AfterShip Email Marketing,SMS
Email, Popup, SMS, Marketing Tool All-in-One
Rating
4.8
feedback
6,385
chart
#2,612
All reviews
Rating Breakdown
Review RSS Feed
Nov. 6, 2024
I have been using Shopify for 5 years, and this is the first time I have encountered such a shameful online support. No, it should be said that there is no online support at all. I waited for 5 days and received no response. The most important thing is that their app will leave residual code after uninstallation! ! I personally can't solve it at all. Maybe it's because I am not their customer, so they don't want to deal with my request in time.
Thank you for sharing your feedback, and we sincerely apologize for the experience you’ve had. We strive to provide timely support, and we regret that this standard was not met in your case. It appears that multiple organizations are connected to your account with the AfterShip Tracking and Shipping app, which is why some code may still be visible. Once all instances of the app are fully uninstalled, any associated code will no longer appear. Our team has reached out to you via email. So we can assist you in removing any remaining code if needed. We’re also open to any suggestions you may have, as understanding our users’ needs helps us improve and deliver a more satisfying experience. If you need further assistance or have more feedback, please feel free to reach out via live chat on your account or email us at [email protected]. We’ll do our best to ensure your experience with us becomes 5-star worthy! Best regards, Team AfterShip
Aug. 29, 2024
This app is horrible. They overcharged me and when you need help it takes forever. Ill never use them again. Please read your statements and see what they are charging you each month. They can't even explain to me why they double billed me. Never again.
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers. We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us. I would like to inform you that you used a 50% coupon for the first cycle and from second cycle you started getting the complete subscription charges. As a good will gesture our experts have already processed the best possible refund for you. We certainly are looking forward to earning back your trust back in our platform with our support. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Team AfterShip
Aug. 23, 2024
its just a wasting of time . they allot of issues , when i talked with customer service they traying to make me I'm the one who have the problem.
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers. We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us. I like to share that with Aftership marketing emails and SMS you will be able to send automated emails to your subscribers only and it is not possible to send emails to no subscribers. We have already shared the list of features available regards the automatic flows via chat. We certainly are looking forward to earning back your trust back in our platform with our support. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Team AfterShip
Aug. 8, 2024
Great service for TIK tok stock feed but pricing is too high, We have moved from Aftership which was $1299 to CED commerce which is $249 they do exactly the same $1000 a month is a very big saving i would suggest to contact CED commerce
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers. We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us. We do understand that you are not happy with the pricing of the app. As a good will gesture our experts have offered you the best discount offers already. We certainly are looking forward to earning back your trust back in our platform with our support. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Team AfterShip
July 5, 2024
Free offers that don't exist. Lies to their professional customers!
Thank you for your feedback regarding the feature that is only available in our paid plan. We appreciate your input and understand your frustration. We strive to provide the best possible experience for all our users, including those on the free plan. While some advanced features are reserved for our paid subscribers, we value your feedback and will consider it as we continue to improve our services. If you have any other suggestions or feedback, please feel free to share them with us. We want to ensure that all our users have a positive experience with our platform. Thank you for being a part of our community.
April 3, 2024
I would like to share my experience. I have been using the Automizely Email Marketing and SMS app for about a year, and I believe I am qualified to represent a portion of users in expressing my genuine feelings. Initially, I had a positive impression because their instructional tutorials were well-written, and I could independently complete many tasks by referring to them. However, things took a turn at the beginning of this year when I was organizing my invoices and discovered that they had charged me twice in a month. I investigated my past records and found that they had frequently charged me twice at irregular intervals throughout the year. Upon discovering this, I immediately contacted their customer service team. I was assisted by two customer service representatives, but after asking me a few questions, they asked me to wait for their investigation and then disappeared. Yes, you heard it right. When I went back to follow up after waiting for 1 or 2 hours, I found that they had gone offline... This intermittent communication continued, and even after waiting for a week, no one contacted me. Feeling extremely frustrated, I reached out to Shopify's team, providing them with detailed billing information and expense records, hoping they could help me get in touch with the app developers. Currently, I am still waiting for a response from them. Today, as I started organizing the invoices for March, I was reminded of their indifference, and it felt disheartening. As a long-term user, I feel that my concerns have not been handled properly, and my difficulties have been met with indifference. So, how would they treat newly installed users? Believe me, before installing an app, caution is necessary because an app not only embeds code into your store but also affects all subsequent sales processes. When you want to switch apps, it is not as simple as just deleting it. You also need to consider the closed loop of customer purchase cycles and whether the residual program code that cannot be completely removed even after uninstallation will affect the speed of your store's loading. In conclusion, I am unsure if I should continue using their app. I am genuinely concerned that they might occasionally overcharge me on my credit card, and it truly saddens me. I have already sought advice from experienced individuals on how to minimize the impact on my business and switch to a different app.
