Ark ‑ Post Purchase Upsell
Ark — Shopify Checkout Upsell & Survey
Rating
4.4
feedback
68
chart
#3,123
All reviews
Rating Breakdown
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Oct. 20, 2024
This app is extremely unreliable and fails to trigger the upsell as intended. The customer support is the worst I've experienced, leaving my inquiries unanswered for four days despite claiming to offer 24/7 support. Even emails go ignored. Such poor service is unacceptable, and this app should seriously be reconsidered for inclusion on Shopify.
May 26, 2024
its a great app but I had some issues with it customer support was very slow and not responding to me.
Hi, I am really sorry we were not able to reply in time. We did get back to you in the chat and offered to fix the issues through collaborator access. We can still assist you if you are willing to let us. Best, James
April 5, 2024
Brought me a lot of extra revenue from the same customers, definatily a MUST in your store!
Dec. 4, 2023
I am thrilled to share my experience with this incredible upsell app! From the moment I integrated it into my online store, I noticed a significant boost in sales. The app's user-friendly interface makes it a breeze to set up and customize upsell offers tailored to my products. What sets this app apart is its effectiveness in increasing the average order value without being intrusive. Customers appreciate the personalized recommendations, and I've seen a noticeable uptick in the success of upselling campaigns. The analytics provided by the app are invaluable, giving me insights into customer behavior and allowing me to refine my upsell strategies. The customer support team is also top-notch, responding promptly to any queries I had. If you're looking to enhance your sales strategy and provide a seamless shopping experience for your customers, I highly recommend this upsell app. It's a game-changer for maximizing revenue while delivering value to your customers!
Oct. 19, 2023
I'm really impressed with the features of this app - especially since it's free. It is a strong competitor to other much more pricey apps of it's kind. It's great for upsell and thank you page customizations, though I'd love to see a little more styling capability on the upsell interstitial. Reached out to support and chatted with James, who was exceptionally helpful and responsive.
Oct. 29, 2024
• 5 Stars Last Update: Oct, 2024 I've now had this app running for over a year now, originally installed in October 2023. While the app may not be an absolute game changer, it works well and deserves its 5th star because of the customer support and affordability. James has been phenomenal and I couldn't be happier with the service I have received since I last reached out... although I will admit, it's been a while since I needed help. The app is extremely reasonably priced and it has been working flawlessly for the last 9 months! Just quietly working in the background and upselling for us. All apps cater to needs a little differently and I would encourage anyone considering this one to at least try it out for a little while. Thank you Ark. • 4 Stars Edited/Updated: Jan, 2024 This is my third time updating my review (previous ones below). I feel in all fairness, based on the circumstances, I need to update this review to give these guys a fair shot. I am currently working with the App owner, James... who appears committed to providing great customer service. I had been left high and dry for with a highly faulty app code that would not actually time-out the offers causing me to pay out of pocket to ship customers deals. Turns out there were some personal life circumstances that caused the disconnect and I am certainly understanding of that. The app has since been greatly updated (within weeks!), and the functionality seems to have gone through the roof, creating a potentially highly valuable upsell offer tool. James and his team are currently working out some bugs but I foresee this app turning out to be a major success. I will return to update my review one last time after everything is fully functioning as intended. • 2 Star Review Revision (condensed): November, 2023 Major Flaw I had to re-write this review and drop the rating from 5 stars to 2... because of spotty support as well as a highly faulty code which provided unlimited upsell offers, indefinitely, including all past customers reviewing their order confirmation pages months later. The "timed" discount function was not working. We set ours to disappear after 2 minutes and found out... only after a previous customer ordered a $6 item with free shipping (cost us $4 to ship).... that the offer shows up to ANYONE, an unlimited amount of times as long as they refresh the page. The funny part is, on this one the offer was never active when they had originally placed the order. So any customer from even months before the app was activated, can click on the review order link and see the same offers... forever... even when the timer runs out. Our offer had rules to be included to any order without additional shipping charges as long as they completed the purchase within 10 minutes of placing an order. Clearly a function that is absolutely pointless if the offer can constantly be reset over and over and over again with a simple refresh of the page or by simply reopening the order details link provided in the customers order confirmation email. I emailed support and they responded within a day or so, "that feature is intentional to offer the upsell to all customers... but we can custom code to limit how often and how long the feature works if you like". ??? That makes no sense! Why have an timer and rules of who to show it to if it doesn't even apply?? • Original 5 star review (condensed): Oct, 2023 I am impressed with the apps features, especially for being for free, such as the addition of "share on social media", add a product video, surveys, collect customer B-days, discount code off your next purchase, post purchase upsell with or without timer, a "reorder & save" option and they even have a custom HTML section which allows you to add your own code to the post purchase page.
Aug. 2, 2023
facing an issue with the app that caused a sold our product to be sold (& no i didn’t have it set up to continue selling when out of stock) scheduled a meeting, nobody showed up. reached out via chat and text and nothing. issue still unresolved. UPDATE: issue was resolved a few days later. company apologized for the day and was willing to assist me.
Jan. 30, 2023
I would recommend this app if you were interested in getting an easy to use software that Will not only give you the chance to make more money after the sale but also allow you to do some other cool things like collect surveys from your customers. There's also a feature on here for social networking which allows you to share your social networks with your customer. I think this is a decent solution for those who are interested in those three things. I'm going to play with this a little more but great of the jump seems to b good. Get it while it's free before they decide to put a price on it.
Jan. 2, 2023
great app and great customer service! I use this app for my upsell and it works very well. i contact the customer service and they are very available!
Dec. 13, 2022
James was very helpful during the navigating process of set up my page for the Ark app. He was very knowledgeable, patience and very hands on during our zoom call. After our call the information provide allow to understand and navigate through Ark to change or add new product while getting my customers feedback to enhance my store. I would recommended this Ark app to bring you webpage checkout to life. Thank you James for your assisted :)
Dec. 12, 2022
Excellent customer service and as a Shopify expert, I will definitely recommend this to all of my shopify clients!
Nov. 24, 2022
The birthday collection is great because it lets me send multiple promos for the birthday month and customers feel special that we have special birthday offers - very pleased with this app and the easy usage.
Nov. 24, 2022
The birthday collection is great because it lets me send multiple promos for the birthday month and customers feel special that we have special birthday offers - very pleased with this app and the easy usage.
Nov. 23, 2022
I use this app to do an upsell after checkout, I'd like if it would also give an option to do an upsell before checking out as well.
Nov. 23, 2022
This is a very well organized app and I am impressed with how good it looks on my thank you page, very professional and looks like someone with an extensive development team had designed my site. Terrific app, thank you!