Appstle Loyalty Program Reward
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Not all that impressed with it.
I used Appstle for six months. Customer service was responsive and helpful. The app wasn't too crippled in its price tiers. Uptime was 100% as far as I could tell. I was pretty happy. But adding 800 lines of code to every page on my website did not make me happy. This was without even running the widget. This little app made up 30% of the code on every page. That's not great for seo. It is excessive and clumsy. It also added a backlink on pages without my permission. I asked if I could remove any code and was told that it was 'essential'. What are 800 lines of code essential for if I'm not running the widget? All the loyalty calculation happens at checkout. It's a cautionary tale and I should have checked this at installing. Still, Appstle has a responsibility to be lightweight and to not take advantage of the domain authority of their hosts. Now that Flow can use javascript to make graphql call I can build my own internal points system.
Dear Merchant, I'm Ria, the co-founder of Appstle. I apologize for the inconvenience you experienced with our Loyalty application. We've recently made significant optimizations to our widget. It now loads only when clicked, ensuring minimal impact on your site's performance. In fact, we've tested the new code with Google Lighthouse, and it doesn't affect your website's score at all. We would greatly appreciate it if you could give it another try. Please reach out to me at [email protected], and we will have a Senior engineer help you hands on with the setup.
Honestly I can't recommend this app as it stands, not if you have other options. I am using appstle subscriptions app (would recommend, very good) and this is the only loyalty app that applies points for subscription orders (we don't want to use Recharge anymore). I believe it will meet our needs in the end, but the setup is such a hassle; everything has to be done individually, you can't apply universal branding/logo/images across all the different customer email templates, widgets, etc. And the wording on the template content is often strange or incorrect - so again you have to update everything individually (you'd probably want to update to brand style anyway, but if you wanted to get up and running quickly you can't rely on the original template content as a starting point). I did a trial with Smile before realising the subscription orders couldn't be awarded points and the setup is 100 times easier. You get a quick reply from the help desk so that helps. Overall I think it's a new app and they haven't really set it all up well enough yet. Hopefully anyone choosing it in future will have an easier run!
Hello, This is Ria, the co-founder of Appstle. I am sorry that you had a less-than-stellar experience with our Loyalty app. I have reviewed your past conversations with our support team. I want to assure you that we keep improving our app continuously and many times in real-time, based on merchant feedback. We have already added Universal Settings, although it does not yet support all the fields. We are working on adding support for more fields, and you will see them available in the next few weeks. We will also be releasing a newer email template version very soon. I can schedule your call with our Merchant Success Head, who will ensure your Loyalty app is perfectly set up per your requirements. Please email us at [email protected] to schedule a call. Even though Appstle Loyalty is relatively new, it’s more tunable than many other apps in this category :) And thank you for your long time trust on Appstle Subscriptions!
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