Rating

4.8

feedback

256

Reviews

chart

#2,264

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    4%
  • Less than a month
    35%
  • Less than a year
    47%
  • More than a year
    12%

Reviews Summary

The reviews for the AiTrillion Shopify app are overwhelmingly positive, highlighting the exceptional customer service provided by the support team. Users appreciate the comprehensive features such as loyalty rewards, product reviews, customer account management, and email marketing all integrated into one platform. The ease of use, customization options, and seamless setup process are also praised. The support team is commended for being responsive, knowledgeable, and going above and beyond to assist users with any issues or customization needs. However, there are a few negative reviews mentioning unexpected costs, billing issues, and challenges with certain features like email marketing and WhatsApp chat function.

Highlights

Exceptional customer service and support
Comprehensive features and integration
Ease of use and customization
Positive user experience
Challenges with billing and certain features

Rating Breakdown

  • 5
    89% (228 ratings)
  • 4
    5% (13 ratings)
  • 3
    1% (3 ratings)
  • 2
    1% (2 ratings)
  • 1
    4% (9 ratings)

Reviews with Text

  • 99% (252)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Jan. 8, 2026

This app has been great so far and the customer service has been exceptional. Definitely reccommend!

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 8, 2026

Fantastic app with outstanding customer support. The team is quick to respond and genuinely helpful. The loyalty and messaging features are well thought out and easy to manage.

Store

ENZE

Using app

About 1 month

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 19, 2025

Exceptional App and Incredible Support Team! We’ve been using AiTrillion on our Shopify store, and it’s been an outstanding experience from day one. The platform is impressively comprehensive, combining multiple powerful modules that work seamlessly together in a single application. The price is very reasonable, which we appreciate. We’re currently using Loyalty Rewards, Product Reviews, Customer Account, Product Recommendations, and Smart Popups. Each feature has exceeded expectations. The options and settings are thoughtfully designed, intuitive, and well-documented, making setup and customization a breeze. The included demo site and clear documentation make it even easier to get everything running smoothly. A special thank you to the support team, who have been fantastic to work with. They consistently go above and beyond, providing excellent written and verbal communication and even assisting with custom modifications to tailor the app perfectly for our needs. Their responsiveness, professionalism, and attention to detail are truly impressive. What truly distinguishes AiTrillion is the value it delivers. Instead of juggling multiple separate apps, AiTrillion provides an all-in-one solution that integrates beautifully across modules, saving both time and cost. We’re excited to expand into Email Marketing, Workflow Automation, SMS Marketing, and more as we continue to grow with the platform. AiTrillion has clearly been built with care, foresight, and the end user in mind. We highly recommend it to any Shopify store owner looking for a scalable, reliable, and feature-rich marketing and engagement platform backed by an exceptional support team.

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 4, 2025

I have only been using AITrillion for about a month now. The customer service has been stellar. I ran into a few issues when transferring my website from one company to another, but I scheduled a call and it was all worked out. I have had no issues so far.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 21, 2025

We are using AITrillion mainly for the My Account page, and the experience has been excellent. The page is clean, fast, and highly customizable, giving our customers a smooth and modern dashboard to manage their orders, rewards, and account details. What makes the experience even better is their customer support team. They respond quickly, understand issues well, and provide clear solutions. Their support has made setup and customization much easier for us. Overall, AITrillion delivers a great My Account experience backed by reliable customer support. Highly recommended!

Store

Vairam

Using app

25 days

Total reviews

5

Average rating

5.0

All reviews

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