AfterShip Email Marketing,SMS
Email, Popup, SMS, Marketing Tool All-in-One
Rating
4.8
feedback
6,385
chart
#2,617
All reviews
Rating Breakdown
Review RSS Feed
July 29, 2022
Unprofessional and incapable support resulting in only being able of using a few of the advertised features. Currently looking for an alternative.
July 2, 2022
I don't understand how they managed to get so many good reviews, the after-sales support is just awful!
Thank you for sharing your feedback with us. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. You are our valued user and we always aim to deliver a great experience. We are very disappointed to know that our service did not meet your expectations. We will try to investigate the reason for the concern that you have raised and ensure that all your issues get resolved and that you are delighted with our services. We regret the inconvenience caused to you. Regards, Neha Karadi Team Automizely
April 29, 2022
this app will damage your website and the support will not help. Stay away I fixed my website after i deleted this app
Thank you for sharing your feedback with us. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. You are our valued user and we always aim to deliver a great experience. We are very disappointed to know that our service did not meet your expectations. We will try to investigate the reason for the concern that you have raised and ensure that all your issues get resolved and that you are delighted with our services. We regret the inconvenience caused to you. Regards, Rupam Team Automizely
March 7, 2022
What can I do to get some assistance in here since this people when you chat with them telling you the same line wait for email it's been 10 days and no help.
Thank you for sharing your feedback with us. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. You are our valued user and we always aim to deliver a great experience. We are very disappointed to know that our service did not meet your expectations. We will try to investigate the reason for the concern that you have raised and ensure that all your issues get resolved and that you are delighted with our services. We regret the inconvenience caused to you. Regards, Rupam Team Automizely
March 1, 2022
Do not use this app. Just use the free Shopify Email app instead, because: 1) It randomly loses my progress when I'm working on an email campaign. You have to manually save every 5 min. Are we back in 90s now? 2) Buggy user interface all around. 3) Rude and unhelpful support. I'm a web developer. I know how easily some of these bugs can be fixed, especially for a big company like theirs. The support person always ignores my suggestions and blames me for their lack of best practices. 4) Shopify Email is free and has most of the same features you need. I have 2000+ contacts that I send emails out on a regular basis. This app has been incredibly difficult to work with. I really tried to work with Automizely for weeks, because only they had the features I needed. Not any more.
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. You are our valued user and we always aim to deliver a great experience. We are very disappointed to know that our service did not meet your expectations. We will investigate the reason for the concern that you have raised to understand where we have fallen short of your expectations. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as you will be contacted via email shortly. We regret the inconvenience caused to you. Regards, Neelima Aggarwal Team Automizely
Feb. 21, 2022
Avoid any product created by Automizely. Customer service is friendly but they are not knowledgeable about their own product and are effectively useless. I have deleted all their apps. RUN!
Thank you for sharing your feedback with us. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. You are our valued user and we always aim to deliver a great experience. We are very disappointed to know that our service did not meet your expectations. We will try to investigate the reason for the concern that you have raised and ensure that all your issues get resolved and that you are delighted with our services. We regret the inconvenience caused to you. Regards, Shahvaz Team Automizely
Jan. 25, 2022
It has serious technical glitz. if customer opens newsletter from Microsoft outlook or windows default mail apps then it gives the wrong link and shows error message and does not reach the product page. I had contacted them several times they simply said their apps does not work properly with Microsoft outlook. As all we understand that Microsoft outlook is widely used application to open an email and that’s where they are limited to. VERY STUPID INDEED
We are disappointed to know that you did not have the best experience using our app. I can see that you are not happy with the fact that when newsletters are opened from Microsoft Outlook or Windows default mail apps, then it gives the wrong link, shows an error message, and does not reach the product page. We apologize for the inconvenience this has caused. Your feedback has been registered and forwarded to the concerned department. We are continuously aiming to improve the application and work upon the suggestions given to us. I apologize for the inconvenience caused to you and appreciate your understanding in regard to this matter. Regards, Rupam Sarma Tamuli Team Automizely
Dec. 23, 2021
The app was ok at first and it was free. However, its no longer free. It has limitations. First they wipe clean your email list and only use new subscribers. Secondly, the app is not worth the money when there are new and free options there. Its like they first come out as free and than they hit you with limits. Anyways, beware ITS NOT FREE!!!!
Thank you for sharing your valuable feedback. We apologise for the inconvenience, we have gone through the chat transcripts and we have forwarded your request to our team. Our team will contact you via email shortly to assist you. We believe in transparency and customer satisfaction is always the number one priority for us, Regards, Riyaz Automizely Team
Dec. 10, 2021
1. A lot of discounts/offers were auto enabled upon installation. That is crazy. If I did not go through each section, I would be giving away free shipping, $10 discounts etc without even knowing about them. 2. No way to make my own popups.. or allow the customer to stop seeing the popups after 1 time. e.g. there is no need for a customer to see a "Welcome to our Store" popup EVERY TIME she visits.
