All reviews

Rating Breakdown

  • 5
    91% (2,004 ratings)
  • 4
    6% (139 ratings)
  • 3
    1% (20 ratings)
  • 2
    0% (10 ratings)
  • 1
    2% (41 ratings)

Reviews with Text

  • 97% (2,149)
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1 / 5 Share

Aug. 18, 2021

Products are OK, but customer service is terrible, probably the worst that I have experienced! I have been waiting for over a week to get a response to an issue. Sent out 2 messages, but nothing.

Using app

About 2 months

Total reviews

5

Average rating

3.2

Developer Reply

I am sorry to know about your experience with customer service support. We will surely work towards not letting this happen in the future. Your feedback has been noted. We will try our best to ensure that you experience the best customer support. We are available 24 X 7. You can always contact us via the live chat option available on your account or email us at support@automizely.com Hope we resolve this for you as per your expectations and continue to provide you nothing but the best. Regards, Rupam Team Automizely

1 / 5 Share

Aug. 15, 2021

Products seem okay, but customer service is absolutely the worst you can find. No clue on what they are doing if you have a problem. Wanted to add other app from this company, but after this experience, no way! EDIT : It's been 2 hours now, still not close to solving my problem, will just delete the app and find another one. Don't waste your time on this one.

Store

Koop

Using app

About 3 hours

Total reviews

11

Average rating

1.4

Developer Reply

It is really unfortunate that your expectations were not met in your recent interaction with us. We will surely work towards not letting this happen in the future. Your feedback has been duly noted and is being worked upon at this very moment. A resource has been aligned to contact you via email and keep you posted on the progress. We would also check and brainstorm how things could have been handled differently by the support staff. Inconvenience is highly regretted. Regards, Nitish Kumar Team Automizely

1 / 5 Share

March 9, 2023

Hi , I contact with customer servise but still not get any answer. I have technical issue and not able to login my app , can you check please ASAP please. Thank you

Using app

Almost 2 years

Total reviews

4

Average rating

4.0

1 / 5 Share

June 25, 2021

This app slowed my site down from 46 to 35. After uninstalling i went up to 38 only. Pay attention to this.

Using app

2 days

Total reviews

7

Average rating

4.4

Developer Reply

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly. We regret the inconvenience caused to you. Regards, Neelima Aggarwal Team Automizely

1 / 5 Share

July 25, 2021

Giving this app one star because it constantly freezes up on me causing me to have to start from the beginning each time. When I reached out, they told me the basics "clear your catche" "make sure you're connected to a high speed service" etc.... None of those things worked. Every other app attached to my site works perfectly fine so no its not connection issues. I didn't really like how they didn't ever resolve my issue. Other then that, the app is a good/decent app for sending out emails, pop ups, etc... this is just my experience, everyone might not have the same. adding onto this review as I am continuing to experience inconveniences with this app. 1.) I had "Powered By Automizely" removed from my pop up about 6 months ago and is suddenly appeared again. When asked to remove I was told it may not be able to be removed bc I have a free shopify plan?? which I don't, and makes no sense considering it was removed previously. 2.) Right after that issue, I go to send a newsletter out and its telling me I can ONLY send to 300 contacts because they need to verify that I am not a spammer? I was told I would have to wait 12-24 hrs. This is such an inconvenience considering as a business I must send out newsletters in a timely manner. I am searching for a new newsletter app that I can switch over to because I am finally fed up with the issues I keep having

Using app

6 months

Total reviews

2

Average rating

3.0

Developer Reply

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. You are our valued user and we are committed to provide the best support at all times. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as you will be contacted via email shortly. We regret the inconvenience caused to you. Regards, Neelima Aggarwal Team Automizely

1 / 5 Share

May 25, 2021

Tried to send emails but the send button was locked. The communication with the agent although online is very slow. I requested a few things because the app limits your usage and only some were address. Overall we don't have time to waste trying to get emails sent once you have taken time to create the email. Waste of my time from yesterday to send one email.

