Apliiq ‑ Print On Demand
Create screen print quality clothing on demand with no minimum
Rating
4.8
feedback
523
chart
#1,074
All reviews
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Dec. 22, 2022
Kim was so helpful today, so far my experience with them has been positive and I reached to many clothing companies, especially in my country and Apliiq has been the most positive.
Dec. 20, 2022
I've used various print on demand providers over the years and this company is now at the bottom of my list. Actually, they are no longer on my list as the quality of their print work on sweatshirts is so low that I will never use them again. I sell my art designs on Gildan sweatshirts every year for the holidays and this year I decided to go with Apliiq because of their excellent reviews and I wanted to automate this portion of my business. Unfortunately, their print on demand quality, especially on RED GILDAN SWEATSHIRTS, is far from excellent... more subpar and below average. Anything printed white appeared as pink. So my Santa Claus's beard was pink... a pink beard on Santa?! Oh... he had pink eyes too. One person comment how my Santa looked high... that was NOT the look I was going for. I brought this concern to customer service and they pretty much told me that's just the way DTG is, even though I insisted that my other DTG vendors were able to print white on red without issue. That was the moment I should have left but I didn't and decided to give them a chance. So I kept them as my supplier and processed over 300 orders with them between October through mid December 2022. Now I'm dealing with customer complaints daily in my inbox and on social media. Every single last complaint was about the print quality. I understand that some of the fabric will bleed through the ink but the amount of bleed through from their printing process was terrible. I offered red, green, black and dark gray sweatshirts and the print quality on all of them were extremely poor but was most noticeable on the red ones. Some of my customers have now requested refunds just from looking at the shirt right out of the package while others have requested refunds due to the art fading away after one wash. I even had one customer who bought a shirt from me 5 years ago and from this year share photos of how the shirt from this year has faded. The 5 year old shirt looks like it was the one just bought. In addition to the terrible print quality, they ran out of stock on the blanks I needed the most and didn't alert me until well after that fact. This caused me to scramble to find a replacement vendor AND to cancel orders. All in all, I had 22 order cancellations due to them being out of stock. Other issues were present but were most likely due to the rush of the season. Still, having customers request refunds and shame me on social media all because of Apliiq's poor print quality has put a stain on my business. My customers don't know who Apliiq is so I'm the one dealing with the fallout. Lastly, their online portal is outdated and does not do a good job of keeping track of the nuances with each order. If you're only using Apliiq to print your t-shirts you may fair better than me. However, if you're using them to print on sweatshirts for your apparel business... RUN!!! Shout out to their customer service rep KIM who was the most helpful even though I was not happy with all of the headaches. The one star is for her.
Hey Daveia- The Apliiq crew is terribly sorry and surprised to read your review. Apliiq exists to create top quality apparel products and our approach is to always partner up to ensure our selling partners achieve the quality they need for their brand and their customers. Of course, this requires understanding on both sides of the partnership. I understand you spoke to our customer service team. It's unfortunate that that you didn't take us up on the offer to remake or refund the 7 complaints you received out of the nearly 500 products sent to your customers. While the 1.5% error rate is more than double our standard defect rate, there are so many things we could have done to avoid the situation all together. A few things to consider; - You brought up the print quality concern early on before many of your sales came in, the Apliiq team provided you recommendations to improve the print quality, which you didn't do and instead continued to sell hundreds more products. - Use higher quality base garments to create better printing results. You selected the cheapest hoodie Apliiq offers, you can and should reduce customer complaints by investing in higher quality blank garments. - Areas of your file that are white, did in fact print white. Update your artwork files to be white if you want the whitest possible print. You have a ton of control in your print file and small tweaks can make big impacts. - Use real images of your products, instead of computer generated mock ups which don't accurately reflect the product you are selling. Not only will real images convert better, they set appropriate expectations for your customers. Hopefully we can partner up to get the situation fully resolved for your brand. Talk soon, -Apliiq Team
March 2, 2023
I had a great experience with several employees, especially Peter and Kim. Very helpful. I would definitely commend Apliiq to customers who are looking for the best print on demand service
Thank you for your review!
