Apliiq ‑ Print On Demand
Create screen print quality clothing on demand with no minimum
Rating
4.9
feedback
252
chart
#1,751
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Dec. 20, 2022
I've used various print on demand providers over the years and this company is now at the bottom of my list. Actually, they are no longer on my list as the quality of their print work on sweatshirts is so low that I will never use them again. I sell my art designs on Gildan sweatshirts every year for the holidays and this year I decided to go with Apliiq because of their excellent reviews and I wanted to automate this portion of my business. Unfortunately, their print on demand quality, especially on RED GILDAN SWEATSHIRTS, is far from excellent... more subpar and below average. Anything printed white appeared as pink. So my Santa Claus's beard was pink... a pink beard on Santa?! Oh... he had pink eyes too. One person comment how my Santa looked high... that was NOT the look I was going for. I brought this concern to customer service and they pretty much told me that's just the way DTG is, even though I insisted that my other DTG vendors were able to print white on red without issue. That was the moment I should have left but I didn't and decided to give them a chance. So I kept them as my supplier and processed over 300 orders with them between October through mid December 2022. Now I'm dealing with customer complaints daily in my inbox and on social media. Every single last complaint was about the print quality. I understand that some of the fabric will bleed through the ink but the amount of bleed through from their printing process was terrible. I offered red, green, black and dark gray sweatshirts and the print quality on all of them were extremely poor but was most noticeable on the red ones. Some of my customers have now requested refunds just from looking at the shirt right out of the package while others have requested refunds due to the art fading away after one wash. I even had one customer who bought a shirt from me 5 years ago and from this year share photos of how the shirt from this year has faded. The 5 year old shirt looks like it was the one just bought. In addition to the terrible print quality, they ran out of stock on the blanks I needed the most and didn't alert me until well after that fact. This caused me to scramble to find a replacement vendor AND to cancel orders. All in all, I had 22 order cancellations due to them being out of stock. Other issues were present but were most likely due to the rush of the season. Still, having customers request refunds and shame me on social media all because of Apliiq's poor print quality has put a stain on my business. My customers don't know who Apliiq is so I'm the one dealing with the fallout. Lastly, their online portal is outdated and does not do a good job of keeping track of the nuances with each order. If you're only using Apliiq to print your t-shirts you may fair better than me. However, if you're using them to print on sweatshirts for your apparel business... RUN!!! Shout out to their customer service rep KIM who was the most helpful even though I was not happy with all of the headaches. The one star is for her.
Hey Daveia- The Apliiq crew is terribly sorry and surprised to read your review. Apliiq exists to create top quality apparel products and our approach is to always partner up to ensure our selling partners achieve the quality they need for their brand and their customers. Of course, this requires understanding on both sides of the partnership. I understand you spoke to our customer service team. It's unfortunate that that you didn't take us up on the offer to remake or refund the 7 complaints you received out of the nearly 500 products sent to your customers. While the 1.5% error rate is more than double our standard defect rate, there are so many things we could have done to avoid the situation all together. A few things to consider; - You brought up the print quality concern early on before many of your sales came in, the Apliiq team provided you recommendations to improve the print quality, which you didn't do and instead continued to sell hundreds more products. - Use higher quality base garments to create better printing results. You selected the cheapest hoodie Apliiq offers, you can and should reduce customer complaints by investing in higher quality blank garments. - Areas of your file that are white, did in fact print white. Update your artwork files to be white if you want the whitest possible print. You have a ton of control in your print file and small tweaks can make big impacts. - Use real images of your products, instead of computer generated mock ups which don't accurately reflect the product you are selling. Not only will real images convert better, they set appropriate expectations for your customers. Hopefully we can partner up to get the situation fully resolved for your brand. Talk soon, -Apliiq Team
Dec. 2, 2022
Kim and Elena are the best! Super helpful & so responsive helping with anything we need via calls & chat. Products are awesome, custom branding options fantastic. Would recommend!
Kim & Elena are the BEST, so glad you had an opportunity to connect with them. Also thank you for leaving a review. Apliiq's entire customer service team is here to help your brand create and deliver premium apparel products. It's so much more than just a "shopify app" it's a team of people committed to helping your brand get off the ground.
Nov. 22, 2022
great customer service & they offer the best color selection of all the drop shipping I've seen!! definitely would recommend.
Thank you for your review. Apliiq has spent a bunch of time an energy curating the best selection of apparel products on demand for your brand. The entire "print on demand" space can be so much more than a t shirt and coffee mug!!! Happy to share the vision and the journey with great stores like yours. ♥ -The Apliiq Team
Nov. 17, 2022
Great products, fast and friendly customer service. I had a few issues with designing custom products and the team helped me out with pricing, shipping and technical issues.
So glad you reached out to the Apliiq team to resolve your questions. We are always standing by and ready to help!