Using app

2 days

Total reviews

2

Average rating

3.0

Developer Reply

We really apologize for the inconvenience. We are going through the issues faced and fixing them on an urgent basis. A dedicated resource has been assigned to resolve your concern immediately. Hope your experience gets better and we keep providing the best of features and services to you. Regards, Nitish Team Automizely

1 / 5 Share

May 6, 2021

My original review below shows how it all started. I noticed in 48 hours, I have not made a single sale. I got over 200 visitors a day but no sale. I then discovered that when you try to add stuff to the cart, it just keeps loading and nothing happens. So I deleted this app and the problem was gone instantly. I can not believe this app is free. It has all the conversion tools you would ever need and it is Free? I contacted them to remove the "powered by" via the chat bubble and it was done instantly. I will be waiting to see when the cost starts showing. Too good to be true.

Using app

3 days

Total reviews

9

Average rating

4.3

Developer Reply

Apologies for the inconvenience caused. Please be rest assured that we are here to make your experience even better with our application. Your patience here has been so important. Your issue would be dealt with utmost priority. I would request you to please tell us what we can help you with and what are your expectations using Mobile app. We will try our best to assist you on the same. Our Support Team is available 24/7 to help you with all the issues you might face while finding your way around the app. Regards, Automizely Marketing Team

1 / 5 Share

May 20, 2021

I used this app for a popup campaign, It worked fine the first time, some time after when I started a second popup campaign it did not work because the coupon code from the first campaign shows as the code of the second campaign, I even deleted the first code to avoid it from showing it and it didn't work, . Tried everything, this app is messed up, it shows any coupon code, not the one you decide to,. Its Very confusing for costumers and frustrating, I need to find an app that works well always not just the first time.

Using app

3 months

Total reviews

1

Average rating

1.0

Developer Reply

Apologies for the inconvenience caused. Please be rest assured that we are here to make your experience even better with our application. Your patience here has been so important. Your issue would be dealt with utmost priority. I would request you to please tell us what we can help you with and what are your expectations using Mobile app. We will try our best to assist you on the same. Our Support Team is available 24/7 to help you with all the issues you might face while finding your way around the app. Regards, Automizely Marketing Team

1 / 5 Share

Jan. 5, 2022

******THEY HAVE FORCED ME TO CHANGE THE REVIEW!***** The app is fine for a basic store with couple of hundred subscribers but you can not trust this app! They launch new features without testing which can be very damaging for your brand which has happened to us. They launched a new feature in newsletter where the email will show the last viewed items to subscribers but instead it did not show anything and showed some code in the email. The email was sent to over 8000 people so you can imagine the debacle. When I contacted customer support, the guy first said its browser issue and then said forward me the email you recieved. I forwarded him the email and he said he can see everything in correct format. I asked him to take a screenshot of what he received and he said he can't do that which was surprising. I kept pushing him to send me screenshot and finally he sent me a screenshot of the top banner which did not show anything. After that he said, problem is more complex and he has forwarded it to the other department which basically means he lied about what he received in email! Since then, I haven't heard from them. Imaging how its ruined our brand with this amateur app. A word of advice, go for a more reputed app which you can trust and have reliable customer support if you want to grow you busniess.

Using app

Over 1 year

Total reviews

9

Average rating

2.8

1 / 5 Share

Oct. 30, 2020

If a customer accidentally exits the signup popup box they can't get it back, therefore denying me an email address and them a discount. I contacted support and they told me once that box is gone you can't get it back. I'm going to have to find something else.

Using app

8 days

Total reviews

8

Average rating

3.5

Developer Reply

Thank you for the valuable feedback. Our development team is working on the feature. We will notify you once the fix is deployed. Kind regards, Sumit

1 / 5 Share

Oct. 5, 2020

The app is easy to use and all but it will give your customers INFINITE discount codes. The app doesn't distinguish between emails. If you use a capital letter anywhere in the email address the app will send infinite coupon codes... to the same person. Really bad flaw

Using app

About 20 hours

Total reviews

5

Average rating

4.2

Developer Reply

Thank you for the valuable feedback. Our development team is working on the feature to fix the letter case issue. As a workaround, you can enable the option of usage limit to "one use per customer". Please visit https://conversions.automizely.com/coupons to enable the settings. Also, the coupon emails will be not be triggered infinitely but the number of times the email is subscribed. We will notify you once the fix is deployed. Kind regards, Mudit

1 / 5 Share

July 12, 2020

Unfortunately, the automations didn't work on my site. I spoke with 3 different people, who all told me 3 different solutions, I won't be continuing to use to use this and wouldn't recommend the service either.

