Tuecus Aliexpress Dropshipping

Sept. 21, 2018

Got a good support from Basha. This app is real worth in buying. Extremely helpfull! yet to find out how the sales goes on

Oct. 13, 2018

This is my 2nd review after using the app for a month and while I gave them 5 stars previously based on my initial experience with a support person, I'm going to provide an honest and in-depth feedback about the app this time. The app has great potentials but there are some core functionalities that simply DO NOT WORK as it's supposed to! Either the function does nothing but claims to be working, ie. pops up a "successful" dialogue box but nothing actually happens, or it's completely out of sync with Shopify thus make managing your products list impossible. Even something as simple as SORTING doesn't work. They do have a 24/7 chat support team who are polite and are willing to give you instructions, but tends to over promise and under deliver on solutions that depends on their tech team who cannot seem to resolve a handful of fundamental issues over the past 4 weeks! Worse, some functions that were working before, will suddenly stop working and their tech team will claim that it's never been the case in the first place. After reading quite a few reviews here that gave the app 5 stars (same as I), it becomes apparent that the rating isn't about the app itself, but was simply a feedback on the initial support experience, which was also requested of me after my first interaction with them. As I mentioned, the support team is helpful and polite, but if the app doesn't work, it's kinda pointless and misleading to give the app a high rating, luring potential new users to pay for this app as opposed to other alternatives on the market. I've been in touch with their support everyday for the past 4 weeks, including weekends, and was promised at least twice a week that the issues and bugs I've raised will be fixed and that I will receive email updates once tested, but that has never happened. I was also informed two weeks ago that these issues have been escalated within their management team and will be red flagged as high priority, but again, the promise of fixing everything by Thursday 11th Oct was broken, which lead me to writing this review. Now I've once again been promised that ONE of the main issues, the CORE FUNCTIONALITY of being able to UPDATE existing product details (titles, descriptions, variations etc.), will be fixed by next Monday (cuz their tech team doesn't work on weekends). As a paying customer, the fact that they've started charging me for an app that's NOT WORKING, is somewhat inexcusable, but I'm willing to give them the benefit of the doubt and wait till next week to see. If at least that problem is resolved, I will revise my review and up my rating to show that at least some work is being done. But until all the problems and bugs have been fixed, I will refrain from giving this app a 5 star rating.

Sept. 20, 2018

oxsai raghav m'a apporté des réponses très rapidement, le chat fonctionne a merveille....a recommander!!!!

Sept. 20, 2018

Sai Raghav provided exceptional support this morning. I had a question about settings, pricing and syncing them and he nailed it right away. Great job!

Sept. 19, 2018

great app to get easy and reliable items to your customers. easy to figure out and use and the customer support is fantastic as it is available 24/7 and they are very knowledgeable. thumbs up to to sai raghav for your amazing support.

Sept. 17, 2018

great app to get easy and reliable items to your customers. easy to figure out and use and the customer support is fantastic as it is available 24/7 and they are very knowledgeable.

Sept. 17, 2018

i was testing my order process to make sure everything was set up right and i had troubles placing the order on ali and i asked support for help and in 5mins my problem was fixed my browser wasnt allowing me to redirect the page.

Sept. 17, 2018

I really appreciated the support that Sai Raghav offered in the Appfreaker dashboard for Aliexpress! I had enabled to allow popups but the order was still not working and the videos on the dashboard were just confusing me more than helping me, Sai walked me through what I needed to do to fulfill orders on my shopify site.

Sept. 16, 2018

Still setting up the app, so far so good. Had some questions and Rajendra was really helpful on the live chat. Good to know I can have support when needed. Thanks!

Sept. 14, 2018

Great Guy Rabbani. Great Tech and support. Help fix a problem quickly. Thank you ,keep up the great work

Sept. 14, 2018

I needed help and Rabbani helped with my problem. The only problem was Me, I'm really slow at picking up and Rabbani was patient with me, even sent me screen shots on where to go on screen shot sharing....big help, with a slow learner....Big shout out to Rabbani

Sept. 13, 2018

This app offers a great product selection with professional photos and videos. So far, my only problem has been syncing the app with my personal drop shipping website, but I was quickly assisted by customer rep "Rabbani shaik" to help with the issue. Additionally, the user interface could be better optimized for newer users, but overall, the pros certainly out weight the cons. - A highly recommended app.

Sept. 12, 2018

I used Aliexpress dropshipping to help me link my items to my shopify account, and sai raghav really help me in every way. He was very professional, and didn't leave any question unanswered. I am thankful for this. The one thing in the app that could be improved is the speed of adding items to my list, as it can be slow at times. But everything else was great :)

Sept. 12, 2018

Using this App is great very usefull 24/7 support i spoke to Sai Raghav very helpfull with prompt replies,thanks Sai :)

Sept. 12, 2018

I was able to get my issue resolved within minutes! Rajandra was very knowledgeable and i am able to start importing products into my store now. Thanx Rajandra:) I would definitely recommend this app for anyone wanting to start selling products online.

Sept. 9, 2018

This app is great. It isn't fully automatic to put orders through but it is still very fast. Takes about 1-2 minutes to process each order.

Sept. 8, 2018

Support was nice and quick. The ordering is only 'semi-automatic' so that is unfortunately, but everything else links up very nicely.

Sept. 8, 2018

thankes for basha help me to solve my problem and this app is very good app and the customer servce very good team

Sept. 7, 2018

not working well after 2months of work to put my products, and as orders are starting I can not make purchases on AliExpress tells me empty cart and support not answer my questions free apps better than that

Sept. 2, 2018

Rabbani was great and answered my question in less than a minute! Thank you! :)