AliReviews: AliExpress Reviews
AliReviews - Best Product Reviews App for Shopify
Rating
4.7
feedback
364
chart
#1,152
All reviews
Rating Breakdown
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Dec. 6, 2022
Tienes que pagar por todo... sino solo te deja poner 6 productos... ademas que si quieres insertarlo por codigo es IMPOSIBLE, lo queria poner dentro de una pestanya y me salia duplicado por todos los lados... una chusta
Hola estimado comerciante, No todas las cosas buenas de la vida son gratis. Tienes que pagar dinero si necesitas un servicio premium. ¿Cómo te sentirías si alguien intenta conseguir un producto de tu tienda, digamos el 'Jersey Adidog para nuestros peludos'? Pero en lugar de pagar 15,00€, ¿lo quieren GRATIS? ¿Te gustaría eso? ¿Ves lo que quiero decir? Es muy fácil escribir críticas negativas sin pensarlo dos veces, pero debe saber que perjudica nuestro negocio. Dicho esto, ofrecemos un generoso plan GRATUITO para AliReviews que es ampliamente utilizado por pequeñas y medianas empresas. Los comerciantes se actualizan al plan pago si encuentran valor en nuestra aplicación. En cuanto a la instalación, contamos con soporte dedicado por teléfono, chat y correo electrónico. Si tiene algún problema, puede comunicarse con nosotros y lo ayudaremos al instante. Desafortunadamente, nunca se comunicó con nosotros a través de ninguno de los canales de soporte. Dicho esto, le deseamos todo el éxito en su negocio. Gracias Arpit Equipo Zegsu
Dec. 8, 2022
It is a good application, helping you boost sales if you got traffic on your website. The customer service is amazing too.
Dear Merchant, Thank you so much for your feedback. We wish you all the success in your business. Thanks Arpit
Nov. 25, 2022
This app is great for managing reviews on your site and being able to keep track of them. I only ran into one issue which was if you had more than 1 page of reviews and were on a different page if you deleted something it would take you straight back to the first page, this was quite irritating as it caused you to lose the spot you got to when checking your reviews and made it difficult to keep track. So I reached out to the team and let them know of my issue. The next day it was resolved and I had an email back explaining it had been resolved. So exceptional customer service and the one issue I had encountered was fixed straight away. Highly recommend!
Nov. 23, 2022
It was good just took a bit, I asked for a improvement to my store and they took around 10 days. It was good though and they did exactly like I wanted. Also when I let them in as a collaborator they reset my Shopify store and I had to use my backup without any notice. This wasn't to much of a problem but just be careful and make sure to backup your store.
Nov. 21, 2022
I used this app to help me with my website layout. I had amazing customer service and they even helped me upload the stars to my site manually. 10/10 would recommend it.
Nov. 20, 2022
iTS A GOOD APP, BUT IT DOES HAVE SOBE ISSUES... EVERY TIME YOU EDIT, IT CHANGES THE NUMBERS OF STARTS TO 1, SO YOU GOTTA DO IT MANUALLY BACK TO THE ACCTUAL PONTUATION... AND THERE IS NO WAY TO EXPORT FROM IT DATABASE FOR IMPORTING WHEN YOU DO ANOTHER STORE... MUST DO THE JOB AGAIN... EXPORT AND FIX THE EDITING ISSUE OF THE STAR CHANGING PLEEEASE
Hello, Sorry to hear that you have faced some problems with our app. I would like to let you know that we have a phone, chat, and email support and you can contact us anytime if you are in a need of help. Unfortunately, we did not receive any communication from you on these channels, and we weren't aware of the problems you have highlighted here. I have sent you an email and would kindly request you provide us with the details of the issues you're facing and I will personally check and help you out. Thanks Arpit Team Zegsu
Nov. 8, 2022
Meets my reqirements. Great support. The trubleshooting is accually very quick and does the jon well.
Nov. 1, 2022
Has everything we need. Simple to use and has a great support team. Also very affordable compared to alternatives. Can't go wrong.
Nov. 1, 2022
Has everything we need. Simple to use and has a great support team. Also very affordable compared to alternatives. Can't go wrong.
Oct. 26, 2022
The app refuses to import reviews from Ali express. I don't know what the issue is. I have provided the Ali express link to the product page. I have checked the product has reviews with images but when I import no reviews are portrayed on my end.
