Attribuly Analytics
Increase ROAS 20% by marketing analytics for Shopify
Rating
4.4
feedback
304
chart
#773
All reviews
Rating Breakdown
Review RSS Feed
Aug. 19, 2024
Attribuly does not comply with the customer rights protection policy by not allowing customers to request a refund for unused subscriptions, customer service is unresponsive and does not care about the desired plan changes. It is very inconsistent with the principles of customer rights protection. What a service that does not side with customers.
June 21, 2024
Hey Mensfit, sorry for the poor experience. May I know which part you are not satisfied with? Have a nice day!
May 24, 2024
There is no free plan, it's a sham.
Hey Merkanny, I'm sorry for the poor experience. A bug has been found. Could you please install it again and send us a message? The free plan is available. Best
May 3, 2024
still i didnt try
Hey comb, I'm sorry for the poor experience. Would you mind telling me on which part you are not satisfied? So we can improve now. Looking forward to your success! BR Alex
May 1, 2024
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Hey Kietla, we are sorry for the poor experience. We cherish every review, could you please let us know what you are not satisfied? So we improve. Thank you!
April 14, 2024
ti obbligano a votarti affinchè tu voglia prendere il piano gratuito
Hello there, could you please contact us before leaving the review, if you are not satisfied? Review is important for both you and us, so please change it. The review content isn't relevant to us, so I don't know how to solve your problem. Best
March 27, 2024
oppkk
Store
My Store
Using app
3 months
Hey there, thanks for the review. May I know the reason for 1 star? So we can improve. Best
Dec. 9, 2023
I DISCONTINUED THIS APPLICATION BUT I WAS STILL CHARGED 250 DOLLARS
Hey there, I'm so sorry for the inconvenience. The system charges automatically after your free trial. Please make sure to cancel before the trial ends if you don't want to continue.
Aug. 10, 2023
Terrible experience: Beware before choosing this app I downloaded their free trial and was shocked when they charged me $4800 right after the trial ended without any warning! Upon realizing the mistake, I immediately reached out to the support team to request a refund and switch from a yearly to a monthly subscription. Unfortunately, their response was disheartening – they outright declined my refund request. Adding to the frustration, the app's data reliability poses significant concerns. Surprisingly, my pixel's data tracking significantly plummeted after connecting to your server. Additionally, there is a notable disparity between the data collected in the app and the data uploaded into my Google Ads account. This discrepancy further hindered my ability to trust the accuracy of the data provided by the app. What's even more disappointing is the lack of effective customer service. Rather than offering assistance, the support team merely points to their data rules as an excuse. The misleading payment systems, substantial financial losses, unreliable data, and unhelpful customer service has left me deeply dissatisfied with this experience. Don't waste your time on this app.
Aug. 8, 2023
Beware, I signed up for their free trial and they charged me $2000 right after the trial ended without any warning !
Hey Toytexx, Alex here from Attribuly and I'm so sorry for the bad experience expecially for the charging. 1, Shopify will only charge when you authorize it. 2, According to the Terms of Service of both platform and Attribuly. No refund is applied since you have the free trial. 3, On both Shopify admin and Attribuly biling page you get the status when the charge will be applied. But let's talk on how to build a solution to make you satisified. BR Alex
July 17, 2023
a total shame The application does not work and in fact it broke all the data tracking My pixel started tracking twice after contacting your server The customer service is unfortunate, they charged me hundreds of dollars, they did not solve the problem and they still do not want to refund me The application is gloomy, save yourself the time and headache Find another app
Hey MilGenial, we are sorry again for the inconvenience. But I would summarize our previous communications. 1, We tried our best to serve you but don't accept violence and threats. We have reported the violence you have done to our customer service to Shopify. 2, Attribuly kept responding to your questions and even update a batch dedicated to your case, but you didn't implement it. 3, We asked a lot of times for an online meeting, but unfortunately, you did't respond so we can't quickly solve the problem. We don't even find the issue comes from Attribuly since you installed a lot of other methods for pixel & tracking. I totally understand your feeling if something doesn't work, but can we talk? This is the only way we really solve problems. Thank you!
Oct. 1, 2022
This App and their customer service are just wasting my time with ongoing useless replies ...i have Facebook business account connected with Instagram business and nothing happen , the worrying is that , they even dont have any answer to my question but only wasting time reply ...dont use this App another waste of time (i copied the chat messages if anyone is interested)
Thanks for your review and sorry for the inconvenience. We are tring to make Instagram integration clearer. Currently only its linked Facebook account is listed on our integration page.