Dec. 15, 2022
The product quality is terrible, especially for the price, I ordered 2 hoodies, which ended up being $107, the hoodies took 2 weeks just to ship, and the digital print quality is awful. It looks like it's been worn for a year, it's all faded and cracked, the colors look off and I haven't even washed them yet. Thankfully no one has bought anything from my store yet since I'm just starting out. I tried contacting them twice about why my order was taking so long since it was a very small order and I never got a response back. The tag on the hoodie is faded too and part of my logo is missing. Their website is really bad as well, the design feature is not intuitive at all and very basic. Did I mention their pricing? One hoodie costs 47 just to print (back, front, and sleeves) and the print is all cracked and faded, the hoodie came in the bag with hair and lint on the hoodie. Definitely would not recommend it. I was really optimistic considering all that they had to offer, but Apliiq is not worth it. Wasted my money and time.
Hey thanks for leaving a review & sorry to hear about your order. Please book a call to discuss your order, there are so many ways to troubleshoot and improve results for products: https://www.apliiq.com/site/book-a-call Read the other reviews below about how the Apliiq team will help you get started!!! You need to invest a little bit more of your time and energy to understand approaches that will work for print on demand. I definitely also recommend a new partner introduction meeting, as your partner, our preference is to connect with each selling partner to plan, answer questions, and avoid misconceptions. We are working to make this more obvious when the app is installed in your store. For example, a few things we noticed; 1) Regarding timing; 11/28 was cyber Monday the single largest day of eCommerce sales of the year. While we want to make and ship orders as quick as possible. You couldn't have picked a busier day to place a sample order. Try to have your collection solidified far before peak sales time, so everything is locked and loaded. You don't want to get started at the peak. Those turn times are not representative of what you can expect the other 50 weeks of the year. 2) All new product orders are reviewed by a human prior to printing, so sample orders do take longer by design. Quality over speed is intentional in sampling. 3) You missed the point of the entire Apliiq platform. We would never recommend a design like the ones in your order. Apliiq specializes in branding and relabeling products. Generally, we don't recommend adding 4 prints to a product as it will cut into your margins and you will end up with a ridiculous cost of goods sold. That is simply not a good print on demand product design. There are many other ways to brings products to life that will create super high quality products at a fraction of the cost to your brand (so you can make money). 4) As our help files state, the private label tag should be your brand logo, and not include tiny text. There is no need to put your brand name & logo in a tiny 1" x 1" space. Brand logo only is the move! 👍 Again, these are all good lessons to learn and we are here to help, just give us the chance... Don't give up, dig in. Talk soon, -The Apliiq Squad
Dec. 14, 2022
Kimberly is amazing and helpful. As I navigate through setting up my store she is there guiding and redirecting me and just all-around wonderful!!!!
Yayyy! Apliiq loves having Kimberly on the team, so glad you had the chance to connect with her. It's more than an app, it's a lifestyle!! Remember the Apliiq team is always available for strategy, advice, or a laugh. Don't hesitate to book a quick call with our squad: https://www.apliiq.com/site/book-a-call Talk soon!
Dec. 2, 2022
Kim and Elena are the best! Super helpful & so responsive helping with anything we need via calls & chat. Products are awesome, custom branding options fantastic. Would recommend!
Kim & Elena are the BEST, so glad you had an opportunity to connect with them. Also thank you for leaving a review. Apliiq's entire customer service team is here to help your brand create and deliver premium apparel products. It's so much more than just a "shopify app" it's a team of people committed to helping your brand get off the ground.
Nov. 22, 2022
great customer service & they offer the best color selection of all the drop shipping I've seen!! definitely would recommend.