Hello, The app is working as expected and the import is working fine, both for AliExpress and Amazon. We have not received any support requests from your registered email address, hence we are not able to check the issue that you have apparently faced. Please send us more details at [email protected] so that we can help you out. Thanks Arpit Team Zegsu
Oct. 24, 2022
Great value and good reviews, free version is also really good! Really recommend for everyone. Dashboard is also great
Oct. 9, 2022
Very very very very very helpful app to use thank you so much for the cooperation from this app to my personal use
Sept. 8, 2022
This is a good app. I had a problem with it and AliReviews took care of the issue as soon as they learned of it.
Aug. 2, 2022
Uma vergonha esse aplicativo, hoje pela manhã eu paguei $9.99, o aplicativo não estava funcionando na minha loja, ai então eu desinstalei o aplicativo para instalar novamente e ver se o problema seria resolvido, mas para minha surpresa, quando eu instalei o aplicativo novamente, eles pedem para que eu escolha um plano, o problema é que eu já escolhi um plano e já paguei $9.99 por esse plano, resumindo eu perdi $9.99, mando mensagem no chat mas ninguém me responde, eu não recomendo esse aplicativo!
Olá Emerson, Lamentamos que você tenha enfrentado esse problema. Deixe-me tentar resolver o problema de faturamento primeiro. Ao assinar o plano premium, você precisa aprovar uma cobrança de US$ 9,99. Este é o valor que você será cobrado a cada mês se continuar usando nosso aplicativo no plano premium. Se você desinstalar/reinstalar o aplicativo e for solicitado a aprovar o faturamento novamente, isso não significa que você será cobrado duas vezes. A cobrança é aplicada apenas uma vez - não se preocupe. Para o problema do aplicativo não funcionar, estou aqui para ajudar. Solicitei acesso de funcionário à sua loja. Se você puder verificar seu e-mail e aprová-lo, configurarei pessoalmente o aplicativo para você. Também respondi ao seu chat e respondi ao seu e-mail. Estamos aqui para apoiar você e sua empresa. Por favor, ajude-nos para que possamos ajudá-lo. Por favor, deixe-me saber se você tem alguma dúvida. Obrigado Arpit Equipe Zegsu
July 22, 2022
Easy too use and best customer experience ever. I am new to the Shopify universe, and app like this one make my life easier. Recomended!
July 13, 2022
Happy with it so far. Great customer service! Responded within 24 hours and even followed up to make sure I received a good result.
Thank you so much for your review. We are glad to know that AliReviews is adding value to your store. We wish you all the success in your business :) Thanks Arpit Team Zegsu
July 13, 2022
They are amazing. Customer support is very good. If you want to have a good reviews app, I definitely recommend,,Ali Reviews ".
Thank you so much for your review. We are glad to know that AliReviews is adding value to your store. We wish you all the success in your business :) Thanks Arpit Team Zegsu
July 1, 2022
Im trying to reach the costumer service for quite 4 days. There is no reponse at all and im not on the free version. I pay 10$ for this very simple app and dont get any response of questions. I really dont recommend this app. Its completly buggy and as I said no costumer service. Trust me guys, dont get this app and seach for a alternative.
Dear Merchant, We are extremely sorry for the delay in response. There was an outage with our chat tool and we weren't able to reply to you in a timely manner. Our email support was live though, but since we did not receive an email from you, it took us some time to respond to you once the issue with our chat tool got resolved. That being said, the issue you had was, that you had accidentally deleted a product from your Shopify admin, and with that all of the reviews that you had spent hours translating into German also got deleted. Our team was quick enough to retrieve all of your reviews from our own backup and restore it on your new product. We also got a confirmation from you that the reviews are all restored. We once again apologize for the delay in response and we thank you for your continued support. For any further help, please feel free to reach out to us. We wish you all the success in your business. Thanks Arpit Team Zegsu
July 1, 2022
Am satisfied using this app and thanks for supporting team for quick response and resolve related app problem I recommend this app
Thank you for your review. We are thrilled to know that AliReviews is adding value to your store. We wish you all the success in your business. Thanks Arpit Team Zegsu
June 22, 2022
Customer rep came through when I needed urgent help. Great app! Customer service is great too. Happy!
Thank you for your review. Glad to have helped you out! We are thrilled to know that Ali Reviews is adding value to your store. We wish you all the success in your business. Thanks Arpit Team Zegsu