Attentive: AI‑led Email &SMS
Attentive, a Shopify App for email and SMS marketing, has received a mix of positive and negative reviews from ecommerce merchants. On the positive side, users praise the platform for its powerful segmentation, intuitive journey builder, and native integration with Shopify. The account teams are highlighted for being responsive, proactive, and invested in the growth of the businesses they work with. Users appreciate the ease of use, quick support for any issues, and the significant revenue growth they have seen since using Attentive. The platform's user-friendliness, performance, and support from account managers are consistently mentioned as strong points.
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Awful. UX and UI is just awful and it's so buggy. I'm locked to 3 years contract otherwise would be abandoning ship long time ago. I regret not doing my proper homework as I should have before signing with them because their marketing seems so sleek and polished. Only a few months in I started noticing all the problems. Now over a year in, I have new issues I discover every few months. I wish I stayed with Klaviyo or moved to Brevo.
Thank you for sharing your feedback. We're sorry to hear about your experience and appreciate you taking the time to let us know. A member of our team will be reaching out to learn more and see how we can help.
We've been using Attentive across our D2C fashion brand and the platform has genuinely transformed how we approach CRM. The segmentation is powerful, the journey builder is intuitive, and the native integration with Shopify (and Meta, for audience syncing) means everything just works without endless workarounds. But honestly, what sets Attentive apart isn't just the tech, it's the people. Our account team has been incredibly responsive, proactive, and invested in our growth. They take the time to understand the business, suggest strategies we hadn't considered, and treat us like a true partner rather than just another account. That's rare. The reporting is solid, deliverability has been excellent, and the platform scales well as our sends and audiences grow. Every major moment we've run through Attentive has performed beyond expectation. If you're a Shopify brand serious about email and SMS, this is the platform. Five stars, no hesitation.
Great platform for growing SMS revenue through campaigns and flow. Team is very supportive for any issues and helps plan out future campaigns. Easy to use and make changes quickly
The team has been great to work with. I’ve been with them for years, and they’ve been consistently responsive. Luke has taken good care of us
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