Thanks for sharing your valuable feedback. We are disappointed to know that you did not have the best experience using our app. The features related to discounts and free shipping are auto enabled to grab the attention of shoppers and boost sales. However, these features can easily be disabled and customised, as per the user’s discretion. As for your suggestion related to the Popup, I have noted your suggestions and have forwarded it to our product team. It is always nice to know the requirements of our users so that we can meet their expectations and provide an engaging experience. We are continuously aiming to improve the application and work upon the suggestions given to us. Your feedback has been registered and in the future, you will be glad to see more enhanced features to make your experience better. I apologise for the inconvenience caused to you and appreciate your understanding in regard to this matter. Regards, Neelima Aggarwal Team Automizely
Dec. 3, 2021
They bounces tons of emails without no explanation. Bad customer service. They did not help to fix this issue.
Thank you for sharing your feedback with us. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. You are our valued user and we always aim to deliver a great experience. We are very disappointed to know that our service did not meet your expectations. We will try to investigate the reason for the concern that you have raised and ensure that all your issues get resolved and that you are delighted with our services. We regret the inconvenience caused to you. Regards, Shahvaz Team Automizely
Nov. 29, 2021
This is a joke not an app( stuff+ management), the stuff and after back and forth emails for more then 4days, sent me am email simply telling that they figured it out and it was my emails’s fault .
Thank you for sharing your feedback with us. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. You are our valued user and we always aim to deliver a great experience. We are very disappointed to know that our service did not meet your expectations. We will try to investigate the reason for the concern that you have raised and ensure that all your issues get resolved and that you are delighted with our services. We regret the inconvenience caused to you. Regards, Neelima Aggarwal Team Automizely
Nov. 27, 2021
I originally provided this company with a great rating for the easy use of the tool. However, I have updated my score due to performance issues I experienced on Black Friday that continue to spam my subscribers repeatedly. The technical, while quick to respond are unable to stop the spamming and for the last 17 hours, my customers have received the same email over and over. I will never use this service or AfterShip again.
Thank you for sharing your valuable feedback. We apologise for the inconvenience caused. We have gone through the chat transcripts and we are discussing this situation with the team. We will get back to you with an update on this. Regards, Riyaz Team Automizely
Nov. 18, 2021
I have had the worst experience with this team for the past 2 weeks. They've been stalling me on the import customers through CSV. They made me feel like i was doing something wrong when the app is not working properly!!! And we have been with over 50 e-mails and chats back and forth, with them always saying the file was not good - and also requiring fields like birthdates and phone numbers (which you need to invent) and even so, file does not upload. TERRIBLE EXPERIENCE EVER!!! Especially because they put the fault on the file you're trying to upload and make you feel like you're the stupid one. Very bad experience and lost 2 weeks
Thank you for sharing your feedback with us. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. You are our valued user and we are committed to providing the best support at all times. We are assigning a support executive to check and resolve your concern. Please check your inbox, as you will be contacted via email shortly. We regret the inconvenience caused to you. Regards, Neelima Aggarwal Team Automizely
Oct. 3, 2021
I can't trust a provider who can not keep their words. Our free trail should be ended until December 21st, 2021. But suddenly they change it to October 15th , 2021. I never had an app change their subscription rules as they wish. How can I trust them if paid subscription? Will they cut me off again in the middle of my subscription? I have contacted their support and send him a screen shot (prove) that our subscription will be ended at December 2021. But the support agent offer me a one month extension of free trial. This is so weird that they can't keep THEIR OWN PROMISE to their client on their own offer. I was going to subscribe with paid option later on December, but looking on their current behaviors, I prefer to choose other honest provider.
Thank you for your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. We have gone through the chat transcripts and found that you are concerned about the email quota that was promised till December. Please note that we have introduced different plans for sending the email to a certain contact limit. However, we have forwarded your request to our team. Our team will contact you via email shortly to assist you. We believe in transparency and customer satisfaction is always the number one priority for us, hence we would like to take another opportunity to live up to your expectations. We appreciate your understanding in regard to this matter and regret the inconvenience caused to you. Regards, Riyaz Ansari Team Automizely
Sept. 29, 2021
The app is fine but this developer engages in some very dubious practices making it difficult to trust them. So first things first they need to "review" your store in order to remove their branding on popups. They claim in-app that that this feature is "disabled for free". So I requested it and it was removed. A weird practice but ok. Next day I had to reinstall the app, requested it again, and it was DENIED because "I am not a paying customer". Why don't they specify this to begin with? I'll just go ahead and upgrade then.. not. They automatically create an account for you when you install the app. Why do I want an account for this app? How do I even delete the account? Nothing is specified and you don't get options. The account is useless when it won't even remember my settings or that a feature was added or removed. Next, they will send emails to YOUR customers using THEIR email address BY DEFAULT. No warning, no instructions to change it, no settings to toggle, nothing. Your customers will receive emails from @automizelymarketing or whatever with no warnings. So all in all, very unimpressed. EDIT: They will also keep spamming your inbox even if you unsubscribe. Not totally surprised.