Store

Lengbox

Using app

3 days

Total reviews

2

Average rating

3.0

Developer Reply

I am sorry to know that the automations were not working on your site. I apologize for the inconvenience this has caused to you. I would request you to please tell us what we can help you with and what are your expectations using Automizely Marketing. We will try our best to assist you on the same. Our Support Team is available 24/7 to help you with all the issues you might face while finding your way around the app. Regards, Rupam Sarma Tamuli

1 / 5 Share

June 19, 2020

I used this app but It's completely Okay to add you branding in the email template. But why are you showing your address as my store and customers are outside of the USA? This is completely doesn't make sense to adding your company address for branding purpose.

Using app

2 days

Total reviews

14

Average rating

3.3

Developer Reply

Hello, Thank you for your feedback. The address in the footer is helping decrease the spam rate. We are working to let users change address in email template. Thank you for your suggestion and we will keep you posted on this one. Thanks Team AfterShip

1 / 5 Share

May 13, 2020

can't install ............always fill in the blank box but not valid submit button,i don't how to use。。no support

Using app

22 minutes

Total reviews

4

Average rating

3.5

Developer Reply

Hello, Thank you for your review. Could you please write to support@aftership.com which is available for help 24X7. Please share a screenshot to help understand the issue and we will definitely fix it for you. Thanks Team AfterShip

1 / 5 Share

May 13, 2020

Nothing Impressive !! All features are not operational inspite of being totally FREE !! Customer Support replies with a Wierd answer to any questions asked !!

Using app

2 days

Total reviews

3

Average rating

3.7

Developer Reply

Hello, It is unfortunate to see that you have had bad experience with the app. Please share the details and we will try our best to provide you with assistance. Thanks Team AfterShip

1 / 5 Share

May 12, 2020

Quite possibly the worst customer assistance I've ever experienced - the responses I received are completely irrellevant and none of my website visitors have received their welcome emails from the pop up. I'm giving up on this app.

Using app

18 days

Total reviews

3

Average rating

3.7

Developer Reply

Hello, It is unfortunate to see that you have a bad experience with the app. The pop up for the emails has to be enabled first. Please help me receive the details as I cannot check the Account for you. Thanks Team AfterShip

1 / 5 Share

April 11, 2020

There is no customer support, not even a live chat! Doesn't work. Tried the sales boost countdown, it doesn't show up anywhere.

Using app

30 days

Total reviews

4

Average rating

4.0

Developer Reply

Hello, Thank you for your feedback. We have two options to have this feature enabled on: 1. Home/Collection Page and 2. Product Page. You need to have it enabled. Please check it again and let us know if you have issues and we will take care of it. Thanks Team AfterShip

1 / 5 Share

March 15, 2020

it doesn't sync with your Shopify customers. and you can't add another email to set as the sender's email.

Using app

11 days

Total reviews

1

Average rating

1.0

Developer Reply

Hello, Thank you for the suggestion. The features that you have requested are in pipeline and are expected to get launched by June. Thanks Team AfterShip

1 / 5 Share

Feb. 2, 2020

I used Social proof not working in website useless app going to remove it , i dnt know people are saying its good app

Using app

About 14 hours

Total reviews

1

Average rating

1.0

Developer Reply

Hello, We tried to contact you on your email to address your queries. Please let us know if the issue got fixed and help us receive a good rating. Awaiting your response. Thanks Team AfterShip

1 / 5 Share

Jan. 29, 2020

It's extremely frustrating that the most recent sales constantly pops up every couple seconds. It's even frustrating the site owner, let alone potential customers.

Using app

1 day

Total reviews

2

Average rating

3.0

Developer Reply

Hello, We tried to contact you on your email to address your queries. Please let us know if the issue got fixed and help us receive a good rating. Awaiting your response. Thanks Team AfterShip