Attentive: SMS + MMS Marketing
SMS marketing built to help e-commerce brands increase revenue
Rating
4.2
feedback
52
chart
#3,427
All reviews
Rating Breakdown
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Oct. 8, 2024
BEWARE: My repeated requests for cancellation have gone either challenged or ignored for almost a year. Now, after my third request, I “haven’t given proper notice”. The thoughtless response is very frustrating. It appears that either no effort was put forth to look into my repeated requests to cancel my account OR their practices are predatory and shady. Either way, it’s unacceptable and I highly encourage you to choose Klaviyo, PostScripts or any other company that doesn’t require a contract or a meeting for every simple request.
I am sorry to hear about the inability to cancel, but the team of CSMs here will look into this ASAP to ensure an easy transition for your brand. I do not have visibility into any current contracts you may be under, but they will be! Please reach out to our Growth Strategy Team - [email protected] - I have already flagged them to expect your outreach! Additionally, we will be sure to look into your prior requests as you should not have been unanswered at any point. Please let me know if there is anything else I can do.
July 25, 2024
"I was promised white glove service when I signed up and pitched that there would be some hand holding by a dedicated team member to get me going on their platform, with regular follow-ups during my use of the app. That never happened. I went from someone contacting me non-stop to get me to sign-up to being ghosted by customer support staff with no follow-up and no training. I am not happy and would not recommend using this app because of this." Same thing happened to me. Noone is ever in the same position . Employees keep leaving. I was also was told to sign 3 years and I neber sign more than one and I was promised by Christine that if I had any issues she would let me out of the contract. Also they suggest the texts to help you and when I did that my bill was $2500 a month when my bill was supposed to be under $500. Shame because th app is easy to use. BUT ZERO customer service and they dont provide what they offer
Thank you for your feedback, and we're sorry to hear about your experience. We pride ourselves on offering strong customer support, so it's concerning to hear about the gaps you encountered. We’d like to investigate this further and work to make things right. Please reach out to us at [email protected] so we can discuss your concerns directly and ensure you get the service and support you deserve. We're here to help.
May 21, 2024
I kept getting messages from the sales encouraging me to try the app, but when I pressed for additional information, all they would provide me was asking for a "20 min call." Eventually, I installed the app and tried it out, but I was horrified to learn that I couldn't use it and that I had to schedule a "20 min call" with them in order to use it. Since I started using Shopify in 2016, I have never encountered a user experience quite like this one. They are unable to easily contact the user. Install the app and give it a try if you want to confirm my review.
Thank you for your feedback. We apologize for the frustration you experienced during the onboarding process. We aim to provide a smooth and helpful user experience, and it's clear we missed the mark here. We'd love the chance to make things right and ensure you get the most out of our platform. Please reach out to us at [email protected], and we'll be happy to assist you further. We're here to help!
April 24, 2024
I was promised white glove service when I signed up and pitched that there would be some hand holding by a dedicated team member to get me going on their platform, with regular follow-ups during my use of the app. That never happened. I went from someone contacting me non-stop to get me to sign-up to being ghosted by customer support staff with no follow-up and no training. I am not happy and would not recommend using this app because of this.
Thank you for sharing your feedback. We’re sorry to hear that your onboarding experience didn’t meet expectations, as this is not the level of service we aim to provide. We’d love the opportunity to address your concerns and ensure you receive the support you were promised. Please reach out to us at [email protected] so we can assist you directly. We're committed to helping you succeed.
April 5, 2024
They deal terribly when you decide to go. They didn't release our list on time and porting the number takes weeks (unnecessarily). Their prices are higher than everyone else with almost no advantage (we didn't see any increase in numbers, etc). We've tried Emotive and Postscript as well, and I'd rate Attentive as the worst.
expectations. Your feedback is valuable, and we’d like to address these concerns directly. Please reach out to us at [email protected] so we can assist you and improve on the areas you’ve highlighted. We're here to help.
Oct. 4, 2023
If I could give no stars, I would. DO NOT use this company if you want to retain subscriber data (they took our list from Klaviyo and scrubbed everything except email and mobile number. They don't understand basic requirements like opt-in/out data. My subscriber list has three columns. It's a joke. Design is glitchy and can't save mid-design (meaning you lose work unless you want to save and get backed out each time), customer service reps are MIA and tech support patchy. Analytics and reporting are very basic and many essential reports have to be requested (because they're gatekeeping data, I suspect because so many people are fleeing). And the best part? They cost 2x what Klaviyo charges for a much better platform and service. They built their business by luring Klaviyo customers away with a free email service period but once that was over, are charging far more than we were led to believe. Even if it didn't feel like a bait-and-switch, they cannot justify charging so much for a pretty basic service. Seriously causing us so much grief and after days of begging for help, we're still getting shrugs and confusion.
We’re truly sorry for the frustration you’ve faced, and we take your feedback very seriously. The issues you’ve described with data handling, design functionality, and support are concerning, and they don’t align with the standards we aim to provide. We’d like to resolve these problems and work with you to ensure a better experience moving forward. Please reach out to us at [email protected] so we can address your concerns directly and find a solution. We're here to help and appreciate your patience.
Oct. 30, 2020
Very disappointing. Attentive will ONLY work with you if your traffic is at 2500K or higher; because" this is where they see the conversion at." When I asked point-blank, "you won't work with us because our traffic isn't at 2500, she wouldn't give me a straight answer yes or no, which tells me what else are they shady in other areas. This company had no need for the small business'. Very disheartening.