelmingly positive, highlighting the exceptional customer service provided by the support team. Users appreciate the quick responses, knowledgeable assistance, and willingness of the team to go above and beyond to help with setup and customization. The app itself is praised for its comprehensive tools that simplify marketing efforts, including loyalty programs, email marketing, and web push notifications. Many users mention that AiTrillion has replaced multiple apps with its all-in-one solution, saving time and money. The seamless integration with Shopify and the user-friendly interface are also mentioned as key strengths of the app. However, there are a few negative reviews regarding pricing changes and refund issues, which have caused some frustration among users.

Highlights

Exceptional customer service and support
Comprehensive and user-friendly marketing tools
All-in-one solution replacing multiple apps
Seamless integration with Shopify
Negative feedback on pricing changes and refund issues

Rating Breakdown

  • 5
    84% (432 ratings)
  • 4
    8% (41 ratings)
  • 3
    2% (9 ratings)
  • 2
    1% (4 ratings)
  • 1
    5% (27 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

March 26, 2025

Just started using this app, and so far its the best around for the all in one app and service. The Support is great, fast and efficient. highly recommended to anyone looking to upgrade there store and customers experience. 5 Stars *****

Using app

About 21 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

March 10, 2025

AiTrillion is not just a great platform, but its support team is amazing. They’re always there when you need them, respond quickly, and genuinely care about helping you get the most out of the app. It’s hard to find such great support these days. Highly recommended!

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 24, 2025

I installed this app and had a few questions about usage. Hritik and customer service team were very helpful and scheduled a call incredibly quickly, solved my queries and were incredibly knowledgeable. Would highly recommend customer service. The app itself is highly intuitive with each individual app working together. For us this eliminated the need for workarounds and other workflow patch ups compared to other individual apps. 10/10

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 18, 2025

AiTrillion is a wonderful platform with many different tools you need to run your business. We love that so many assets are located in one place and make it easy for us to accomplish multiple business goals under one platform such as E-mail & SMS marketing and promotional web design tools. We originally installed AiT for the expansive Loyalty Program which has been a great tool to us, but there are many other features within this App that will benefit your business. Plus, the customer support is very responsive and will lead you through any questions or set-up guides you need. 100% recommend to other Shopify users!

Store

Spark*l

Using app

About 2 months

Total reviews

7

Average rating

5.0

5 / 5 Share

Feb. 18, 2025

great app, they try to work with you to help

Using app

Over 1 year

Total reviews

3

Average rating

5.0

All reviews

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