Appstle Loyalty Program Reward

Excellent and exceptionally helpful support! Maya was very patient and helped me with several individual adjustments to the loyalty widget, including its mobile design and visibility. She also followed up carefully on the points display issue until everything worked correctly. Thank you very much for the outstanding support!

I've used a lot of Shopify apps over the years, so I try not to leave reviews that simply say “Great app, great support”. These guys deserve a bit more detail. From the moment I installed the app, the onboarding support was right there. No feeling that I needed to upgrade, pay extra or jump through hoops to get help. It was simply available. Ours wasn't a particularly small migration either. We needed to migrate and sync 100,000+ customer profiles from our previous loyalty system, configure new earning and redemption rules, and make sure the rewards and balances all lined up correctly. The support throughout was exceptional. Someone was seemingly always available. If one member of the team needed to step away, somebody else picked things up incredibly quickly. I never had that horrible experience of explaining everything again from scratch or wondering whether I'd disappeared into a support queue. What impressed me most, though, was that they didn't just do what I'd asked. While helping with the implementation, the team spotted other things on our site that they felt could improve how the app worked and the overall customer experience. They asked if I'd like them to make the improvements. I said yes, and they got on with it. That's support done properly. We've now gone live, everything is working, and I genuinely can't thank the team enough. This is also one of several Appstle products we're now moving across to, and experiences like this make that decision considerably easier. Great team. Great product. Exceptional service. Very easy five stars.

To have a dedicated team devoted to making sure that my store is successful and accomplishing the goals of increasing average order value is priceless. Yatz is AMAZING! Yatz asked questions that I didn't know I needed answered. To have REAL people and not just AI makes me feel comfortable building a long relationship.

Such a great app for a loyalty program and even better customer service - they have been so helpful in setting everything up and migrating over from another loyalty program we weren't happy with!

Amazing customer service, so quick to help! Love this team and app

The Cs team (merchant success engineers team) were very helpful, really appreciate!

quick and helpfull support

This app has more customizable options than other loyalty program apps that I have tested, even on the free version, and the human support engineers are genuinely quick and helpful. I appreciate reaching a knowledgeable human quickly and not talking to AI.

Very helpful humans to support setup.

Appstle Loyalty is very flexible and easy to customize. I was able to set up a referral program that fits my store’s needs, including custom rewards, minimum purchase conditions, and eligible products. The support team was also excellent. Maya responded very quickly, was kind and professional, and went out of her way to help me with the branding on my dedicated loyalty page. I’m very happy with both the app and the support. Highly recommended!

So far, the app has everything we were looking for, and it offers an incredible number of features. As for the support, they are able to respond to requests within a minute even late at night if needed, which is really great!

Taylor was fantastic and able to help me to fix a few issues when setting up the app. He went above and beyond to help. Thank you so much.

Support from Yatz was amazing! So much setup for a brand new business but they made the loyalty program set up so much easier.

Always the best!

Responsive and helpful!

The custome support is the best for a Shopify app. They take all the guess work out of what can be complex things. Excellent

We run Rewards (and Subs) on Appstle for our dog treat brand. Setting up earn rules and redemption tiers was straightforward, and the dedicated rewards page picks up our theme colors instead of looking like a widget bolted onto the site. What sold me was the support. I asked whether the loyalty page could live inside Shopify's new customer accounts, next to our subscription portal. Taylor answered in about two minutes, offered to do it for me, then recorded a walkthrough video so I could do it myself and know how the next time. Most apps would have just done it quietly and left me dependent on them.