Please accept my sincere apology for the experience you had with us. This is certainly not what we want our users to go through. I have duly noted your feedback which particularly highlights your opinion about different services/features offered by the app. This will be taken up ahead. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly. We regret the inconvenience caused to you. Regards, Nitish Kumar Team Automizely
Nov. 22, 2021
DOES NOT WORK WITH OUTLOOK. If using Outlook go with ANOTHER APP. The email Marketing Part is terrible to use, anytime Customer Service is quick to respond to a chat but more concerned about closing the case than resolving problems. There system is so buggy and every time I've had issues I'll have to start it over again from the beginning with each new person. Big times waster just trying to get each email set up. It's also very restrictive and never looks like how you designed it in composer
We are sorry to know that the app is not working for you as expected; as all the button links sent out on emails are broken. We are continuously aiming to improve the application and work upon the suggestions given to us. Your feedback has been registered, as we are constantly striving to make your experience better with our application. We will try our best to ensure that you experience the best customer support. We are available 24/7. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Rupam Team Automizely
Sept. 17, 2021
SCAM ALERT! they claim to give you unlimited emails then slowly begin to charge you, banner on the app say something but support says a different things, be aware of fake advertising, fake advise by their CSR I can't get my head around how Shopify lets an app like this on the app store also they MAKE YOUR STORE LAG AND BECOME SLOWER,... I contacted support and is a nightmare im for real 100% STAY AWAY THIS APP IS TERRIBLE....SAVE YOUR TIME, RESOURCES, PATIENCE AND MONEY THIS GUYS ARE TERRIBLE AND HAVE SUCH TACTICS TO TRICK YOU VIA CHAT YOU CAN SPEND 1HOURS OR YOUR TIME DEALING WITH LIES AND GETTING THE RUN AROUND, THEY BEG FOR REVIEWS AT THE BEGGING OF THE TRIAL AND ACT ALL NICE BUT ONCE THATS OVER GET YOUR SEATBELTS ON COZ THE TRUE NATURE OF THIS APP COMES TO PLAY AND IS SCARY TO SEE SUCH SERVICE.
Thank you for your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. We have gone through the chat transcripts and found that you want to get the quota of your emails increased to approximately 4,000 plus contacts. Please note that we have introduced different plans for sending the email to a certain contact limit. This is why our support team suggested the best plan that would suit you in accordance with the number of contacts you have. I apologise if there was some miscommunication. We believe in transparency and that is why you see a banner on your admin page to increase the limit of your email contacts if you wish to. However, we have forwarded your request to our team so that the limit can be increased for your emails. Our team will contact you via email shortly to assist you. Customer satisfaction is always the number one priority for us, hence we would like to take another opportunity to live up to your expectations. We appreciate your understanding in regard to this matter and regret the inconvenience caused to you. Regards, Neelima Aggarwal Team Automizely
Sept. 15, 2021
This seems like a great app, and the reviews look great. However it lacks attention to details. I was trying to use the same font as in my shopify template to make sure my brand guidelines are consistent especially with my marketing material. However this app has a very limited choice of fonts so was not able to do this. Such a shame as it could be a really good app! failure!
Thank you for your valuable feedback. It is unfortunate to know that you did not have the best experience using our app and wished for the features to be more flexible. However, we are continuously improving the application by introducing more features. So in the future, you will be glad to see enhanced features to make your experience better. We are available 24/7. You can always contact us via the live chat option available on your account or email us at [email protected] We regret the inconvenience caused to you. Regards, Neelima Aggarwal Team Automizely
Sept. 7, 2021
DO NOT DOWNLOAD. THIS APP IS SHOCKING. I ENABLED A POP UP AND IT DIDNT WORK FOR GOODNESS KNOWS HOW LONG. CUSTOMER SERVICE IS ROBOTIC AND DONT HELP. LISTEN TO ME, DON'T DO IT, I COMPLETELY REGRET THIS
It is unfortunate to know that we did not meet your expectations. However, this is not the experience we want to provide to our users. It is our constant endeavor to delight our users and make their experience with the app useful. We have duly noted your concerns and feedback and a support executive has been assigned to investigate and resolve them for you. Please check your inbox, as we will contact you via email shortly. We regret the inconvenience caused to you. Regards, Nitish Team Automizely
Aug. 27, 2021
The ap has changed after all my years with them. Suddenly and without warning, they limited my services severely, apparently to charge me more. Time to move on.
Thank you for sharing your feedback with us. It is unfortunate to know that we did not meet your expectations. However, this is not the experience we want to provide to our users. It is our constant endeavour to delight our users and make their experience with the app useful. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly. We regret the inconvenience caused to you. Regards, Neelima Aggarwal Team Automizely