Appstle Loyalty Reward Program
Appstle Loyalty & Rewards | Boost Engagement & Revenue 24/7
Rating
4.9
feedback
732
chart
#505
All reviews
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Nov. 12, 2025
11/12/25 It has been an extremely long two days. There are a ton of steps with integrating this app and choosing the options of points or store credit is one of the biggest decisions you'll make in your life! lol All the wording and app features seem to be geared towards providing points...of course I chose store credit. The store credit option seems to have several issues. Currently 1)It's not working on my POS and 2)Store credit option does not work with all payment methods (amazon & paypal). Customer Service is taking quite a long time to respond, each time and than they just ghost you and will pick up the conversation at 1am est. I have asked multiple times if it's possible to book time with an individual to go through and finish the set up. With several issues and an overwhelming amount of options during set up no one seems to understand that I need this to work properly before allowing customers to attempt to use. Very disappointed, at this current moment i've been waiting 40 minutes for a response from someone who was supposed to be helping. 11/10/25 -Just setting up but the customer service has been great!
Thank you for the great review! Reviews like yours motivate us to work hard and continuously improve.
Aug. 25, 2025
Fast support but always problems with this app! The button is not working always "an unexpected error". Support fixed this more than 10 times but it comes back again all the time
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.
June 18, 2025
Support / Devs can't solve bad styling issues in their words due to our custom CSS in our standard theme and want us to remove our CSS that makes our site look fantastic due to their app using the same ID's needless to say we are not impressed with Appstle. We should not have to change our industry leading site to fit their app. It should be the other way around. They have 14 days to change their mind and find a solution on their side or we will delete their app and look for a competent app provider. They have been paid over $500 so far, this is not how to treat paying customers!
Thank you for the great review! We're glad to hear that everything is working well for you. Reviews like yours motivate us to work hard and continuously improve.
May 13, 2024
The widget was very glitchy and didn't work well. So I had to download it. Thei rsupport seemed responsive, but a glitchy app is a no go for me.
Dear Merchant, We apologize you had a less than stellar experience with our app. That’s not what we strive for at Appstle. The Merchant Success Engineer on your ticket was new to the product, and hence couldn’t gudie you properly. We were wondering if you could give us another chance - I have emailed you the details. We truly believe you would like our product and we will ensure that your migration is stress free. We have migrated multitude of merchants from other apps. We sincerely apologize for the one off low experience you had. Please reach out me directly at [email protected] if you have any questions.
Jan. 24, 2024
At first look, I was excited about this app. Unfortunately, there have been issues. First, the migration of our loyalty list did not work and they told me I didn't do it. (I did, it said it was in progress and that it would take time, but it never happened). Then they said they would do it for me so I sent them the list. It took them days to get around to it, while I had to tell customers their points were temporarily unavailable. When they finally did get it done, they applied the total earned points over all time as the available points, exposing our company to significant potential losses. They said they're going to fix it, but I'm helpless unless I choose to just abandon this app, which I'm about an hour away from doing unless they get this fixed. As of my experience so far, I would caution anyone considering this app. I may change my opinion over time and if they get this resolved right away, but this could cost our company significantly.
Dear Merchant, This is Ria, the co-founder of Appstle. We understand the importance of a smooth migration and always strive to provide our merchants with the same. I sincerely apologize for the less than stellar experience you had during migration, and for the inconvenience you encountered. Rest assured, our team has rectified all the issues you had encountered. I hope your post migration journey is going well with Appstle, and wish you success and growth in your loyalty journey. If there is anything further we can do to assist you, please do not hesitate to reach out to us. We are available 24x7x365, and will do our best to go over and beyond to support you.
Nov. 13, 2023
Do not trust this company - i initially signed up for the trial, changed back to the free version over a week before the trial ended, but it still shows up as an ongoing subscription in my shopify billing. They confirmed I was on the free version and will not be charged after i queried this, but i am being charged. now they are saying I need to downgrade to the free version but my app already shows that the free plan is activated. Terrible support, obviously they have bad technical frameworks, wouldn't trust them.
Using app
About 1 month
Total reviews
3
Average rating
3.7
Dear Merchant, This is Ria, the co-founder of Appstle. We apologize for the inconvenience caused. As explained by the Merchant Success Senior Manager in the chats I went through, the app billings are done by Shopify, and your switch to free plan might not have reflected in their system, on time. I see that the issue has now been resolved, with Shopify giving you app credits. We are glad you are staying with Appstle Loyalty. Please feel free to reach out to [email protected] for any other assistance you may need in future.
Aug. 14, 2025
No support. Messaged multiple times to their email and live chat and no response. Maybe a strategy?
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
Aug. 6, 2023
DOES NOT WORK WITH SHOPIFY POINT OF SALE. Very low functionality. I have no issue with a simple app, but if it won't do the ONE thing it's supposed to do, what is the point? *Update* - This app responded to my original review by stating that my business is and my review are fake. Neither could be further from the truth. My business is very much real. I used the Appstle app for all of three days - when it was discovered that app, while it does collect points for customer purchases in store , the customers can not use or see those points in store. Rewards points can only be spent for online purchases. As a brick & mortar location - this does not work for us.
Store
My Store
Using app
3 days
Dear Merchant, This is Ria, the co-founder of Appstle. We sincerely apologize for the confusion in our initial review response. Your store name is the same as that of another store that we are currently working with Shopify on, which led to the review response mismatch. Regarding the POS concern you have raised, here is a link to show the perfectly operational and seamless NATIVE integration between Appstle Loyalty and Shopify POS. Appstle Loyalty just like its sister apps, Appstle Subscriptions and Appstle Memberships has been built for Shopify. https://www.loom.com/share/97f257c2cff040038933c94a06ee1b8c Appstle Loyalty & Rewards is one of the most feature rich loyalty apps that supports every possible activity and reward rules, to help merchants incentivize their customers. Since between the time of the review and now, Appstle Loyalty has brought in pricing plans, *I would like to extend the free trial on business premium plan to you for 30 days. Please reach out to us at [email protected] if you would like to give us another chance, and we will assign an experienced engineer to setup POS for you, *complimentary*. Once again sorry for the confusion. Hope you give us another opportunity to work with you.
June 2, 2023
Absolute trash app. Had a very simple issue with the loyalty button not working/displaying (opening) properly. I set everything up the night before and it was all working correctly. Next day it had changed location on my website and totally stopped working. I asked for help to find out what was going on and the best they could come up with was asking for access to the backend of my website. HUGE red flag right there. I refused and deleted the app. There was nothing wrong with my website. 2 days after I deleted the app, I get an email from CS saying the app was fixed without needing access to my website. Again HUGE red flag. Do not use this useless app. They wasted 3 hours of my time during the set up, I emailed over 1,000 customers to let them know about the loyalty program and the next day it was broke. My time is very valuable and so are my customers time. 100% waste my time garbage app in my opinion.
Dear Merchant, We are sorry you had less than a stellar experience with our store. We were asking for store access to update the liquid in case it's broken. Some apps modify liquid files, and we wondered if the issue could be related to that. In the meanwhile, the dev was investigating on his end. And we realized that the recent update of our app was affecting your store. Hence we were able to resolve the issue from our side. We again apologize for the inconvenience.