Attentive: AI‑led Email &SMS
SMS & Email helping brands increase ROI
Rating
4.7
feedback
112
chart
#5,010
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
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Less than a day
0%
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Less than a month
2%
-
Less than a year
35%
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More than a year
59%
Reviews Summary
Attentive, a Shopify App for SMS and email marketing, has received a mix of positive and negative reviews from ecommerce merchants. Positive aspects highlighted include the platform's ease of use, supportive team, and effectiveness in driving revenue growth. Users appreciate the intuitive interface, reliable performance, and seamless integration with Shopify. The support team, especially account managers like Maya and Dom, have been praised for their proactive assistance and valuable recommendations. Additionally, features like AI tools, journey templates, and analytic reports have been commended for simplifying campaign management and optimization. On the other hand, negative feedback revolves around issues with support responsiveness, billing discrepancies, and contract restrictions that limit flexibility and interoperability with other tools. Some users have expressed frustration with the lack of hands-on guidance and clarity on billing matters.
Highlights
Review RSS Feed
All reviews
April 21, 2026
Great platform for growing SMS revenue through campaigns and flow. Team is very supportive for any issues and helps plan out future campaigns. Easy to use and make changes quickly
April 21, 2026
The team has been great to work with. I’ve been with them for years, and they’ve been consistently responsive. Luke has taken good care of us
April 1, 2026
Top tier platform. Top Tier team. Nothing but flawless execution in helping get anything set up & moving. Shoutout Maya & Dom
April 1, 2026
We switched to Attentive this year for SMS (and most recently email) and we couldn't recommend them higher. They have been so supportive in our goals, the platform is easy to use and even in the past 30 days we have seen a +113% uplift in text revenue. A special thank you to both Maya and Dom.
April 1, 2026
We've been using Attentive for around a year now, starting with SMS, then moving our emails over too. It's super user-friendly, and any issues we have faced have been quickly resolved thanks to our account manager and the White Glove support team. Our account manager Maya always goes above and beyond, providing excellent recommendations and support to grow our channels. We've seen great results and couldn’t recommend Attentive more!
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