Nov. 4, 2022
Been using apliiq as my primary provider of embroidered goods for months now and I love how easy it is to use!! they also provide great customer service and shoutout to kim from CS she's a real rockstar!!
Thank you so much for leaving the review. Love the embroidery & re-label hoodie design. Super congrats on all the holiday sales!
Aug. 30, 2022
Apliiq is great for their customer service and for the level of customization that they allow. It really makes our garments looks and feel like proprietary products!
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Aug. 26, 2022
Apliiq's customer service is top notch and the quality of their prints is outstanding! Row One Brand is really pleased with Apliiq.
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Aug. 25, 2022
Anytime I work with Kim over at Apliiq, the service is a 10 star! She is always super helpful. The company as a whole is pretty epic too. With their branding options and everything it makes it far above the "promo" products that other dropshippers offer. Also they are on fire lately with getting packages out the door, we have a pretty demanding order set so far and they keep up really well for the most part. Definitely recommend them!
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Aug. 24, 2022
Apliiq has been a game changer for our business! Customer support is unmatched (and this is coming from someone who's tried every POD out there). They personalize the experience to each client and are willing to help your business grow by coming up with creative solutions and bending over backwards to help!! Truly impressed so far and looking forward to growing my business with Apliiq!!
Thank you so much for taking the time to leave a review. We love to connect with our brand partners to solve problems, come up with creative solutions, tweak designs, etc. Never hesitate to reach out, we are here to help! 👊👍
July 20, 2022
Absolutely love Apliiq. Such an incredible partner for my business and they've helped take it to the next level. The customer service is the best I've ever had in a POD partner. We love them!
Thank you so much for sharing your experience. 🙏
May 12, 2022
Amazing print quality!! The private labeling options makes it pro. The company is also US based which is a huge plus, especially if you need to contact customer service. They have an easy live chat system and are super friendly. Overall, the best DTG.
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May 4, 2022
Overall I have been very impressed with the product, fulfillment, and customer support provided by Apliiq. I have noticed some supply chain issues with popular items being out of stock, but in those instances the customer support staff have been pretty good about finding workarounds and dealing with other issues. Support team is courteous, prompt and willing to do what it takes to fix issues as they arise (Kim in particular is a rock star :) ). Happy with the decision to use Apliiq.
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March 25, 2022
This is an absolute 5 star app. I’ve been using Apliiq for a few months. Very little problems and awesome customer support! I high suggest using this app to drop ship clothing onto your Shopify.
Hey Crow Boy- Super love your fun designs. We are proud to support your online store. Looking forward to many sales to come, -Your Apliiq Crew
Feb. 25, 2022
I experienced excellent customer service with fast response time. Pete Lamb was very willing to work through my issue, lay out my options and resolve it quickly. The interaction turned what I thought could be a stressful situation into a very smooth solution.
Hey Local615! We pride ourselves on our US based customer service team. All of our team members love helping our partners turn their creative energies into amazing products. Best, -Apliiq Squad
Feb. 15, 2022
I use Apliiq for drop shipping apparel and they have exceeded my expectations. The clothing brands are of good quality; good selection and quick turnaround. Their embroidery is top notch!! The branding options is a great touch. Not all has been perfect; I’ve had to contact support several times, but let me tell you they are FAST to respond and resolve issues. I’m rocking with Apliiq in 2022
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March 23, 2023
I've been using Apliiq's services for a few months now, and they've been very helpful with their printing services. They've been very responsive when it comes to figuring out an issue and have gone above to help with what they can. Kimmy in particular was very helpful with their customer service. Hope to keep on trying and improving alongside an American company
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Feb. 10, 2022
Absolutely amazing experience! love working with Apliiq. Their customer service is amazing. Anyone looking to design there own streetwear brand should definitely look into them!
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Feb. 1, 2022
Last spring I found Apliiq because I was searching for someone who would dropship comfort colors and other premium garments. They were (and probably still are) the only ones! Utilizing Apliiq completely elevated both of my businesses. It's one thing to have the top garments, but they really win my heart with their customer service. Erin goes above and beyond for us DAILY. Whether I have questions, need to make adjustments to orders, etc. she is always so helpful! She was even able to add various variants of garments I had seen elsewhere into the Apliiq catalog so that we could use them in our shop.
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Jan. 25, 2022
Once I realized how to maximize my earning potential I was ready to rock an roll. Thank the lord up above for Apliiq and there great customer service (Thank you Kim) you guys responded quickly an make it easy to get touch with via chat this company has changed my life making my career path clear and achievable. With Apliiq I’ll never work another day in my life an shout to the artists for that make your art work an vision for your products exactly how u want!!!
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Dec. 23, 2021
This is one of the best print to order apps with one of the fastest customer service personnel. Love working with Apliiq!
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