Amazon Integration Plus

Jan. 13, 2023

Worse app. Does not exclude collections which I dont want to export to Amazon. Rules or no rules it shows the same number of products. I contacted support team and it seems dead people out there. And now when I checked in payment section then it sows $79 despite of the fact I choose free trial and this is the 3rd day. Pure scammers!!!!

Dec. 12, 2022

Our online Shopify Store was unable to connect to our Amazon Seller Central- There must be an glitch between shopify and Amazon. We try reaching out to both Shopify and Amazon with no return calls or emails assistance. So we are deleting this app and removing from our 14 day free Trial that we just started yesterday. 12/11/2022

Nov. 15, 2022

App doesn't work , contacted customer support but no one is helping. Useless and waist of time. App removed

Nov. 3, 2022

Very poor support no reply when in urgent need, no contact number - app failed, didnt allow changed settings to save

Aug. 18, 2022

This app has cost my company hundreds if not thousands of €. While their customer support (Keterson) does his best to help, it is beyond hopeless when he is trying to help you with a program which is completely broken. For the past 6 weeks now orders import to shopify spontaneously. I have contacted support endlessly to no avail, just told they're doing updates, which is highly unacceptable on any live app. Sometimes orders don't import, it means orders on Amazon don't get shipped on time and badly affect our account health. Sometimes orders import days / weeks later, after the order has already been manually imported. Its impossible for staff to know this and so they go ahead and pack a duplicate order. I would advise anybody against using it if there is any other program out there whatsoever which can do similar functions, inevitably you will find this app is far, far more expensive when you have accounted for the mess it leaves your business in.

July 10, 2022

Simply doesn't work for me - I get access denied. Happy to change the review once the app is actually working.

March 20, 2023

The app used to work great then errors kept creeping up, now their support won't even reply and hardly anything works. Absolutely awful.

April 28, 2022

Difficult to use. Excessive settings. Poor Design. Slow Customer service. Definitely not proving to be of any value. Cost are rising and this app just makes it more difficult and expensive. I have hundreds of Items I have tried to sync and have 12 items listed. Those are only there because I had to Talk to Amazon directly. I am very disappointed...

April 1, 2022

I asked the company to explain to me why they wanted so much view / edit access to my Amazon account, including edit access to financial and customer comms data, they would not give me a reason. To me this is a massive red flag and I deleted the app to protect my Amazon account.

March 9, 2022

Contacted support on 2 occasions waited 2 hours no reply..im not paying for an app which only exported 1 product out of 170 AWFUL.....

Feb. 7, 2022

App is completely glitchy/unpredictable and customer service is MIA - I have had no Amazon orders come through for 24 hours now and I've only received one response back from customer service over the last 12 hours in which they only asked for more details when my first request was plenty detailed that NOTHING is working. I'd give 1/2 a star if I could, customer service is literally nowhere to be found and it looks like we're going to be penalized by Amazon for not fulfilling order orders in time - because we pay for an app that doesn't work. Going into day 2 of not being able to fulfill our orders. SUPER COOL!

Nov. 7, 2021

I had an issue with the feed going into Amazon. I emailed twice for support and zero response. Not good so I deleted the app not worth the hassle or excuses when they do finally answer due to a bad review. I wish Shopify would sort out the crappy apps and get rid of them if they can't handle support. - I recently did a 5 star review with godatafeed not 1 out of 5 but how would you know that?? just because I gave a negative review you think stalking a woman is cool, really concerned here?? 11/06/21 -Again you have not listened, instead you have been stalking me and as I explained as a woman it makes me uncomfortable. Now you accuse me of lying as a redirect, if you feel I lied take a look at the review https://apps.shopify.com/godatafeed?surface_detail=godatafeed&surface_inter_position=1&surface_intra_position=4&surface_type=search#reviews You need to understand something - people have a right to write a review from their experience, You could have asked these follow up questions "how can we help", "what can we do to improve your experience", instead you took it upon yourself to stalk me out, then after accusing me of being a lier you wrote me an email, your kidding right?? this is not good behavior and not coming from a place where there is opportunity for mutual understanding and respect.

Oct. 11, 2021

Been waiting all day to help install and sync this app with Amazon, I have had no response so I'm erasing this app. If your running a business you need support this is not what you get with this app so shop around find a company that will help your business grow.

Sept. 30, 2021

Extremely poor. Endless issues and support and not helpful. Even after we deleted the app Amazon are saying that they're somehow sending through feeds.