Dear Customer, We understand that you are unhappy with the billing explanation that was provided to you and the delay, which has led to a negative experience. We value you as a customer and it is disappointing to learn that we have not met your expectations. We are investigating the multiple charges issue that you have raised and have sent you an email as well to further follow up to help resolve the matter. We are fully committed to ensuring there is no discrepancy in the billing charges and look forward to resolving it at the earliest. Thank you for your patience and understanding. Best regards, Team AfterShip.
Feb. 19, 2024
Total fiasco from the start, tried it for three months and had more issues with this app than any other thing I have used in the past 9 years.. Do not recommend, in the slightest.
Thank you for taking the time to share your feedback with us. Please accept our sincere apology for the experience you had. However, this is not the experience we want to provide to our users. You are our valued user and we always aim to deliver a great experience. We are very disappointed to know that our service did not meet your expectations. I regret to inform you that your account has been suspended due to a high number of bounced contacts. Unfortunately, these malicious activities have forced us to make the difficult decision to suspend our services to your store. We have already credited the refund to your account. Regarding this, one of our support team members sent you an email for better clarification. We are looking forward to hearing from you over the email. We sincerely regret any inconvenience caused during the three months you used our app. We are open to any suggestions. We will try our best to provide you with the best experience. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Team AfterShip
Feb. 19, 2024
Be warned. We are in a mess right now because this App does not offer privacy safety for incoming emails and we had 3000 unauthorized emails into our database that we had to delete one by one. When we asked Automizely Email to assist, they only could say, "you have been disconnected" even though there has been some sort of computer breach as we are still getting emails through the PopUp that we used from this company into Shopify. I would not recommend.
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you’ve experienced. We take user privacy and data security very seriously, and we are deeply sorry for the unauthorized emails that entered your database. We need some information to check the issue further and one of our support team members sent you an email to fix this for you. We are looking forward to hearing from you over the email. We want to assure you that your privacy and security are our top priorities. We would appreciate the opportunity to connect with you directly to gather more information about your experience and work towards a resolution. We are open to any suggestions. We will try our best to provide you with the best experience. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Team AfterShip
Nov. 19, 2023
Email popup board remove
Thank you for sharing your feedback with us. Please accept our sincere apology for the experience you had. However, this is not the experience we want to provide to our users. We understand that you are facing concern with branding removal, however we've already removed the branding for you. One of our experts has sent an email to you so that we can connect over the screen share meeting to double check the concern and fix it on priority. You are really valuable to us and your satisfaction is our utmost priority. Again, we regret the inconvenience caused to you.
Aug. 22, 2023
I uninstalled the app within the USAGE trial period. I was still billed regardless Wouldnt recommend at all
We apologize for the inconvenience caused regarding the billing charges. We received your query on 22-Aug-23 and initiated the refund along with a confirmation email for the refund on the same day. We would love to set up a call to understand any feedback or challenges you faced while using the app and hopefully clear any doubts you may have. Looking forward to hearing from you! Regards, Team Automizely
Aug. 8, 2023
Tricked me into upgrading plan and then after the feature is not avaialable refused to refund! Everything is so complicated in the aftership apps suite and support is probably AI chatbots
Thank you for sharing your feedback with us. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. We understand that our app didn’t meet your expectations and we are continuously working to improve the application hence you will notice other enhanced features soon. Also, we've processed the refund from our end. You are our valued user and we always aim to deliver a great experience. One of our experts has sent an email to you so that we can connect over the screen share meeting to help you further. Again, we regret the inconvenience caused to you. Regards, Team AfterShip
June 28, 2023
THE WORST NIGHTMARE EVER!!! I THOUGH THERE IS A WORSE APP MORE THAN SMSPUMB UNTIL I USED THIS APP, ALL THESE GUYS ARE SCAMMERS
Thank you for sharing your feedback with us. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. You are our valued user and we always aim to deliver a great experience. We are very disappointed to know that our service did not meet your expectations. We will try to investigate the reason for the concern that you have raised and ensure that all your issues get resolved and that you are delighted with our services. We regret the inconvenience caused to you. Regards, Team AfterShip
April 8, 2023
Absolutely Horrible App I signed on for $11 monthly but it is so hard to set it up kept asking me to subscribe to $179 a month package. Keep your money don't sign on
Thank you for sharing your feedback with us. Please accept my sincere apology for the experience you had. This is not the experience we want to provide to our users. You are our valued user, and we always aim to deliver a great experience. We are very disappointed to know that it is keep asking you to subscribe to $179 plan. We will try to investigate the reason for the concern that you have raised and ensure that all your issues get resolved and that you are delighted with our services. Also, one of our Automizely experts has sent an email to you so that we can connect over the screen share meeting to fix it in one go. Regards, Team Automizely
March 18, 2023
At first this app seem great but 2 weeks later and I can’t even get in the app. I’ve tried multiple different browsers, cleared cookies and caches and still nothing. Customer service takes forever to respond. Can’t access anything. And 1st time you ask for help they’re quick to help so they can force you to leave a good review. Don’t do it, def find you another app cause I Definitely will be looking for a better app.
