CS Amazon Sync
Most Cost-effective Amazon Shopify app on the market
Rating
4.2
feedback
283
chart
#1,351
All reviews
Rating Breakdown
Review RSS Feed
Nov. 19, 2024
Super confusing,, outdated tutorials, support not available
We sincerely apologize for the confusion and frustration you experienced. We are working diligently to update our resources and improve our support channels. We appreciate your feedback and will use it to make improvements. Additionally, we reached out to you through email to understand how we can better support you. We look forward to hearing from you. Thank you for your feedback.
Nov. 14, 2024
Amazing service and very happy with this!!
We're so delighted to hear about the wonderful experience you had! Thanks for your kind words and your support. This means a lot to our business.
Nov. 13, 2024
Thank you so much for the 5-star review! We're glad you're finding the app helpful. Your support is very much appreciated!
Nov. 10, 2024
Unfortunately it is not easy to understand setup and I asked a question to support but never heard back.
We're sorry to hear about the experience you had with the setup and support. Your feedback is valuable to us, and we're committed to addressing these concerns. We reached out to you through email to assist you further. We want to ensure all our users have a smooth experience with the app.
Nov. 10, 2024
The customer service is very high quality and I am really enjoying the experience.
We're so glad you're having a great experience! Your feedback on our customer service is fantastic. We're here to provide the best possible support, and we appreciate your kind words.
Oct. 25, 2024
In the beginning the app was a bit overwhelming and it still is. Thanks to the great onboarding help, everything is now up and running and I'm happy and satisfied for now. I will certainly take another look at all the functionalities in detail and then contact support again if necessary.
Thank you so much for taking the time to leave a review! We hear you on the app being a bit overwhelming at first. We're glad the onboarding helped get you up and running smoothly. We're always working to make the app easier to navigate, so we appreciate your feedback. Please don't hesitate to reach out to support if you have any questions as you explore all the features.
Oct. 25, 2024
Thanks for the fantastic review! It's great to hear you're finding the app and our support team particularly helpful. We're committed to providing an excellent overall customer experience. We appreciate your support and look forward to bringing you even more great features!
Oct. 18, 2024
Foarte ok aplicatia, iar cei de la suport sunt foarte ok, ne ajuta mereu si raspund rapid.
Oct. 16, 2024
Thank you so much for the 5-star review! We're so happy you're enjoying the app. Your feedback means a lot to us!
Oct. 7, 2024
It was a little difficult at first, but not on the integration app side. The integration app works great! I think on the Amazon side, they don't communicate clearly attribute criteria for all categories. For example, we had a group of items we were trying to upload to our Amazon store and Amazon was blocking the request because we were missing attributes that Amazon had not listed, so items were stuck between Integration and the Amazon marketplace. Tech support was incredibly kind and patient, however helpless because according to his records, we had all the information we needed included in our item attributes. Amazon tech support was horrible and were of no help; almost treated me like an invalid for even attempting to integrate our Shopify store into our Amazon store. I finally figured out on my own through 3 weeks of troubleshooting, I had to manually upload our items then tell the integration app to resubmit as an update to the said items to get Amazon to accept them and for integration to sync. Definitely NOT Integration Plus' problem. Your app has worked amazing and done everything we need it to do. Amazon needs to get up to speed, though. If anyone else has a similar issue with product not syncing/uploading to Amazon, that's how you fix it! Thanks for all the time and help from tech support and keeping this app up to date and functioning seamlessly; it really saves a lot of stress!
This is a wonderful review! We've made changes and improvements over the past few months, and we're really happy to see you're having a positive experience. Please feel free to let us know if there's anything else we can assist anytime!
Oct. 6, 2024
I found this app quite difficult to understand. There are too many steps, and the process isn’t user-friendly. It seems like they’re just trying to make more money by charging for customer support, which feels unfair. I expected better guidance without needing to pay for help. Disappointed.
We apologize for the inconvenience and the trouble this has caused. We've sent you an email in case you want to continue where we left off and would love to hear your feedback on how we can further improve the app. Nonetheless, we very much appreciate this valuable feedback.
Sept. 20, 2024
You was very professional and patient. Well recommended, The app was fantastic
Thank you for the kind words! This feedback helps our business greatly and we're really happy that you're having a wonderful experience on this.
Sept. 19, 2024
excelente servicio, me atendieron con una amabilidad increíble , me hablo en español y resulta que habla ingles y francés así que fue muy fácil la comunicación y muy cortes, tubo mucha paciencia para explicarme paso a paso como agregar mis productos a amazon , estoy encantada y los productos se enviaron sin problemas y rápidamente MUCHAS GRACIAS KETERSON NAVARRE , DIOS TE BENDIGA
We're so happy to hear about your feedback! We're glad to hear that the whole process of adding your products to Amazon went smoothly, and that your products were shipped without a hitch. Please know that if you need any further help, you can reach out to us anytime!
Sept. 13, 2024
Very easy to use and a very useful support team.
That's fantastic to hear! We strive to make our app intuitive and easy to use, so we're thrilled you're finding it a breeze. And we're always proud to hear that our support team is helpful and responsive. We're here for you every step of the way!
Sept. 10, 2024
Very helpful. Without him, I will definitely lost! Thank you so much for having this app and also the help center.
We're so glad to hear that our app and support team were able to help you! We're also happy you found the help center useful. It's designed to be a valuable resource for our users, so we're glad it's working for you!
Sept. 4, 2024
Wow, this app is a LIFE SAVER! We have really low shipping rates on Shopify that beat Amazon so shipping Amazon orders from Shopify saves us so much money! This app does it for you. It was seamless set-up and when I needed help Harvey helped in a snap! The other feature I love is you can set rules, for example I can mark-up my products sold from my store on Amazon by a certain % to help cover cost of Amazon fees and shipping. Brilliant!
This is amazing to hear! The ability to set rules and mark-up products is a powerful feature, and we're glad it's working so well for you. This feedback is incredibly helpful to us!
Sept. 3, 2024
keterson was very attentive, professional, and knowledgeable. I was feeling overwhelmed, but Keterson guided me through the process with ease. He was patient, understanding, and made sure I had all the information I needed succeed. Thank you for your support and expertise.
That's fantastic feedback! We take pride in having a dedicated and helpful support team, and your feedback helps us ensure we're providing the best possible experience for everyone.
Aug. 30, 2024
Got started selling and Keterson was awesome and help me with the set up.
That's wonderful to hear! We're so glad Keterson was able to help you get started with selling. It's fantastic when our support team can make the onboarding process smooth and easy. 😊 If you have any further questions as you get going, feel free to reach out anytime! We're always here to help you succeed.
Aug. 29, 2024
Great technical support even for a Newbie like myself. Very happy, thanks.
That's fantastic to hear! We're thrilled you had a positive experience with our support team. We're always happy to help, no matter your level of experience. 😊 If you have any other questions or need assistance, please don't hesitate to reach out!
Aug. 25, 2024
Thanks for taking the time to leave a review! It means a lot to us.