AiT: Loyalty, Reviews & Email

Nov. 8, 2023

We have used the APP with success. When we needed customer support, they were quick to respond and handled our issue with professionalism.

Nov. 2, 2023

4.5 ⭐ as there are many features, but are not quite built out as other available options. For instance, we are not using the live chat AiT feature due to basic functionality. However, there is a lot of value for the price, especially if you consider the pricing of other email automation apps in the market Be warned, currently the pricing is advertised monthly, but the subscription is annual. Therefore, I have not been a subscribed member just yet.

July 11, 2023

Great value for all the apps in the plan that you can use. Support staff is very helpful and responsive. Some of the features can be glitchy, but support is there to assist. Overall great app for the value and number of features.

Jan. 10, 2023

Great app and has many features that any Bussines need it, I recommend it if you are looking for loyalty and reviews and everything. Also very fast and helpful support team.

Dec. 13, 2022

The app is very user-friendly and the customer service is very patient with all the questions that I have been asking.

Dec. 7, 2022

This app is great and the support is really good too. The support team is very patient and will help you set-up everything smoothly. As a new user to the app, I can say it is fairly user friendly and combines many elements all in one, which is super. Exactly as described in their description. Many functions given to you in one app.

Sept. 2, 2022

Thanks Pratibha, it was great connecting with you after a long time. Summ appreciates the good work happening to all other customers, and wish to request you great support to recommending ways on how we can continue to grow together. Summ has always been part of Aitrillions success and are delighted to be part of the growth. Thanks to aitrillion.com and all its team members for all you do please we look forward to having more connect and reaching out more often. thanks appreciate.

June 9, 2022

The app is user-friendly. However, there is a lot of back-end code tweaks that needs to be done since Shopify is basically many apps layering each other, which comes to my point whereby the Support Team is amazing at solving almost all my issues and in a very timely manner as well. Thank you for your help!

Dec. 1, 2021

I like that they have tutorial videos on different sections of the app. Customer service is also great! just be mindful of the time difference from between countries. The app does need some work but I contacted customer service and they helped me out big time. I had scheduled My announcement bar to start at 12 am for Black Friday but it did not show in my store so I contacted customer service and he fixed it for me alone with some other things I needed help with especially with the coding part lol

July 23, 2021

Update: Support did assist me with getting some features up and running. I still think there are some things that can be improved but I like having multiple apps in 1 place and at 1 price. I'm very happy now with using the app and support turned out to be great and very helpful. Looking forward to increasing revenue with this app! Wow. The potential and hope I had for this app is shattered. This app is so tedious and complicated to set up, especially the affiliate program part. I also do not find the email marketing as simple to set up as Klaviyo. There is not an option to change the text on certain buttons. The support is just ok. Since it's overseas, you just have to be patient for them to get back to you. The only apps that I found somewhat easy and simple to set up are the product reviews, pop ups, and loyalty programs. I'm undecided as to whether I'm going to keep the app altogether or keep and just use certain parts of it. Hopefully, I can figure it all out with a little more time and just keep asking support questions. But if you're like me and trying to launch a business, figuring out how to setup apps is not an efficient use of time for a business owner. Very annoyed and disappointed. If I see the app is a value add after using it, I will update this review.

May 5, 2021

Love the app especially for pop ups and review automation. Could give more for the $9 package though.

April 13, 2021

A great tool so far. The support team response is quick and thorough. I would definitely recommend this tool

April 10, 2021

I got AiTrillion to help me take my business from a simple store to a superstore. It is great for growing your already successful store into a thriving store that is based on a creative and constructive experience for the customer. I was also impressed with the level of merchant support. In the future, I hope they continue to update and evolve their app to make it easier for the merchants to integrate other tools etc. Overall, I am grateful for coming across this app and am excited to see how it continues to help my store thrive.

Feb. 26, 2021

Only two days into using this, a steep learning curve but well documented, and the support has been very efficient and fast in both instances I requested help. I think this is excellent value for money and I look forward to seeing how these integrations help my Shopify store.

Feb. 25, 2021

I'm still getting used to this app (there is so much to learn!) so for now I will leave it at 4 stars with room for another star. I've needed help with two issues and they were resolved in a timely manner. For me, customer service is so important and so far, so good with Ai.

Nov. 15, 2020

I used this app last 15 days its working well and good customer support also, i have only one issues its still not solved.

Oct. 19, 2020

I like that its completely seamless and since I don't have a lot of time to stay on top of all the different app, AiTrillion does it all in one stroke. It couldn't be easier since I'm not a developer but I get the same results.

Sept. 15, 2020

I have been using this app since April 2020. Have found the support to be good and the usually respond to the chat (might depend on time of day). I love how easily the Loyalty seems to work with the POS. I am happy to get email, loyalty rewards and other features all in one. The price is also excellent.

Sept. 4, 2020

The app works really good. Recommended. La app funciona muy bien, ayuda mucho con la gestión de clientes para el envío de e-mails de remarketing.

Aug. 11, 2020

A bit of a slow interface, however a good selection of features. Email campaigns are a bit difficult to put together.