AOV.ai Post Purchase Upsell
Increase AOV with 1-Click Upsell & Thank you page offers
Rating
4.9
feedback
132
chart
#468
All reviews
Review RSS Feed
Oct. 6, 2025
this app is so amazing that i can add different upsell for several page, including thank you page, order status page and so on, i think it will help my business. Also when i install, i have some problems, the staff - Tiffany is very patient and helpful to help me to deal with my problems, and then she is very efficient and effective, and professional, so as a business owner, i recommend this app, and then appreciate Tiffany very much!
Sept. 29, 2025
Susan was wonderful and helpful in setting up my offers. She was a good communicator and understood my questions perfectly. Yay, Susan!
Sept. 26, 2025
Bad app. Charges you for your generated orders, but does not provide any. 25$ wasted. I did 2k orders but PPUS gave me 0 and you still charged me. shame
Hi, Thank you so much for sharing your honest experience regarding our app’s pricing policy. First of all, please accept our sincere apologies for any confusion this may have caused. We do display the app pricing on the onboarding screen, but it’s possible that this information was missed. To support merchants in testing the app before committing to the charge, we also offer a full refund within the first 30 days of use. I noticed you haven’t reached out to us about this before. We truly hope you can kindly understand our pricing policy. Transparency and fairness are always our priorities. We’ve also contacted you via email to gather more feedback and to proceed with the refund for this billing cycle. Once again, we’re very sorry for the inconvenience, and we look forward to hearing back from you. Thank you! Best regards, Lydia - Customer Success Lead
Sept. 25, 2025
I had an amazing experience with the support team! Dana was super helpful and guided me step by step in setting up the upsell app. Everything works perfectly now thanks to her clear instructions.
Sept. 24, 2025
Excellent App, easy to use. Team is very responsive and was able to complete custom requirements for our specific shopify store in 5 days! Highly recommend working with this team and app.
Sept. 22, 2025
I’d like to thank the support team for their quick and professional help especially Tiffany who was very responsive and supportive. As for the app, I’m still in the testing phase, but I’m already excited about the features it offers and looking forward to using it more in my store.
Sept. 17, 2025
Great app! Have some troubles installing, but Kyle helped so much! Amazing customer support!
Sept. 13, 2025
Excellent app, excellent customer service especially for app setup. Annie helped make sure I was setup correctly and everything was in place. My AOV has increased and I look forward to getting an even better AOV due to this app. I absolutely love using this app!
Sept. 3, 2025
This app has been very positive so far, we've used it almost 2 months, and we do see extra items being added. I can't give a percentage, but it's happens probably every day or every other day. The customer service has been good and always on it. The only complaint I would have is that there are several things that you have to request to be turned on, or to be extended. Which honestly, happens very quickly, within minutes usually. With that said, why not make these default instead of having to request, it adds speedbumps where they aren't necessary, and frustration on the users side of having to add an extra step.. Support has been great though!
Aug. 23, 2025
Love the app and the support from them. Very professional and fast! Susan was very nice to me and helped me set everything up.
Aug. 22, 2025
A great App, that does exactly what we need. Even better than that is the exceptional support. We had a small issue that needed the App Developers to make a change, and Tiffany from support was immediately available and was able to collaborate with us to identify and fix the issue. Thank you again!
Aug. 21, 2025
I almost deleted the app (got a quick tempter lol) but the Tiffany from support resolved my issue in less than a minute, great work :)
Aug. 18, 2025
App works extremely well. Super easy to use. Customer support also is very responsive, Tiffany helped me out with all my questions, and helped me set everything up that I was concerned about.
Aug. 16, 2025
Click bait with free trial. But when downloading the app there is no free trial offered!
Hi, It's Lydia here - Customer Success Lead from AOV.ai Post Purchase Upsell app. First of all, thank you so much for sharing your honest and valuable feedback with us. We truly appreciate the time you took to let us know your experience. We also want to sincerely apologize for the confusion regarding the billing issue you mentioned. Please allow me to clarify how our pricing works: - Our app charges on a 30-day billing cycle. - If your store reaches more than 100 orders during that cycle, the charge will be based on the applicable pricing tier. - If your store does not reach 100 orders, the app remains free to use. I completely understand how this might feel unclear when you are still testing the app. To ease this, we have a refund policy in place: if you decide to uninstall within the first 30 days because the app doesn’t meet your expectations, you are eligible for a refund. Once again, we’re truly sorry for any inconvenience caused. As a gesture of goodwill, I’d love to grant you access to our Pro features for further testing, so you can fully experience the app before deciding whether to move forward with a paid plan. Additionally, I’d be happy to offer 1-on-1 personalized support to make sure everything is set up exactly as you’d like, helping you get the most out of the app without hassle. We really hope you’ll give us a second chance to support you better. Looking forward to hearing from you soon. Warm regards, Lydia