Amplified Email & Abandon Cart
Increase sales with Email Marketing & Abandoned Cart Recovery
Rating
4.7
feedback
570
chart
#8,679
All reviews
Review RSS Feed
June 10, 2024
Feb. 2, 2024
Site keeps asking me to have them verify shopify account. After around 10 requests with no action I GIVE UP! Poor customer service.
Using app
1 day
Total reviews
22
Average rating
3.8
Hi there, we've been waiting on your reply! Please see the screenshot here: https://share.zight.com/eDueweLD Please reach out to us via live chat and we'll get this done right away
Nov. 16, 2021
Bait and switch. They say we have a $29 plan but its really a $200 plan. Dont add contacts at the start, you might have better luck
Update Nov 29, 2021: We start all stores on a 7-day trial of the Pro Plan and the Free Plan can be selected before it expires. Charges are based on the plan you choose as well as the total of contacts that you have. For custom plans, you can find us at [email protected] or via chat :) We've tried to contact the store owner multiple times with no luck so far! - Hi! We have a 7-day trial and you can select the free plan before it expires. We haven't charged your account. We'll contact you shortly.
Oct. 15, 2021
I would give them 0 stars if I could. You created a perfect cart abandoned email and send it to your customers. But you DO NOT HAVE ANY DATA about your emails and conversion info. I even made my own excel form to ask their developers to send me the data I was supposed to have. DO NOT USE THEM. Terrible experience.
Hi! We're deeply sorry to hear about your experience, and I completely understand how you feel. Thank you for your appreciation of our abandoned email feature; however, as with all other apps and systems, it may not be perfect at times. We are aware that some details in the metrics are not available, but our development team is working on it and will include them in future updates. Update: We've sent you an email with the requested information as an attachment. Due to the sheer volume of data, we no longer include the first file we sent you to avoid duplicates and to provide you with the data as quickly as possible. We sincerely apologize for any inconvenience this has caused you.
July 2, 2021
you company arbitary charge, you company arbitary charge,you company arbitary charge.you company arbitary charge.
Hi there! We apologize for your experience. We reached out via email recently after our conversation in chat this morning to confirm the refund. Please get back in touch with us to continue assisting you :) - CartKit Team
April 26, 2021
App works great. But their new billing is not worth it. They charged us based on the amount of contacts we have in our database, not sales recovered. So we got charged based on sales we had years ago and still have the contact information in our database. This app has nothing to do with those sales and it is not worth it.
Thank you for taking the time to share your feedback with us. We really appreciate it. We have reached out via email to address this situation and we hope you can get back to us. Thank you again! :)
Dec. 15, 2020
I would like to use my gmail account and not allowing in Trial setup. This is my preferred email account across my business.
Hi! We just sent an email, we hope to hear back from you :)
March 31, 2020
MUST READ !!! Consistent Cart takes credit for a sale if the customer completes their purchase within 72 hours of when the app sends them an abandoned cart email. Regardless of if they see the email or not. Be careful! It says "Monthly fee scales with the extra sales generated". I'm getting charged $49/mth but after analysis I found that 70% of "extra sales generated" were not generated by this app. I analysed my Consistent Cart Dashboard and here are the results... ➞ 40% of "extra sales generated" - recovery email was never opened by the customer. ➞ 30% of "extra sales generated" - were made by customers that were in contact with my customer service team and purchased after speaking to them. About half of these customers never even opened their emails. ➞ 30% of "extra sales generated" - are probably genuine. They do offer a few things that I really like but I am currently searching for another app made by a developer that is more honest with the abilities of their app.
Hello, we've reached out via email with more information on this. We understand that this may be concerning so we're also working on some documentation for customers who may experience confusion about this in the future. Update: We've just published documentation related to the "why" behind our extra sales calculation: https://intercom.help/consistentcart/en/articles/3849705-open-rates-extra-sales-calculations
June 27, 2019
This app hasn't been working for me and customer service has been very, very slow to respond or solve the problem. The set up seems nice but the chat in the app doesn't work well and they don't understand the Shopify integration. Don't waste your time or money.
June 24, 2019
Installed app to use the free Persistant Shopping Cart feature. Unbeknownst to me, the app changed to paid version. Never used any of the paid tools, did not get a full refund (only refunded 1 month). Be cautious when installing and read the fine print.
May 10, 2019
Horrible do not use... they billed me 29 dollars even though i uninstalled and canceled way before the free trial was up. Inconsistent add to cart and cart tracking did not match whatsoever with what shopify was seeing.
March 12, 2019
Pretty much worthless. Emails signup do not sync to shopify email list. Messenger notification does not work. App say email sent for cart abandonment but they weren't. Contacted support about the issues and a support ticket was "Created". Never heard anything back on those tickets. Look for a different solution...
Feb. 25, 2019
After checking various metrics, I too have come to the conclusion that this company / app is generating fake carts and giving you miss information. I'm guessing they are generating all the fake 5-star reviews as well.
June 6, 2019
New update is not working, they caused our site to be down for hours as well. In addition, the notifications are wrong - completed sales are marked as abandoned carts, and some additions are not accurate. Its now lagging very badly as well, causes issues... not liking this anymore at all. Will look for a better solution. UPDATE REVIEW - still a horrible application - it shut down our store. If a customer comes back more than once it counts as an "add to cart" they fake visitors and cart additions, and in my opinion do this so you think you have possible conversions. Unreliable and false information. DO NOT use (just my personal recommendation)
Aug. 10, 2022
This app and company has gone massively downhill. When we first installed this app years ago it was a cart recovery tool. Since then it has been reinventing itself as other things relating to marketing but whilst doing do they have messed up on more than one occasion. They moved us to some horrendously priced plan when they made the first big shift, we had to complain and apply for a refund, we were then reverted back to our old plan. The second time we had an issue they had again upgraded the software, but when they did this they reverted our account back to default cart recovery, removing our custom messaging and colour schemes without our knowledge. Most recently we have found that the app was blocking our add to cart button and making it perform poorly on mobile, we have just deleted this app and all our problems are solved, the add to cart is working again, and this horrible app is now gone. We would advise to look elsewhere for cart recovery!
I'm very sorry to hear about your latest experience with Amplified. We'll request our engineering team to investigate the behavior with the add-to-cart button and get back to you shortly. - Judith C
Dec. 31, 2016
The app never sends abandoned email. I checked by keeping in my own cart, felt like fooled for a month. the notification of item in cart is not proper.