All reviews

Rating Breakdown

  • 5
    89% (225 ratings)
  • 4
    5% (13 ratings)
  • 3
    1% (3 ratings)
  • 2
    1% (2 ratings)
  • 1
    4% (10 ratings)

Reviews with Text

  • 98% (249)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 30, 2021

AiTrillion is absolutely AMAZING. Hands-down the BEST app for all online business owners out there using Shopify! They have a huge variety of features, each of which is incredibly customizable. Their support team is always on-call to help and is extremely knowledgeable, communicative and helpful along the way. Excellent service all around!

Using app

About 23 hours

Total reviews

2

Average rating

5.0

Developer Reply

We're so glad to hear this! Thank you so much for leaving us this review πŸ’–

5 / 5 Share

Nov. 30, 2021

AiTrillion provided great technical support and training concerning any changes or api integration with our website. They also provide training support concerning any questions or support I needed for my website. Great app for CMS and automated marketing.

Store

SkyLyfe

Using app

7 months

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for sharing your kind words, we're thrilled to hear that you found our support friendly and are already seeing the benefits of marketing automation & cms. πŸš€

5 / 5 Share

Nov. 22, 2021

Very valuable to the overall success of my store once launched. customer support team is also great.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 17, 2021

The customer service is superb- It has intuitive layouts training library that makes using this service a dream. Would recommend 100%!

Using app

Over 1 year

Total reviews

3

Average rating

4.7

Developer Reply

Thank you so much for taking the time to leave us this review πŸ’– We're so happy to hear about your experience!

5 / 5 Share

Nov. 9, 2021

Great app with far more capabilities than I initially understood. Even on the community plan. Even greater customer commitment and support. We had a glitch in setting up email marketing: it was expertly and quickly resolved in real time, by Sohreb, who was very courteous and reassuring. Thanks AI Trillion! Will consider upgrading our plan as we see results.

Using app

About 1 month

Total reviews

2

Average rating

4.5

Developer Reply

Thank you so much for this lovely review! πŸ’–

5 / 5 Share

June 13, 2023

UPDATE: Still enjoying this app, Customer Service is amazing! Enjoying this app and love the support given to set it up correctly as well as teach me how to use it to the fullest potential. Update: Very prompt and helpful response to an issue I was having with my store. Thank you.

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 6, 2021

very usefull and great app and very good support. very helpfull and fast replay when you have a question

Using app

6 days

Total reviews

14

Average rating

4.6

Developer Reply

Thank you for sharing your kind feedback! πŸ™Œ We're so excited to see your store grow with AiTrillion :)

5 / 5 Share

July 15, 2021

I have used several email marketing apps, but this app is by far the best. It covers all aspects of email marketing. Though in the beginning I found it tedious to begin with, but the support has been quite great. They are always there to help, which you can't find in other apps. I will highly recommend this app for anyone who wants to increase their email marketing.

Using app

9 days

Total reviews

5

Average rating

3.4

Developer Reply

So glad to hear that you're loving the app! Thanks so much for taking the time to leave us this review ✨

5 / 5 Share

June 15, 2021

So far I am really enjoying all the features and easy configuration options as well as the Customer Service! I had a couple questions and was immediately able to speak with Namit for over an hour. He happily answered all my questions and gave me a lot of good information on how to find additional answers to commonly asked questions about setting up an Affiliate program.

Using app

3 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to write this review 🀩 Glad we could be of such help!

5 / 5 Share

June 14, 2021

I use this app to run my email campaign and it is good for us. The integration between loyalty, email, and all its features is very tight-knit and the support is great as well!

Using app

Over 1 year

Total reviews

6

Average rating

5.0

Developer Reply

Thank you so much for your lovely review! πŸ’–

5 / 5 Share

May 25, 2021

This app is sort of all in one. The customer service was good. I had a question and somebody from their team helped me with the issue.

Using app

7 months

Total reviews

4

Average rating

5.0

5 / 5 Share

May 13, 2021

This app offers a lot of capability. The AIT team is very responsive and helpful when needing assistance.

Using app

9 months

Total reviews

3

Average rating

5.0

5 / 5 Share

May 7, 2021

This app has worked out fantastic for me! I highly recommend the app and its support team. I love that I don't have to slow down my site with a bunch of separately installed apps running inefficiently. I also very much appreciate the Ai Trillion service that I've received. Not only have they bent over backward to support customizations that I've requested, but they have remained very patient with me. I am not a techie person and this is my first e-commerce store/website. Their support team has been and continues to be, very responsive! Highly recommend.

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 23, 2021

It is very easy to use this app. It has beautiful free templates. The customer staff do respond on time to concerns.

Using app

3 months

Total reviews

15

Average rating

4.1

5 / 5 Share

April 22, 2021

I used this app to help me create customer reviews as well as set up customer loyalty points. Very east and overall great experience!

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 5, 2025

We have been with Aitrillion for close to 5 years. They have been instrumental over the years in helping us move forward to keep up with the fast paced changes that have happened. They have many features and are constantly updating there platform. It's an all in one solution. We have a recent issue that was handled beautifully by Hritik Chouhan who has was very kinda and gracious.

Using app

Over 4 years

Total reviews

8

Average rating

5.0

5 / 5 Share

April 2, 2021

Customer service is great I needed help getting everything started and they had me set up within a day.

Using app

9 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for taking the time to write this review We're excited about your launch and we're here to help you boost customer engagement πŸš€

5 / 5 Share

March 13, 2021

Love AiTrillion, tons of functions. And customer support is always quick and to the point. No need to subscribe multiple apps since AiTrillion literally has it all.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 9, 2021

Very easy app to install and customise. Customers seem to love interacting with it and there's a definite boost in traffic. Great support available too.

Using app

27 days

Total reviews

14

Average rating

4.7

Developer Reply

Thank you so much for leaving us a review! If you have any questions along the way, please feel free to reach out to us at [email protected]!

5 / 5 Share

Jan. 16, 2021

Been a huge help Preetam's customer service is great when setting up my shop I spoke to him everyday for at least a week and gave me as much help as I needed.

Using app

4 months

Total reviews

3

Average rating

2.3