AliReviews: AliExpress Reviews
AliReviews - Best Product Reviews App for Shopify
Rating
4.7
feedback
349
chart
#1,185
All reviews
Rating Breakdown
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Jan. 10, 2023
unprofessional app; there is a language mismatch in the content, and there is no way to edit this yourself.
Dear Merchant, Thank you for taking the time to leave a review for AliReviews. We apologize for the language mismatch in the content and any inconvenience this may have caused. Your feedback is extremely valuable to us and we are glad to inform you that we have now introduced a feature in the app that allows merchants to select their preferred language in the widget settings. We would appreciate it if you could give our app another chance and see the improvements we have made. Thank you again for bringing this to our attention. Thanks Arpit Team Zegsu
Jan. 5, 2023
The app is very easy to use, if you buy the subscription then you have unlimited reviews and it does not restrict the features to two or three other subscription options like the other review apps. It has one subscription version which gives you everything you need without having to pay anymore. I asked to fix one of my problems which was to block names on the popup feature and they personally updated the app for me which helped my store, therefore I recommend this because they have good customer service and it also is a great app.
Dear Merchant, Thank you for your review of AliReviews! We are glad to hear that you have found the app easy to use. We appreciate your feedback about the popup feature and are glad that we were able to update the app to meet your needs. We are always striving to improve our app and provide the best possible experience for our users. We are glad that you have had a good experience with our customer service and that we were able to address your issue. Thank you again for your review and for choosing AliReviews. We hope to continue to meet your needs and exceed your expectations in the future. Best regards, Arpit Team Zegsu
Jan. 4, 2023
Horrible experiencia con esta aplicacion, da fallos constantemente, a veces te importa reseñas y otras veces no. La he desisntalado y en la app store me sigue dicieno que esta instalada. Ahora ya no la puedo instalar ni usar mas
Dear Merchant, We are sorry to hear about your negative experience with AliReviews. We apologize for any issues you have encountered with the app crashing, and we understand how frustrating this can be. We would like to reassure you that we are available 24/7 via email, phone, and chat support to address any concerns or issues you may have with our app. However, it appears that you have not contacted us through any of these channels to report this problem. We have now sent you an email to try and understand the issue in more detail and see if there is anything we can do to fix it for you. We value your feedback and are always open to finding solutions to improve the customer experience. We hope to hear from you soon and resolve this issue to your satisfaction. Sincerely, Arpit Team Zegsu ------------- Estimado comerciante, Lamentamos escuchar acerca de su experiencia negativa con AliReviews. Pedimos disculpas por cualquier problema que haya encontrado con el bloqueo de la aplicación y entendemos lo frustrante que puede ser. Nos gustaría asegurarle que estamos disponibles las 24 horas del día, los 7 días de la semana por correo electrónico, teléfono y soporte de chat para abordar cualquier inquietud o problema que pueda tener con nuestra aplicación. Sin embargo, parece que no nos ha contactado a través de ninguno de estos canales para informar este problema. Le hemos enviado un correo electrónico para tratar de comprender el problema con más detalle y ver si hay algo que podamos hacer para solucionarlo. Valoramos sus comentarios y siempre estamos abiertos a encontrar soluciones para mejorar la experiencia del cliente. Esperamos saber de usted pronto y resolver este problema a su entera satisfacción. Atentamente, Arpit Equipo Zegsu
Dec. 27, 2022
Vey clean and very nice. The support line is also very understandable and quick replyes. If you want a quick and clean review page for your products. I recommend it 100%
Dear Merchant, Thank you for your review of Ali Reviews! We are glad to hear that you have found our platform to be clean and easy to use and that our support team provided quick and helpful replies. We always strive to provide the best possible experience for our users, and we are disappointed that we were not able to earn a full 5-star rating from you. Please let us know how we can improve and what we can do to earn that extra star. We are committed to working hard and providing excellent service for all of our merchants. Thank you again for your review and for choosing AliReviews. We hope to continue to meet your needs and exceed your expectations in the future. Best regards, Arpit Team Zegsu
Dec. 21, 2022
Buena aplicación para gestionar las reviews de tu tienda, muy rápidos y atentos con el cliente, la recomiendo 100%
Dec. 10, 2022
I really enjoy this app! Easy to install and, for me, the translating feature was the best. My store is in Japan, and people want to read Japanese, so the feature was really helpful! They even changed the review color to match my brand logo! So helpful!
Dec. 6, 2022
Tienes que pagar por todo... sino solo te deja poner 6 productos... ademas que si quieres insertarlo por codigo es IMPOSIBLE, lo queria poner dentro de una pestanya y me salia duplicado por todos los lados... una chusta
Hola estimado comerciante, No todas las cosas buenas de la vida son gratis. Tienes que pagar dinero si necesitas un servicio premium. ¿Cómo te sentirías si alguien intenta conseguir un producto de tu tienda, digamos el 'Jersey Adidog para nuestros peludos'? Pero en lugar de pagar 15,00€, ¿lo quieren GRATIS? ¿Te gustaría eso? ¿Ves lo que quiero decir? Es muy fácil escribir críticas negativas sin pensarlo dos veces, pero debe saber que perjudica nuestro negocio. Dicho esto, ofrecemos un generoso plan GRATUITO para AliReviews que es ampliamente utilizado por pequeñas y medianas empresas. Los comerciantes se actualizan al plan pago si encuentran valor en nuestra aplicación. En cuanto a la instalación, contamos con soporte dedicado por teléfono, chat y correo electrónico. Si tiene algún problema, puede comunicarse con nosotros y lo ayudaremos al instante. Desafortunadamente, nunca se comunicó con nosotros a través de ninguno de los canales de soporte. Dicho esto, le deseamos todo el éxito en su negocio. Gracias Arpit Equipo Zegsu
Dec. 8, 2022
It is a good application, helping you boost sales if you got traffic on your website. The customer service is amazing too.
