Dropshipman: Easy Dropshipping
All reviews
Review RSS feed
We have experienced many problems with this app recently: Our agent is on holiday too often, and no one is assigned to replace her, so they are off. We started to receive customer complaints about poor quality products, and their quantity inspections need to be fixed as promised. Tracking codes need to be updated accurately. Some orders are lost.
Hello, Thank you for taking the time to share your feedback. We're genuinely sorry to hear about the challenges you've been facing. We understand how important reliable support, quality control, and accurate tracking are for your business. Regarding the concerns you've raised: Agent Availability: We apologize for the inconvenience caused by the frequent unavailability of your assigned agent. Our team is actively working on ensuring that all agents' roles are properly covered during their time off to avoid any service interruptions. Product Quality and Inspections: We take product quality seriously, and we’re sorry to hear about your customer complaints. Please rest assured that we are addressing the issue with our suppliers to ensure better quality control and quantity inspections as promised. Tracking Updates and Lost Orders: We understand the frustration with tracking code accuracy and lost orders. Our team is investigating the situation to improve the reliability of our tracking system and reduce any future issues. One of our agents has already reached out to you via email to discuss these matters in more detail and find solutions that will best support your business moving forward. Please check your inbox, and feel free to reply if you have any further questions or concerns. We truly appreciate your patience and understanding as we work to resolve these issues. Best regards, Dropshipman Support Team
Really bad app. Worthless app and far away to be compared to others. They are so greedy for a bad service. No customer service
Hello Allmartdeal, We sincerely regret to learn of your unsatisfactory experience with our app. Please accept our deepest apologies for any inconvenience you may have encountered. We genuinely value your feedback as it guides us toward making significant improvements to our service. Our support team has already initiated contact with you through email to address the issues you faced while using our app. Rest assured, we are committed to resolving these concerns promptly and effectively. Your insights are integral in identifying areas for enhancement and ensuring a more seamless user experience. We acknowledge your frustration and are dedicated to refining both the app's functionality and our customer support services. Should you have any specific matters you wish to discuss further, please don't hesitate to reply to our email or contact our live chat support. Your contribution is invaluable, and thank you for bringing this matter to our attention. Best regards, Dropshipman Support Team
This app has completely changed its platform recently. There used to be an option to have your order come in from your Shopify store, go to the dropshipman app, place the order yourself and pay for it on aliexpress. This is no longer the case and there was no email sent to their customers explaining this change and when it was going to take place. I do not want an app fulfilling orders for my customers and mistakenly purchasing the wrong products for them. The only option now with this app is to use their fulfillment sourcing which means they find the item that your customer wants, they order it, they have it come to their fulfillment center, and then they turn around and ship it to your customer. This adds more time and delay to the items getting to your customers and I'm sorry, but I am not going to trust anyone else to source products for my store except myself. This is a horrendous change to this app and customers should have been notified. When I reached out to customer support, they asked me not to leave a review until I tried their service. I am not going to try this service. This is not the service that I signed up for when I started using dropshipman. This is a complete change from their original premise.
Thank you very much for your feedback! We have released a version for this. Now the price of the updated product can be added with shipping. Please note that the shipping method ePacket is no longer exists, and it is replaced by AliExpress Standard Shipping. Please modify your configuration so that we can better update your product prices. If you have any questions, please feel free to contact us. Best regards, Shin | Dropshipman team
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.