Appstle Loyalty Program Reward

Support is literally the ONLY reason I'm still with them. If support didnt exist I would have already left. The ease of use, onboarding, and explanations are pretty bad and could be a lot clearer & intuitive in the app, but support is willing to help and make sure you get what you need. They are willing to hop on calls and have hopped on two with me, helping to clear up the confusion and get me taken care of. All in all, the app logic works, the user interface is terrible and the customization they provide so you can match your theme store is extremely lacking. You have to custom code everything which is not what I wanted to have to do. Looking for alternatives asap.

Not all that impressed with it.

I used Appstle for six months. Customer service was responsive and helpful. The app wasn't too crippled in its price tiers. Uptime was 100% as far as I could tell. I was pretty happy. But adding 800 lines of code to every page on my website did not make me happy. This was without even running the widget. This little app made up 30% of the code on every page. That's not great for seo. It is excessive and clumsy. It also added a backlink on pages without my permission. I asked if I could remove any code and was told that it was 'essential'. What are 800 lines of code essential for if I'm not running the widget? All the loyalty calculation happens at checkout. It's a cautionary tale and I should have checked this at installing. Still, Appstle has a responsibility to be lightweight and to not take advantage of the domain authority of their hosts. Now that Flow can use javascript to make graphql call I can build my own internal points system.

Honestly I can't recommend this app as it stands, not if you have other options. I am using appstle subscriptions app (would recommend, very good) and this is the only loyalty app that applies points for subscription orders (we don't want to use Recharge anymore). I believe it will meet our needs in the end, but the setup is such a hassle; everything has to be done individually, you can't apply universal branding/logo/images across all the different customer email templates, widgets, etc. And the wording on the template content is often strange or incorrect - so again you have to update everything individually (you'd probably want to update to brand style anyway, but if you wanted to get up and running quickly you can't rely on the original template content as a starting point). I did a trial with Smile before realising the subscription orders couldn't be awarded points and the setup is 100 times easier. You get a quick reply from the help desk so that helps. Overall I think it's a new app and they haven't really set it all up well enough yet. Hopefully anyone choosing it in future will have an easier run!