CS Amazon Integration & Sync
Amazon Integration & Amazon Sync For Your Store | CS
Rating
4.1
feedback
215
chart
#872
All reviews
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March 26, 2023
TERRIBLE COMMUNICATION! See what I did there? I told you where we stand. Meanwhile the app goes down for days and they say nothing or they throw up a pop-up trying to make us feel bad for them because Amazon is making them do some work. DO NOT USE THIS APP. All they had to do to avoid this 1 star review was tell us when the most recent problem would be fixed. They didn't and I couldn't wait any longer.
We apologize for the experience and the frustration this has caused. We have reached out to you via email to make things right. Rest assured, our team is diligently working on improving overall customer satisfaction.
March 25, 2023
They must be building this app on the fly. Customer service is very non responsive and every time there has been a fix something else goes wrong. App will not even load anymore to pull orders. Uninstalling and looking for something that is reliable.
We’re sorry to hear about your experience. We value your feedback and have emailed you to work on improving things for you, especially the order imports and the overall customer satisfaction. Our team will continue with the app's improvement and support services to assist you further and better.
March 8, 2023
Cost me HUNDREDS OF THOUSANDS of dollars this past Q4. Syncing went off, didn't import orders and customer support made a pop up banner that apologized for this issue rather than ever contacting me. Biggest piece of crap app and support I've dealt with in 15 years of using shopify.
We apologize for the inconvenience you've experienced. Your feedback is important to us, and we've reached out via email to correct our mistakes and make it up to you. We're continuously doing adjustments and improvements on the app, especially our support services and overall customer satisfaction.
Feb. 15, 2023
You must stay away from this app! I have used this for over 2 years. Worked great until last Summer. Completely stopped working for several weeks. Eventually was somewhat working again and in the last 2 months completely stopped again. Orders do not sync, shipping does not sync, inventory does not sync. I see errors in the logs "Developer is blocked from calling these apis". Even worse, they will never respond to any emails or tickets. They can offer an explanation here, but trust me this is a bad app. I have reported it directly to shopify as well as it is costing customers money.
Dear PoolAndSpaFlow team, We apologize that you have experienced some issues while syncing to Amazon. We have made tremendous improvement in our service and support. Our app recently made major update to ensure stability, performance, and reliability. We now offer free support and respond all inquires within 24 hours or less.
Nov. 3, 2022
Very poor support no reply when in urgent need, no contact number - app failed, didnt allow changed settings to save
Hello Amar, thank you for your feedbak, indeed there was a delay in our response and we apologize for this but this was due to a timezone difference at that very moment, now our support team is available on 4 different time zones 24/7 and I believe they have solved your issues and you are now able to save all your configurations? We take customer satisfaction very seriously and hope that your experience using our app is much more pleasant now. Best regards,
Aug. 18, 2022
This app has cost my company hundreds if not thousands of €. While their customer support (Keterson) does his best to help, it is beyond hopeless when he is trying to help you with a program which is completely broken. For the past 6 weeks now orders import to shopify spontaneously. I have contacted support endlessly to no avail, just told they're doing updates, which is highly unacceptable on any live app. Sometimes orders don't import, it means orders on Amazon don't get shipped on time and badly affect our account health. Sometimes orders import days / weeks later, after the order has already been manually imported. Its impossible for staff to know this and so they go ahead and pack a duplicate order. I would advise anybody against using it if there is any other program out there whatsoever which can do similar functions, inevitably you will find this app is far, far more expensive when you have accounted for the mess it leaves your business in.
Dear JRC Components, Thank you for your feedback. Please accept our deepest apologies for the inconvenience. Your feedback is very important to us ; be sure that our quality of service is one of our priorities to accompany you in your project. Please believe we are doing everything in our power to solve your issues and allow us a live integration session to make sure that you can access successfully and that all your requirements are met and can be exported. We remain at your disposal. Best regards, Eugénie Quality agent
July 10, 2022
Simply doesn't work for me - I get access denied. Happy to change the review once the app is actually working.