Dear Merchant, Thank you so much for your feedback. We wish you all the success in your business. Thanks Arpit
Nov. 25, 2022
This app is great for managing reviews on your site and being able to keep track of them. I only ran into one issue which was if you had more than 1 page of reviews and were on a different page if you deleted something it would take you straight back to the first page, this was quite irritating as it caused you to lose the spot you got to when checking your reviews and made it difficult to keep track. So I reached out to the team and let them know of my issue. The next day it was resolved and I had an email back explaining it had been resolved. So exceptional customer service and the one issue I had encountered was fixed straight away. Highly recommend!
Nov. 23, 2022
It was good just took a bit, I asked for a improvement to my store and they took around 10 days. It was good though and they did exactly like I wanted. Also when I let them in as a collaborator they reset my Shopify store and I had to use my backup without any notice. This wasn't to much of a problem but just be careful and make sure to backup your store.
Nov. 21, 2022
I used this app to help me with my website layout. I had amazing customer service and they even helped me upload the stars to my site manually. 10/10 would recommend it.
Nov. 20, 2022
iTS A GOOD APP, BUT IT DOES HAVE SOBE ISSUES... EVERY TIME YOU EDIT, IT CHANGES THE NUMBERS OF STARTS TO 1, SO YOU GOTTA DO IT MANUALLY BACK TO THE ACCTUAL PONTUATION... AND THERE IS NO WAY TO EXPORT FROM IT DATABASE FOR IMPORTING WHEN YOU DO ANOTHER STORE... MUST DO THE JOB AGAIN... EXPORT AND FIX THE EDITING ISSUE OF THE STAR CHANGING PLEEEASE
Hello, Sorry to hear that you have faced some problems with our app. I would like to let you know that we have a phone, chat, and email support and you can contact us anytime if you are in a need of help. Unfortunately, we did not receive any communication from you on these channels, and we weren't aware of the problems you have highlighted here. I have sent you an email and would kindly request you provide us with the details of the issues you're facing and I will personally check and help you out. Thanks Arpit Team Zegsu
Nov. 8, 2022
Meets my reqirements. Great support. The trubleshooting is accually very quick and does the jon well.
Nov. 1, 2022
Has everything we need. Simple to use and has a great support team. Also very affordable compared to alternatives. Can't go wrong.
Nov. 1, 2022
Has everything we need. Simple to use and has a great support team. Also very affordable compared to alternatives. Can't go wrong.
Oct. 26, 2022
The app refuses to import reviews from Ali express. I don't know what the issue is. I have provided the Ali express link to the product page. I have checked the product has reviews with images but when I import no reviews are portrayed on my end.
Hello, The app is working as expected and the import is working fine, both for AliExpress and Amazon. We have not received any support requests from your registered email address, hence we are not able to check the issue that you have apparently faced. Please send us more details at [email protected] so that we can help you out. Thanks Arpit Team Zegsu
Oct. 24, 2022
Great value and good reviews, free version is also really good! Really recommend for everyone. Dashboard is also great
Oct. 9, 2022
Very very very very very helpful app to use thank you so much for the cooperation from this app to my personal use
Sept. 8, 2022
This is a good app. I had a problem with it and AliReviews took care of the issue as soon as they learned of it.
Aug. 2, 2022
Uma vergonha esse aplicativo, hoje pela manhã eu paguei $9.99, o aplicativo não estava funcionando na minha loja, ai então eu desinstalei o aplicativo para instalar novamente e ver se o problema seria resolvido, mas para minha surpresa, quando eu instalei o aplicativo novamente, eles pedem para que eu escolha um plano, o problema é que eu já escolhi um plano e já paguei $9.99 por esse plano, resumindo eu perdi $9.99, mando mensagem no chat mas ninguém me responde, eu não recomendo esse aplicativo!
Olá Emerson, Lamentamos que você tenha enfrentado esse problema. Deixe-me tentar resolver o problema de faturamento primeiro. Ao assinar o plano premium, você precisa aprovar uma cobrança de US$ 9,99. Este é o valor que você será cobrado a cada mês se continuar usando nosso aplicativo no plano premium. Se você desinstalar/reinstalar o aplicativo e for solicitado a aprovar o faturamento novamente, isso não significa que você será cobrado duas vezes. A cobrança é aplicada apenas uma vez - não se preocupe. Para o problema do aplicativo não funcionar, estou aqui para ajudar. Solicitei acesso de funcionário à sua loja. Se você puder verificar seu e-mail e aprová-lo, configurarei pessoalmente o aplicativo para você. Também respondi ao seu chat e respondi ao seu e-mail. Estamos aqui para apoiar você e sua empresa. Por favor, ajude-nos para que possamos ajudá-lo. Por favor, deixe-me saber se você tem alguma dúvida. Obrigado Arpit Equipe Zegsu