AOV.ai Post Purchase Upsell
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I’d like to thank the support team for their quick and professional help especially Tiffany who was very responsive and supportive. As for the app, I’m still in the testing phase, but I’m already excited about the features it offers and looking forward to using it more in my store.
Great app! Have some troubles installing, but Kyle helped so much! Amazing customer support!
Excellent app, excellent customer service especially for app setup. Annie helped make sure I was setup correctly and everything was in place. My AOV has increased and I look forward to getting an even better AOV due to this app. I absolutely love using this app!
Great app and great customer support!
This app has been very positive so far, we've used it almost 2 months, and we do see extra items being added. I can't give a percentage, but it's happens probably every day or every other day. The customer service has been good and always on it. The only complaint I would have is that there are several things that you have to request to be turned on, or to be extended. Which honestly, happens very quickly, within minutes usually. With that said, why not make these default instead of having to request, it adds speedbumps where they aren't necessary, and frustration on the users side of having to add an extra step.. Support has been great though!
Love the app and the support from them. Very professional and fast! Susan was very nice to me and helped me set everything up.
A great App, that does exactly what we need. Even better than that is the exceptional support. We had a small issue that needed the App Developers to make a change, and Tiffany from support was immediately available and was able to collaborate with us to identify and fix the issue. Thank you again!
Great app. Susan is a great consultant.
App works extremely well. Super easy to use. Customer support also is very responsive, Tiffany helped me out with all my questions, and helped me set everything up that I was concerned about.
Click bait with free trial. But when downloading the app there is no free trial offered!
Hi, It's Lydia here - Customer Success Lead from AOV.ai Post Purchase Upsell app. First of all, thank you so much for sharing your honest and valuable feedback with us. We truly appreciate the time you took to let us know your experience. We also want to sincerely apologize for the confusion regarding the billing issue you mentioned. Please allow me to clarify how our pricing works: - Our app charges on a 30-day billing cycle. - If your store reaches more than 100 orders during that cycle, the charge will be based on the applicable pricing tier. - If your store does not reach 100 orders, the app remains free to use. I completely understand how this might feel unclear when you are still testing the app. To ease this, we have a refund policy in place: if you decide to uninstall within the first 30 days because the app doesn’t meet your expectations, you are eligible for a refund. Once again, we’re truly sorry for any inconvenience caused. As a gesture of goodwill, I’d love to grant you access to our Pro features for further testing, so you can fully experience the app before deciding whether to move forward with a paid plan. Additionally, I’d be happy to offer 1-on-1 personalized support to make sure everything is set up exactly as you’d like, helping you get the most out of the app without hassle. We really hope you’ll give us a second chance to support you better. Looking forward to hearing from you soon. Warm regards, Lydia
I needed support to set up my upsell offer, so I reached out to the support team and Macy was extremely helpful and quick to respond. The app also offers plenty of features to help increase AOV. Thank you AOV.ai and thank you Macy !
Love how easy it is to setup but I had something not work - Susan from support was exceptional in solving my issue and recommending ways around it. Brilliant. Thankyou
This app is amazing, and it's completely FREE. The service is 24/7 support included. Susan is completely great; she and the others will go out of their way to support you when you need it. Thank you, everyone.
I have just set this up but the functionality is amazing the customer support is out of this world. The girls rock! Special thanks to Macy and Dana. The templates are well designed and can be customized and the flows are very easily setup. It was my first time creating upsells i wrapped my head a bit around it but managed to create a few awesome flows. Recommend to everyone!
The best customer service and the App is producing results, will recommend
10/10. The fact that this app is free doesn't make sense. The app itself works very well, and their support is very responsive, Macy helped me very quickly and very good!. Give it a try!
Great app, amazing value for the price (free) with everything you need to craft good post purchase offers and got great help from Dana with setting it up
i really love this app, and great support!
Very helpful customer service, they help on every steps and are very responsive. I can't believe this app is free! Can't wait to see the results of it
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