Sept. 23, 2021

After several days using this product, I have not seen even one product added to my store Amazon, although its logs show that several hundred were successfully sent. When I wrote to support to ask for help resolving this (request below), here is a sample of the condescending and/or factually inaccurate statements that were made: 1. Regarding this blog post (https://blog.common-services.com/post/prestashop-ean-barcodes-and-marketplaces) with PrestaShop in the URL and making up half the content of the post: "No the topic is not about PrestaShop, this is an e-commerce topic, general." Please. Argue with your users who are asking for support. 2. In the same response to my original support request: "In paying plan, we also do provide special assistance to help you to export your products without hassle." I selected a paying plan. I have no control over being forced into a 30-day trial. I would happily pay the $19.99 fee in order to resolve the issues I'm having getting products from my Shopify store to Amazon. So I was frustrated by this statement, since I can't do anything to make time move faster. So please. Increase the frustration of the user who is asking for support. 3. In response to my follow-on request (below), "Barcodes are the sole property of GS1 company." This statement is factually untrue. GS1 is a standards board who licenses barcode prefixes to companies who can use them or license them to sellers. So please. Give inaccurate information to make your user, who is asking for support because they are frustrated, feel even more frustrated and even helpless. I purchased mine from Bar Codes Talk, who is listed as a licensee by GS1. They may or may not have acted in good faith when they issued mine to me; I am pursuing that matter separately. But this support agent's lack of support continued 4. And the straw that broke this camel's back, the support agent sent me this jaw-dropper: "Before we are talking further, could you follow the rules and the laws?" Please. Accuse a user of criminal behavior when they are (1) following the rules and the laws, (2) acting in good faith, and (3) asking you for help. Meanwhile, my questions have not been answered. - What do I need to do (beyond assigning UPC codes) to get my products to export properly to Amazon? - Why does the Scheduler tab show that products exported successfully, even though there is no change whatsoever to my inventory at Amazon? I'm completely dissatisfied and, quite frankly, incredibly angry. This product did give any value to me, and in fact, sucked up a great deal of time and energy that I could have used much more productively. My original support request: I'm on the trial period of the Amazon app on Shopify. The record on the Actions / Scheduler tab shows warnings on every single item (7,594 of them). Because these aren't errors, they don't appear on the Feeds or Failures tab. These products are not in my inventory at Amazon, so it's like they just didn't go anywhere. What do I need to do to get these items to export properly? From my follow-up, after touching on the provider from whom I licensed my UPC codes: Here's another mystery: the products I added UPC codes to say in the dashboard that they were successfully exported to Amazon. However, they do not appear in the dashboard at Amazon Seller Central, and the product counts have not changed. The Offer Counts on the dashboard in Shopify match the counts on Seller Central. So how do we "successfully" export 80 offers without the count increasing?

Feb. 18, 2022

Usually fine but the past few weeks the scheduler has been failing which means we get no orders imported, and then today the entire app is down so we're going to fail all our Prime orders today. No way to contact Customer Support. I'm looking for a different app, it's so unreliable.

Aug. 30, 2021

We had this app installed for a few months and it worked well until they decided to remove an option to receive inventory from FBA. Support responded that "nobody was using this option" as a reason for that. No email to let us know. Looks like our business is not valuable enough to send an email. Very unprofessional.

Aug. 25, 2021

I had this installed for two weeks. The app does unexpected things such as updating images on Amazon listings that you've not linked by sending your Shopify images to it. It also started creating skus for things I had not selected, and listing them for sale on Amazon automatically. I had not linked Amazon Mexico, but it started creating live listings within Mexico and listing them for sale. Unexpected behavior is a death knell to an Amazon account. I had not set these things up within the app, and there were no options in the feeds panel (where it was coming from) to stop it. When I asked Olivier over support how to make these things stop, how to unlink Mexico if I have never linked it, and how to make it stop updating images, he told me that these things were not happening and I had nothing to worry about. That's when I uninstalled. I don't write a lot of reviews, but staring at the warning on my Amazon main panel that my account is in danger of being shut down because of all the Merchant Fulfilled orders I had to cancel prompted me to warn others. This app could result in a loss of your account.

July 29, 2021

Super-difficult to install so i gave up. i singed with an expert they recommended called Common-Service. I paid in advanced. Booked a meeting. Waited 3 days for that meetongday... 40 minutes before the meeting they come back to me and say that they dont understand a question i had so they Canceled everything. Im now 15minutes from when the meeting should have started and NOTHING I lost 4 days including trying to install it myself. my patiens is gone. And again this this softwarebusiness is proven to be a joke If your not a computer expert.. look for another program

March 30, 2023

Any application, no matter how feature rich or flexible, is only as good as support that comes with it. Well, for Amazon Integration Plus, the support used to be decent but lately it went down the drain. I have several cases opened, the oldest is almost for two month. The issues keep piling up. I can’t get a response from support on any on them. Not peep. Very frustrating. Perhaps it is time to look for an alternative app.