All reviews

Rating Breakdown

  • 5
    98% (89 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    2% (2 ratings)

Reviews with Text

  • 99% (90)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 3, 2025

Really easy-to-use app and Dana has been really helpful with a couple of questions that we had.

Using app

--

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 30, 2025

We really like using this app, and it’s super easy to set up. The support is fantastic too. We had a few minor issues, but Macy and Susan quickly sorted them out. They truly go the extra mile. Highly recommend!

Using app

5 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 27, 2025

Great app and customer service! Thanks Jasmine

Using app

About 1 hour

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 22, 2025

Nice job so professional with Jasmine

Store

Floviro

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 22, 2025

This app is great! Jasmine was a great help in the setup too. Super fast responses and well informed. Perfect.

Using app

About 1 hour

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 19, 2025

Overall nice experience just started using it i hope it increases AOV. Their support team is really quick and helpful especially Dana who helped me set the widget.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 17, 2025

Amazing Service ! Thanks a lot Susan !

Using app

About 1 month

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 11, 2025

Amazing review and exceptional customer service by Susan. All products from AOV.ai are the best in the shopify store.

Using app

About 1 hour

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 8, 2025

Another amazing App from AOV - this is a game changer with various options and AI to be able to capture more business from my customers. Setting up and testing was easy with the help and guidance of Susan in support. She is knowledgeable, helpful and nothing is too much. She is a credit to the support team - all of whom are very helpful. I recommend this App to anyone looking for great after sales functionality

Using app

4 days

Total reviews

34

Average rating

4.4

5 / 5 Share

Nov. 3, 2025

One of the best customer service teams I've ever dealt with. They're incredibly fast to respond and always go the extra mile. There’s no AI-like clank or cold scripted replies...every interaction feels genuinely human! :) I can only say positive things about their apps, and when something isn’t working right, they actually take the time to find a solution. Highly recommend!

Store

Abbey Essentials

Using app

3 months

5 / 5 Share

Nov. 3, 2025

This app is awesome and depending on the offer presenting can be a great way to increase revenue. Still getting a hang of things but whenever I run into any issues their support team is always there to help out. Susan was absolutely fantastic and super patient. Always recommend an app with a great team like this working behind it!

Store

Absolute Level Up

Using app

4 months

5 / 5 Share

Nov. 1, 2025

Great app, and fantastic support, alway help you within a minute

Store

Rimora

Using app

9 days

5 / 5 Share

Oct. 25, 2025

I own several AVADA products — they all perform far better than their direct competitors, and their 24/7 customer service is something I’ve never experienced elsewhere. It’s true they don’t have many reviews, but trust me: once you try them, you’ll want all their products. They’re simply the best

Using app

About 2 hours

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 24, 2025

Love this app. So many options to choose. Especially Susan who helped me with my request. Thank you :)

Using app

About 21 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 20, 2025

Tiffany really helped us setup our post purchase offer for our store. We really appreciate her help and support.

Using app

14 days

Total reviews

10

Average rating

5.0

5 / 5 Share

Oct. 12, 2025

Absolutely killer app — does exactly what it says and makes my workflow way smoother. But what really stood out was the customer service. I had a couple of questions setting things up and Susan from support jumped in instantly, walked me through everything, and followed up to make sure it was all running perfectly. You don’t see that level of care often. Huge props to the team (and Susan especially).

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 11, 2025

Great customer service! Shout out to Tiffany!

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 6, 2025

this app is so amazing that i can add different upsell for several page, including thank you page, order status page and so on, i think it will help my business. Also when i install, i have some problems, the staff - Tiffany is very patient and helpful to help me to deal with my problems, and then she is very efficient and effective, and professional, so as a business owner, i recommend this app, and then appreciate Tiffany very much!

Using app

About 2 hours

Total reviews

5

Average rating

5.0

5 / 5 Share

Sept. 29, 2025

Susan was wonderful and helpful in setting up my offers. She was a good communicator and understood my questions perfectly. Yay, Susan!

Using app

5 months

Total reviews

11

Average rating

4.7

1 / 5 Share

Sept. 26, 2025

Bad app. Charges you for your generated orders, but does not provide any. 25$ wasted. I did 2k orders but PPUS gave me 0 and you still charged me. shame

Store

Ortomax

Using app

10 days

Total reviews

2

Average rating

3.0

Developer Reply

Hi, Thank you so much for sharing your honest experience regarding our app’s pricing policy. First of all, please accept our sincere apologies for any confusion this may have caused. We do display the app pricing on the onboarding screen, but it’s possible that this information was missed. To support merchants in testing the app before committing to the charge, we also offer a full refund within the first 30 days of use. I noticed you haven’t reached out to us about this before. We truly hope you can kindly understand our pricing policy. Transparency and fairness are always our priorities. We’ve also contacted you via email to gather more feedback and to proceed with the refund for this billing cycle. Once again, we’re very sorry for the inconvenience, and we look forward to hearing back from you. Thank you! Best regards, Lydia - Customer Success Lead