Amplified Email & Abandon Cart
Increase sales with Email Marketing & Abandoned Cart Recovery
Rating
4.7
feedback
3,672
chart
#6,840
All reviews
Rating Breakdown
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July 16, 2024
Pathetic customer service. Their free plan provides 500 emails per month. I have only sent 100 emails and they are showing that monthly quota has expired for more than a month now. I reached out to the customer support and its been 2 weeks. I am yet to get a solution on this trivial issue
June 10, 2024
May 23, 2024
The problem with this app is they count on your forgetting that over time this app will cost more and more regardless if your income goes up or not because its based on the size of your customer database which grows with time even if your income stays the same. So you can start out paying $29 and over a few years even with no increase in income it'll end up being well over $100. Also these price tiers they list are misleading, they increase far more incrementally, roughly ever 500 customers the price increases, regardless if your sales have increased or not. And while this app may seem worth it at $29 its certainly not worth it as the price goes up and up with no additional service. The best way to avoid THIS SINK HOLE is to just pick out a different app with a different price structure.
Feb. 2, 2024
Site keeps asking me to have them verify shopify account. After around 10 requests with no action I GIVE UP! Poor customer service.
Using app
1 day
Total reviews
19
Average rating
4.3
Hi there, we've been waiting on your reply! Please see the screenshot here: https://share.zight.com/eDueweLD Please reach out to us via live chat and we'll get this done right away
Nov. 4, 2023
This app took my money when I don’t use it it says here that it is free but in fact it will charge you 40$ without you knowing
Hi there, there is a 7 day free trial for the Pro plan which starts at $29 per month and varies based on the number of contacts. The Pro plan helps you see the full features of the app. If you don't want the Pro plan you can downgrade to the Free plan at any time. If you downgrade before your free trial ends you won't be charged at all. We also have a 30 day money back guarantee. Update: We reached out to this customer and did not hear back.
Nov. 16, 2021
Bait and switch. They say we have a $29 plan but its really a $200 plan. Dont add contacts at the start, you might have better luck
Update Nov 29, 2021: We start all stores on a 7-day trial of the Pro Plan and the Free Plan can be selected before it expires. Charges are based on the plan you choose as well as the total of contacts that you have. For custom plans, you can find us at [email protected] or via chat :) We've tried to contact the store owner multiple times with no luck so far! - Hi! We have a 7-day trial and you can select the free plan before it expires. We haven't charged your account. We'll contact you shortly.
Oct. 15, 2021
I would give them 0 stars if I could. You created a perfect cart abandoned email and send it to your customers. But you DO NOT HAVE ANY DATA about your emails and conversion info. I even made my own excel form to ask their developers to send me the data I was supposed to have. DO NOT USE THEM. Terrible experience.
Hi! We're deeply sorry to hear about your experience, and I completely understand how you feel. Thank you for your appreciation of our abandoned email feature; however, as with all other apps and systems, it may not be perfect at times. We are aware that some details in the metrics are not available, but our development team is working on it and will include them in future updates. Update: We've sent you an email with the requested information as an attachment. Due to the sheer volume of data, we no longer include the first file we sent you to avoid duplicates and to provide you with the data as quickly as possible. We sincerely apologize for any inconvenience this has caused you.
Oct. 13, 2021
Good customer support. Terrible billing and subscription set up! I was Charged a significant amount without prior knowledge to being subscribed. Be very careful when using this app and PROCEED WITH CAUTION!
Hi! We're truly sorry to hear about your experience and I completely understand that you're upset. It may be helpful to know that we've refunded the charge that was made to your account and we've also sent you a follow-up email.
July 2, 2021
you company arbitary charge, you company arbitary charge,you company arbitary charge.you company arbitary charge.
Hi there! We apologize for your experience. We reached out via email recently after our conversation in chat this morning to confirm the refund. Please get back in touch with us to continue assisting you :) - CartKit Team
June 26, 2021
App ‘recovered’ £30 worth of sales and charged us over £250 for usage fee. This is extremely ridiculous. The free plan is highly misleading and these hidden costs are not shown to you in any way shape or form.
Hi! We apologize for this experience. We'll contact you shortly to make this right. - Judith C.
April 26, 2021
App works great. But their new billing is not worth it. They charged us based on the amount of contacts we have in our database, not sales recovered. So we got charged based on sales we had years ago and still have the contact information in our database. This app has nothing to do with those sales and it is not worth it.
Thank you for taking the time to share your feedback with us. We really appreciate it. We have reached out via email to address this situation and we hope you can get back to us. Thank you again! :)
March 16, 2021
Charged $99USD for the app, when I barely used it Was uninstalled as quick as installed yet a charge was applied? Will be requesting a refund as a cost such as this is quite inflated for no sales generated for abandoned carts via this app.
Hello! We charge our users depending on the plan they're in after the free-trial ends, and as an anticipated charge for the whole month. We contacted you through email, check it out whenever you can 😄
Dec. 15, 2020
I would like to use my gmail account and not allowing in Trial setup. This is my preferred email account across my business.
Hi! We just sent an email, we hope to hear back from you :)
March 31, 2020
MUST READ !!! Consistent Cart takes credit for a sale if the customer completes their purchase within 72 hours of when the app sends them an abandoned cart email. Regardless of if they see the email or not. Be careful! It says "Monthly fee scales with the extra sales generated". I'm getting charged $49/mth but after analysis I found that 70% of "extra sales generated" were not generated by this app. I analysed my Consistent Cart Dashboard and here are the results... ➞ 40% of "extra sales generated" - recovery email was never opened by the customer. ➞ 30% of "extra sales generated" - were made by customers that were in contact with my customer service team and purchased after speaking to them. About half of these customers never even opened their emails. ➞ 30% of "extra sales generated" - are probably genuine. They do offer a few things that I really like but I am currently searching for another app made by a developer that is more honest with the abilities of their app.
Hello, we've reached out via email with more information on this. We understand that this may be concerning so we're also working on some documentation for customers who may experience confusion about this in the future. Update: We've just published documentation related to the "why" behind our extra sales calculation: https://intercom.help/consistentcart/en/articles/3849705-open-rates-extra-sales-calculations
Oct. 9, 2019
Application d'aucune utilité. Ils font les prélèvement juste après la période d'essai. Donc si vous ne faites pas attention a la date, c'est 29 USD perdu!!
Sept. 1, 2019
they say that is a free plan avaible but thw app charge 30$ per month, you have 7 day free trial so don t trust them
Hi! We sent you a message to explain how the 7+7 day free trial works (its also explained on install). Please get back to us to resolve this issue!
June 27, 2019
This app hasn't been working for me and customer service has been very, very slow to respond or solve the problem. The set up seems nice but the chat in the app doesn't work well and they don't understand the Shopify integration. Don't waste your time or money.
June 24, 2019
Installed app to use the free Persistant Shopping Cart feature. Unbeknownst to me, the app changed to paid version. Never used any of the paid tools, did not get a full refund (only refunded 1 month). Be cautious when installing and read the fine print.
May 10, 2019
Horrible do not use... they billed me 29 dollars even though i uninstalled and canceled way before the free trial was up. Inconsistent add to cart and cart tracking did not match whatsoever with what shopify was seeing.