Dear Pride.Direct, Thank you for your feedback. Please accept our deepest apologies for the inconvenience. Your feedback is very important to us ; be sure that our quality of service is one of our priorities to accompany you in your project. Please feel free to get back to us and allow us a live integration session to make sure that you can access successfully and that all your requirements are met and can be exported. We remain at your disposal. Best regards, Eugénie Quality agent
March 20, 2023
The app used to work great then errors kept creeping up, now their support won't even reply and hardly anything works. Absolutely awful.
Thank you so much for your feedback. It is a pleasure to accompany you in the development of your project and we do our best to offer you the best service quality. Please feel free to contact us, should you have any question. Best regards, Eugénie Quality service agent Common Services
April 1, 2022
I asked the company to explain to me why they wanted so much view / edit access to my Amazon account, including edit access to financial and customer comms data, they would not give me a reason. To me this is a massive red flag and I deleted the app to protect my Amazon account.
Good afternoon, We are very sorry to read that our support didn't fill your expectations. Following your different requests, we did our best to give you as many details as possible. Our company has been audited to fulfill all security requirements from AMAZON and SHOPIFY and you can be assured your client data is fully safe and protected us otherwise we could not be in business. The Amazon app is a very complete solution, enabling you to deal your seller account the best. That's the reason this app needs a lot of information from you in order to implement all the possibilities. Regarding the email you sent to us, you are looking after an inventory tracking app. We can provide to you an app suitable to your needs. Please feel free to contact us back so as we would be able to arrange a call meeting to determine the best solution for you. Best regards, Eugénie Quality support agent Common Services
Feb. 7, 2022
App is completely glitchy/unpredictable and customer service is MIA - I have had no Amazon orders come through for 24 hours now and I've only received one response back from customer service over the last 12 hours in which they only asked for more details when my first request was plenty detailed that NOTHING is working. I'd give 1/2 a star if I could, customer service is literally nowhere to be found and it looks like we're going to be penalized by Amazon for not fulfilling order orders in time - because we pay for an app that doesn't work. Going into day 2 of not being able to fulfill our orders. SUPER COOL!
We are very sorry for the inconvenience that you have experienced. We are continuously doing our best to improve the app, especially the app's overall functionality. With this, we reached out to you via email to gather more information on how we can assist you further. Looking forward to hearing from you!
March 30, 2024
This app has a LOT of features, and you have a LOT of control over how your products and orders sync compared to other apps on the market. BUT the app stops working from time to time and does not import the orders, so if you have to constantly check amazon everyday to make sure orders got shipped out. I've reached out to support multiple times and I never get a response back and they NEVER notify you when the sync stops working. I originally gave them a 4 star but now I am changing it to a 1 star and looking to get off the app.
Thank you very much for this very detailed and objective feedback. Indeed, as you mention, we put all our priorities on the richness of features, the App may seem complicated at first glance, however, it is deliberately intended for professional merchants, like you. With Amazon it's hard to make something simple! We look forward to hearing from you.
Nov. 7, 2021
I had an issue with the feed going into Amazon. I emailed twice for support and zero response. Not good so I deleted the app not worth the hassle or excuses when they do finally answer due to a bad review. I wish Shopify would sort out the crappy apps and get rid of them if they can't handle support. - I recently did a 5 star review with godatafeed not 1 out of 5 but how would you know that?? just because I gave a negative review you think stalking a woman is cool, really concerned here?? 11/06/21 -Again you have not listened, instead you have been stalking me and as I explained as a woman it makes me uncomfortable. Now you accuse me of lying as a redirect, if you feel I lied take a look at the review https://apps.shopify.com/godatafeed?surface_detail=godatafeed&surface_inter_position=1&surface_intra_position=4&surface_type=search#reviews You need to understand something - people have a right to write a review from their experience, You could have asked these follow up questions "how can we help", "what can we do to improve your experience", instead you took it upon yourself to stalk me out, then after accusing me of being a lier you wrote me an email, your kidding right?? this is not good behavior and not coming from a place where there is opportunity for mutual understanding and respect.
