All reviews

Rating Breakdown

  • 5
    92% (89 ratings)
  • 4
    0% (0 ratings)
  • 3
    1% (1 ratings)
  • 2
    2% (2 ratings)
  • 1
    5% (5 ratings)
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5 / 5 Share

Sept. 30, 2019

This is my 3rd store using this App and its a MUST. It has saved us from using two existing apps, time and money. It has also helped minimize mistake as well. All I need to do is send my supplier the link and they just download the orders on a daily basis and upload the sheet in the same link once tracking is available. All I need to do is make sure the tracking number appearts in Shopify. :) This is a life saver, especially if you are doing high volume orders. Most importantly their team is always available to help, which is a MUST for me. When you are dealing with order fulfillment, you can not wait for 24-48 hours for customer support. You can log in and chat with them real time and they are available most of the time. I enjoyed working with their team!

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 3, 2019

One of the best app ever, it saves too much time: instead of updating the tracking number one by one. it saves money: no need to hire an employee for updating the tracking number. No need to download 2 apps for updating your tracking as the other app. Really recommend.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 29, 2019

Best customer service! This app saves me HOURS of headaches a day. I especially love how easy the app makes it to communicate with my customers.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 28, 2019

What a great app and cheaper than others I looked at. Very easy to use and set up and the support is very good via the live chat in helping me with any questions I have. I am still setting things up but so far so good! Thanks AutoFulfill. Great App and saves us hours of work. We use it for our UK and Australian websites

Using app

About 22 hours

Total reviews

7

Average rating

5.0

5 / 5 Share

Aug. 8, 2019

Good app and support. It makes your work easier and you save a lot of time. Price is also low and it has a lot of features

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 2, 2019

Brilliant app with good customisation. Also has a live chat option for support! Best support I've had yet.

Using app

6 months

Total reviews

4

Average rating

4.8

5 / 5 Share

July 25, 2019

One of the best customer support I've ever encountered in Shopify platform. Reuben has been very prompt and helpful in answering all my questions and concerns about the app in very detailed, precise manner (with snapshots to illustrate his answers). Definitely A+++++ customer support rating.

Store

Hendma

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 20, 2019

looks good man this will be a huge time saver amazing impeccible incredible other adjectives that describe greatness

Using app

2 days

Total reviews

13

Average rating

5.0

5 / 5 Share

July 16, 2019

Exactly what we were looking for and very straight forward. We use to have two apps to Export and Fulfill our orders, this app does both. I love the simple design. All I needed to do is share my link to my supplier who can download the Orders when can and upload the Orders once fulfilled. All we need to do is check if the tracking was transferred to our Shopify store. The best part though - is the customer service. Rueben is always there on Chat and available to assist in anyway way. He was so patience and went above and beyone to ensure everything was set up correctly. It really gave me a peace of mind as some apps, you hear from them the next 1 or 2 days and when you are dealing with a lot of orders, there is a sense or urgency. So that was a gamechanger because I never had an app where the service was real-time 24/7. :)

Store

IWONTED

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

July 16, 2019

Truly a life-saver of an app - Customer service is professional and great to work with and has helped me streamline my business TONS - Can't recommend enough!!

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

July 12, 2019

I use this App since 2 weeks and i am impressed how good it works. Customers Service is outstanding , helping me setting it up right away and responding very fast in live chat. I highly recommend to use this app to other shop owners. Cheers , Kai

Using app

Over 3 years

Total reviews

1

Average rating

5.0

2 / 5 Share

July 10, 2019

Downloading and setting up was easy and I'm sure it would have been a great app to use. However, customer service is sketchy. There isn't a number to call and I was told I can schedule a call to talk to someone. When I asked for a customer service number the person said they didn't have on at the moment. when I asked again they needed to go talk to someone, and when I finally got a number it was an app personal number. I'm really big on customer relations and this wasn't a good experience especially to do business with.

Using app

29 days

Total reviews

1

Average rating

2.0

5 / 5 Share

July 1, 2019

Haven't used the app to fulfil any orders just yet but support has been super helpful at getting everything set up and integrated with Infinite Options.

Using app

About 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

June 28, 2019

The app is working great. Had some troubles migrating to bulk fulfillments but the support is truly outstanding and was available to help me fix it in no time. I highly recommend it.

Using app

About 1 year

Total reviews

7

Average rating

5.0

5 / 5 Share

June 25, 2019

The app is easy to set up and support was extremely fast at helping us when we had some questions. The app allows us to notify the right suppliers based on the country of the customer who placed the order. Big thanks To Reuben and Sam for their help!

Using app

About 23 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

June 24, 2019

Easy to set up, Reuben was very helpful during the set up process. The app seams great. Let's see how it will work for me. Thanks!

Using app

14 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 24, 2019

They have great customer service that answered any questions that I could possibly of thought of.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 12, 2019

It is just what we needed as we use 3rd party shipping vendors. Super easy to set up for each different vendor and Reuben (staff member) was very helpful during the set up process. This app populates unfulfilled orders and sends an email to your vendor with a link to download an Excel file of all orders. Once they send, they simply add the tracking information into the same file and upload again. That's all that needed. The status and tracking is updated in Shopify either automatically or manually (a one click process) depending on the setting you choose. You can also choose to receive an email keeping you in the loop with what is happening as often as you like (as each order is added, every hour, once a day etc). Great app and very affordable. Thanks so much for making the process easier for us Auto Fulfill!

Using app

11 days

Total reviews

6

Average rating

4.8

5 / 5 Share

Feb. 22, 2019

POSSIBLY THE BEST CUSTOMER SERVICE I HAD EVER EXPERIENCED. I was on their chat support for over 8 hours due to my errors and they helped from start to finish and they went above and beyond. I am proud to be an auto fulfill customer.

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 20, 2019

Such a great app! It is exactly what I needed to automate the fulfillment process with multiple vendors. Support is amazing and very responsive. I reached out to them on 3 separate occasions about improving some of the features they were able to accommodate all of my requests very quickly so that the app works exactly the way I need it to. I highly recommend!

Using app

Almost 2 years

Total reviews

4

Average rating

5.0