Feb. 15, 2023
Unable to send newsletters as the app has errors. The product does not work. Very disappointed. Slow support, did nothing about the issue. Moreover, you have to use YOUR own email for sending the newsletters - you are not provided with a free SMTP server. Basically, you are paying money just for the interface rather than the actual sending of newsletters. Yet, you are charged on the basis of the total number of customers on your store - just to use their interface rather than an email sending service.
Thank you for sharing your feedback with us. Please accept my sincere apology for the experience you had. This is not the experience we want to provide to our users. You are our valued user, and we always aim to deliver a great experience. We are very disappointed to know that our service did not meet your expectations. We will try to investigate the reason for the concern that you have raised and ensure that all your issues get resolved and that you are delighted with our services. Also, one of our Automizely experts has sent an email to you so that we can connect over the screen share meeting to fix it in one go. Regards, Team Automizely
Feb. 3, 2023
Aftership & Automizely are brilliant until you need support! I want to use a custom domain for my returns page and there's a button under the settings to contact support for DNS settings. Click the button, nothing happens. So I go to the left menu and down to "Help & Support". At the bottom of their support page is a "Chat with us" button. The link is simply "/#", so of course that button doesn't work. Click on "24/7 support" in their menu, nothing. Buttons that say "Email Us", not buttons at all, just text.... I ditched a bunch of other well-known apps to go with the Automizely/Aftership suite instead, keeping things simple. But this is one major red flag! These could be the best apps in the world, but if the customer service is non-existent....
Dear user, We are so sorry if you feel that way. We apologize for the inconvenience that you’ve been facing lately. We understand your frustration, as every little detail matters for your business. But we want to kindly remind you that the multi-membership could be the crux that causes your concern. We're afraid that you could not find the option to contact us but it's easy to reach out to us and you can also write us at [email protected]. Our. support will assist you right after that. You can also log in to your admin account and initiate the chat with us easily. I am following up with you on this very closely and will fix your concern as soon as it can be. Our support team has already reached out to you to help you set up quickly, so you can have your business running up well.
Dec. 20, 2022
Huge bad app, overcharge me $89 and $119. email sender never set up for me , no one help for real things , always wrong things , very bad app , please dont use this at all
Thank you for sharing your feedback with us. I apologize for the inconvenience caused regarding the sender's email verification and billing charges. As you said that you didn't use the features, I verified that we had already taken steps toward a refund for the previous two months, waiting for your confirmation. However, I'm sending a mail with the steps in regard to verifying the sender's email. We kindly ask that you let us know your availability to fix the problem. Since you are a valued customer, we constantly strive to provide a wonderful experience. Knowing that our service fell short of your expectations makes us very sad. Looking forward to hear from you. Regards, Team Automizely
Nov. 27, 2022
This app does not work properly and support is absolutely horrible. Trust me, find a different app. Shopify, you also get a poor rating for forcing me to give a min 100 words to give this review.
Thank you for sharing your feedback with us. Please accept my sincere apology for the experience you had. This is not the experience we want to provide to our users. You are our valued user, and we always aim to deliver a great experience. We are very disappointed to know that our service did not meet your expectations. We will try to investigate the reason for the concern that you have raised and ensure that all your issues get resolved and that you are delighted with our services. Regards, Team Automizely
Sept. 12, 2022
Terrible app. Took 4 days to send an email to 700 subscribers. This app also makes there collection of subscriber data impossible to import into shopify. So if you don’t pay for the app you loose your subscribers.
Thank you for sharing your feedback with us. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. You are our valued user and we always aim to deliver a great experience. We are very disappointed to know that our service did not meet your expectations. We will try to investigate the reason for the concern that you have raised and ensure that all your issues get resolved and that you are delighted with our services. Also, one of our Automizely expert has sent an email to you so that we can connect over the screen share meeting to fix it in one go. Regards, Ankush Kumar Team Automizely
Aug. 10, 2022
Very difficult to work with. per there website and my account, my subscription for mail services is turned off. I have a large contact list so the bill is over $200 added monthly to shopify. Well they STILL have the charging going on for september eventhough my automizely account says free plan.