Auction Today

Thank you for sharing your feedback, and we sincerely apologise for the experience you had following the recent update. As soon as the issue with repeated auction emails was reported, our team immediately began investigating it and kept you updated throughout the process. Since the issue appeared to be isolated specifically to your store, it required deeper investigation and additional time to accurately identify the root cause and implement a reliable fix. The issue was also reported over the weekend, but despite this, our team worked to prioritise it as quickly as possible. We completely understand your frustration, especially given the impact this had on both you and your customers. While bugs can unfortunately occur after major platform updates, we take incidents like this very seriously and are continuously improving our testing and monitoring processes to minimise such situations in the future. We truly appreciate the support you showed us previously and are sorry that this experience changed your perception of the app. If you are open to it, we would still love the opportunity to regain your trust and continue supporting your store moving forward.

Thank you for your review. We appreciate you reaching out to our support team for assistance with customizing your auction, which you needed to start within 30 minutes. Despite the tight timeline, our support and tech teams did their best to accommodate your request. We're truly sorry to hear that your experience did not meet expectations. We take your feedback seriously and will thoroughly review the situation to ensure we improve our support moving forward. Your satisfaction is important to us, and we appreciate the opportunity to learn and enhance our service.

Hello, our sincere apologies for the experience you had. We pride ourselves in the customer service we provide to our merchants. Unfortunately the time when you reached out to support team, our team member where not able to reply back promptly; and by the time we replied back you had uninstalled the app. Kindly give us one more opportunity to help you. We promise to do our best for you.

Thank you for your review. Our support team helped you promptly, so that the auction widget is shown on your product with Shopify theme 2.0. We will be happy to help you further with any queries you might have to customise the Auction widget further. Please allow us an opportunity to help you again.

We apologies for the experience your customers had to face when they won multiple items. We have taken your feedback onboard and are actively working to improve this functionality where our app will allow you to send a single invoice with multiple winning items to your customers. We sincerely hope, you will give us an opportunity to serve you again.

Thank you for your review. As you can see from dozens of other reviews we pride ourselves in providing top-notch customer service, I believe there was some confusion on what was causing the issue with your theme, as you may already know there are 100s of themes in Shopify Ecosystem and if its something specific to your theme we would have been happy to work with you to identify the issue. In terms of the starter plan, we clearly specify in our pricing section, what is included in what plan. On the point of the mobile interface, App's admin interface is fairly complex and feature-rich and hence best suited for a desktop, however, our storefront widget which is what customers see is fully responsive on mobile devices. Finally if you allow us to serve again by installing the app, we will ensure we resolve the theme issue you were having.