We are client-oriented, however, you are lying. I have one piece of evidence; on pasteboard the file CDhV7hvwgbpJ.png shows up you put 1 star review to Godatafeed. In fact, Codisto, Cedcommerce, Godatafeed, etc. are not competitors but our colleagues, we need them, we do need our clients as well. In my opinion your review is useless and worse than this; we can't hire more people because this rating decreased our popularity. In short, we do love our clients and colleagues/competitors.
Sept. 30, 2021
Extremely poor. Endless issues and support and not helpful. Even after we deleted the app Amazon are saying that they're somehow sending through feeds.
Aug. 30, 2021
We had this app installed for a few months and it worked well until they decided to remove an option to receive inventory from FBA. Support responded that "nobody was using this option" as a reason for that. No email to let us know. Looks like our business is not valuable enough to send an email. Very unprofessional.
FBA, of course, *FBA is well supported by our App*, however, it wasn't mentioned in your support inquiry, your review is based on something that has never been asked. You also reproach us to have removed a feature that never existed and to do not communicate on this. We are sorry, we can't communicate on something that doesn't exist or never existed.
Aug. 25, 2021
I had this installed for two weeks. The app does unexpected things such as updating images on Amazon listings that you've not linked by sending your Shopify images to it. It also started creating skus for things I had not selected, and listing them for sale on Amazon automatically. I had not linked Amazon Mexico, but it started creating live listings within Mexico and listing them for sale. Unexpected behavior is a death knell to an Amazon account. I had not set these things up within the app, and there were no options in the feeds panel (where it was coming from) to stop it. When I asked Olivier over support how to make these things stop, how to unlink Mexico if I have never linked it, and how to make it stop updating images, he told me that these things were not happening and I had nothing to worry about. That's when I uninstalled. I don't write a lot of reviews, but staring at the warning on my Amazon main panel that my account is in danger of being shut down because of all the Merchant Fulfilled orders I had to cancel prompted me to warn others. This app could result in a loss of your account.
We are so sorry for what happened to you, but by default, other marketplaces such as Mexico are not enabled. There are a bunch of options, including enabling or disabling the marketplaces/countries in which one your want to sell. The App is the most comprehensive fully Shopify integrated App on the App store not requiring external solutions to work. Maybe, because of that reason, and because we didn't exchange longer about your needs, this misunderstanding happened.
March 30, 2023
Any application, no matter how feature rich or flexible, is only as good as support that comes with it. Well, for Amazon Integration Plus, the support used to be decent but lately it went down the drain. I have several cases opened, the oldest is almost for two month. The issues keep piling up. I can’t get a response from support on any on them. Not peep. Very frustrating. Perhaps it is time to look for an alternative app.
We are sorry that you got that feeling, our support is based in the Americas, Europe, and Asia. Regarding the SKU, there are many ways to make them match, as it is a huge App, it would require our support and your patience. This is why our support is free.
May 13, 2021
Not ready for Prime time or Business at any scale... We started out great with this plugin. Super helpful support, but as time went on, developers would make changes to how orders were imported (without notice), stuff would fail and support took well over 24 hours. This plugin and team are not up to the task of supporting businesses with any significant volumes. I suggest you search elsewhere for more capable and reliable services before risking your Amazon account with these guys.
Nothing else to say that the trouble has been fixed at the same moment you were writing this review. Our apologies if your support time didn't correspond to your expectations, but we do apply the industry-standard SLA (support standards and timings)
Aug. 1, 2022
The App has always been amazing until last 2 weeks. It does not work properly anymore. I have to execute manually all the tasks. I have sent several support mails and I always get a message telling me they are updating the server. Extremely frustrated as they have always been brilliant and their product used to work perfectly. I will be happy to change my review as soon as they fix it, as their product is really good, but I need a solution asap.
March 4, 2023
This used to be a great app with outstanding customer service. No more. Too many bugs in the app and ZERO customer service. Maybe someone else owns the company now. It deserves no stars for complete disappearance of any customer support. Do not aggrevate yourself and waste hours. Get something else. CED Commerce is much better.
Jan. 25, 2021
Terrible it does not work and their support is rubbish- do not waste your time, this is app will not update your products
Since this App is working well as we can see in the other reviews, we are sorry that it doesn't fit your needs.