Attentive: AI‑led Email &SMS
SMS & Email helping brands increase ROI
Rating
4.7
feedback
111
chart
#4,098
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
0%
-
Less than a month
2%
-
Less than a year
34%
-
More than a year
59%
Reviews Summary
Attentive for SMS has received overwhelmingly positive reviews from ecommerce merchants who have installed the app on their online stores. Users praise the platform for its ease of use, intuitive interface, and seamless integration with Shopify. The customer support team, including dedicated Customer Success Managers (CSMs), is highlighted as responsive, knowledgeable, and proactive in helping users optimize their SMS campaigns. Additionally, users appreciate the platform's performance, reporting tools, and the ability to manage both email and SMS marketing in one place. However, there are a few negative aspects mentioned, such as issues with billing accuracy, lack of clarity in communication, and restrictive contract structures that limit flexibility and interoperability with other tools.
Highlights
Review RSS Feed
All reviews
April 21, 2026
Great platform for growing SMS revenue through campaigns and flow. Team is very supportive for any issues and helps plan out future campaigns. Easy to use and make changes quickly
April 21, 2026
I’ve had a pretty frustrating experience with Attentive. The platform promises a lot, but execution falls short. Support is slow and often unhelpful, which becomes a real problem when you’re dealing with time-sensitive campaigns. The UI isn’t as intuitive as it should be, and basic Would not recommend unless they significantly improve support and usability
April 1, 2026
Top tier platform. Top Tier team. Nothing but flawless execution in helping get anything set up & moving. Shoutout Maya & Dom
April 1, 2026
We switched to Attentive this year for SMS (and most recently email) and we couldn't recommend them higher. They have been so supportive in our goals, the platform is easy to use and even in the past 30 days we have seen a +113% uplift in text revenue. A special thank you to both Maya and Dom.
April 1, 2026
We've been using Attentive for around a year now, starting with SMS, then moving our emails over too. It's super user-friendly, and any issues we have faced have been quickly resolved thanks to our account manager and the White Glove support team. Our account manager Maya always goes above and beyond, providing excellent recommendations and support to grow our channels. We've seen great results and couldn’t recommend Attentive more!
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more