Thank you for your review. Apliiq has spent a bunch of time an energy curating the best selection of apparel products on demand for your brand. The entire "print on demand" space can be so much more than a t shirt and coffee mug!!! Happy to share the vision and the journey with great stores like yours. ♥ -The Apliiq Team
Nov. 17, 2022
Great products, fast and friendly customer service. I had a few issues with designing custom products and the team helped me out with pricing, shipping and technical issues.
So glad you reached out to the Apliiq team to resolve your questions. We are always standing by and ready to help!
Nov. 4, 2022
Been using apliiq as my primary provider of embroidered goods for months now and I love how easy it is to use!! they also provide great customer service and shoutout to kim from CS she's a real rockstar!!
Thank you so much for leaving the review. Love the embroidery & re-label hoodie design. Super congrats on all the holiday sales!
Nov. 2, 2022
I used this app to seamlessly get my branded clothing to customers worldwide through my Shopify page. Customer support is very good. They helped me with a last minute address change before shipping the order.
Hi KMT, Thanks for leaving a quick review. Look forward to working with you to grow your brand! Best, -The Apliiq Fam
Oct. 7, 2022
Both I, and my customers have enjoyed this service. Staff who has assisted are friendly, patient, and efficient all at once.
Hi Empowered Seeds, We just love to help Shopify store owners make high quality apparel on demand. Hopefully that continues to shine through in the service our team members support. Best, -The Apliiq Fam
Feb. 9, 2023
The app is easy to use and equipped with the right tools. The team has also always been responsive and of great help, its always a live person which I appreciate greatly. I am for the most part satisfied with all the products I receive. Their fabric and color options are outstanding.
Sept. 30, 2022
amazing customer service, so helpful!! I had a problem with my order and Pete was so nice to talk to, he quickly solved my problem!! super super great customer service
Hi Alayla, When you are with us your family! Always happy to help. Best, -Ian
Sept. 28, 2022
Must have if you are starting a clothing brand. Streamlined application with great customer service.
Aug. 31, 2022
This app is very intuitive to use. The people that make it work are very user friendly and are eager to help make things easier. I would recommend this app to anyone looking to establish a clothing brand. I couldn’t ask for a better team.
Aug. 30, 2022
Apliiq is great for their customer service and for the level of customization that they allow. It really makes our garments looks and feel like proprietary products!
Aug. 26, 2022
Apliiq's customer service is top notch and the quality of their prints is outstanding! Row One Brand is really pleased with Apliiq.
Aug. 25, 2022
Anytime I work with Kim over at Apliiq, the service is a 10 star! She is always super helpful. The company as a whole is pretty epic too. With their branding options and everything it makes it far above the "promo" products that other dropshippers offer. Also they are on fire lately with getting packages out the door, we have a pretty demanding order set so far and they keep up really well for the most part. Definitely recommend them!
Aug. 24, 2022
silly prices, terrible interface cool concepts and creative print options but for the prices .....not a fan sorry
Hey Goat Industries! Apologies for getting off on the wrong foot, but I noticed you never reached out to customer service or placed an order... it doesn't seem like you gave this app a fair shot. (just our $0.02 🤦♂️) Also, I'm nearly certain you aren't looking at the dropship pricing. Don't hesitate to reach out in the future with any questions. P.S. -We are also an American company, as opposed to a European company (Printful, Printify, & Gelato), so you can definitely connect with a person right here in the U.S.A. if that's important to you! 😉
Aug. 24, 2022
Apliiq has been a game changer for our business! Customer support is unmatched (and this is coming from someone who's tried every POD out there). They personalize the experience to each client and are willing to help your business grow by coming up with creative solutions and bending over backwards to help!! Truly impressed so far and looking forward to growing my business with Apliiq!!
Thank you so much for taking the time to leave a review. We love to connect with our brand partners to solve problems, come up with creative solutions, tweak designs, etc. Never hesitate to reach out, we are here to help! 👊👍