AfterShip Email Marketing,SMS
Email, Popup, SMS, Marketing Tool All-in-One
Rating
4.9
feedback
6,366
chart
#2,220
All reviews
Rating Breakdown
Review RSS Feed
July 8, 2024
Den är bra men man måste betala för många funktioner
Thank you for your valuable feedback. We are pleased to know that you are happy with our services. We are welcome to suggestions. Please let us know if you have any ideas that would make your experience with us worthy of a 5-star rating. Our support team is available round the clock. Feel free to reach out to us anytime via the live chat option on your account or email us at [email protected]. Thank you for your understanding, and we look forward to your reply.
May 7, 2024
I'm giving 5 stars to Jai, my customer service rep today. And 3 stars to Automizely. Jai was wonderful; he answered my questions quickly and helped me understand what was happening. Automizely I'm still figuring out. I don't see a way to add photos to your texts, I can't schedule them for the exact time I want (we like to send texts 2-3 minutes before the hour to let people know we're going live), and so far all the texts I've tried to send have had to be reviewed for compliance issues (there haven't been any). Klaviyo was a lot easier. But maybe after I've used it more and integrated some things with Shopify, I'll come back and update my review.
Thank you for sharing the feedback for support. I'm sorry to hear that you're facing some challenges with Automizely. For scheduling texts at specific times, Automizely allows you to schedule and automate SMS and email campaigns. While there may not be an option to schedule texts for an exact minute, you can specify the sending time within a specific hour or day. As for compliance reviews, it's common for marketing platforms to have compliance mechanisms in place to ensure messages adhere to legal and regulatory requirements. It's a necessary step to maintain a high standard of messaging and protect both businesses and recipients. please feel free to contact us via the live chat option available on your account or email us at [email protected] We will ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
March 20, 2024
this app it s help me a lot for selling a lot of product
Store
My Store
Using app
About 2 months
Thanks for your valuable feedback. We are glad to know that our app met your expectations so far. It is always nice to know the requirements of our users so that we can meet their future expectations and provide an engaging experience. We are open for each recommendation or feedback from our users to make their experience great. If you need any assistance with the app, please feel free to contact us. Our Support Team is available 24/7 to assist you. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Team Aftership
Feb. 20, 2024
I find it somewhat confusing to use and integrate into Shopify and CRM.
Thanks for your valuable feedback. Please accept my apology for the experience of difficulties in using and integrating into Shopify and CRM. We are eager to know how we can make your experience a 5-star one. It is always nice to understand your requirements so we can meet your expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected]. We are available 24/7. We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team Aftership
Dec. 18, 2023
Karan helped me out
Dear Customer, We understand your experience was not at par and would like to know more about it and make sure we improve our support & services. We understand the issue was resolved and have also passed on your feedback to the team. Do let us know if we can get on a virtual call and address any concerns or issues you may have. Looking forward to hearing from you!
Nov. 2, 2023
Thank you for quick help. very useful app. but test email for newsletter is not free.
Thanks for your valuable feedback. We are glad to know that you found our application useful. Please note that the test email feature is free to use. We are open to each recommendation or feedback from our users to make their experience great. You are valuable to us so please feel free to contact us by chat and email to discuss with newsletter. Our Support Team is available 24/7 to assist you. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Team AfterShip
Sept. 10, 2023
Oct. 27, 2022
Instalei o app, porém ele fecha inesperadamente... Desinstalei e reinstalei e continua igual. Não posso fazer uma analise , não tem como, pois não consegui usa-lo.
I am sorry to know that you were unable to use the application perfectly. We are open to suggestions. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at [email protected] We will do our best to make sure your experience with us is worth a 5-star rating Regards, Anmol Team Automizely
Aug. 20, 2022
It's great to have people help you online - I wish mobile pop up was able to show image as well as text
Aug. 11, 2022
I used this app for pop ups, I really like the customer service, I would like more services added to the free format.
June 21, 2022
I use this app to help me set automatic email on Shopify...I am still testing it...but so far I think it's quite useful...
Thanks for your valuable feedback. We are glad to know that our app met your expectations so far. It is always nice to know the requirements of our users so that we can meet their future expectations and provide an engaging experience. We are open for each recommendation or feedback from our users to make their experience great. If you need any assistance with the app, please feel free to contact us. Our Support Team is available 24/7 to assist you. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Team Automizely
May 1, 2022
While the support chat feature is nice and the agents helpful, I found most of the options for this app limited. You are unable to customize the pop up to change the content requests. I cannot email my subscribers a marketing email unless I'm willing to pay $95 a month, a service that Shopify currently offers for free.
I am sorry to know that you are unable to customize the pop-up to change the content requests and found most of the options to be limited in the app. We are open to suggestions. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. I can see that you are also not happy that you have to pay $95 a month to email your subscribers. If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at [email protected] We will do our best to make sure your experience with us is worth a 5-star rating Regards, Rupam Team Automizely
March 4, 2022
This is such a horrible app. I paid for the service to be able to send emails. They cancelled my account before my cycle was over and won't give me my money back. I can't use the serivce that I paid for and I can't get my money back neither. Give me my money back! THIS APP WORKED GREAT WHEN IT WAS FREE! THE PRICE IS FINE IF IT WORKED RIGHT. EVER SINCE THE PRICE CHANGE THE APP GLINCHES ALL THE TIME AND THE FILTERS FOR THE EMAIL DON'T WORK OR INACCURATE. i WANT A REFUND FOR LAST MONTH. HORRIBLE!
I am sorry to know that the app is not working as expected and you would like to get a refund for the last month. We are open to suggestions. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at [email protected] We will do our best to make sure your experience with us is worth a 5-star rating Regards, Rupam Team Automizely
Nov. 7, 2021
I like this app to help me send out auto email to customers but I have not tried the newsletter yet. I will have to try the newsletter for black Friday.
Thanks for your valuable feedback. I am glad to know that you liked the app and also happy with the customer service support. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at [email protected] We will do our best to make sure your experience with us is worth a 5-star rating Regards, Rupam Team Automizely
Nov. 1, 2023
Quick and nice reply to any of my questions. Still learning how to use it. So far so good. Easy easy.....
Thanks for your valuable feedback. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Oct. 21, 2021
I have had some issues with the app working for a pop up but I had help via the chat with someone extremely helpful, quick to reply, polite, and all round a great help.
We are sorry to know that the app was not working for you as expected. We are continuously aiming to improve the application and work upon the suggestions given to us. Your feedback has been registered, as we are constantly striving to make your experience better with our application. We will try our best to ensure that you experience the best customer support. We are available 24/7. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Rupam Team Automizely
Oct. 26, 2022
Update: They removed helpful features, such as suggested products & countdown clock for free accounts. There is little you can do on here for free. June 27th, 2022 Been using this app since I opened my shop. It is fairly easy to use and allows you to customize your emails. They don't offer a lot of templates and the send options are limited in comparison to mail chimp (not compatible with Shopify). I was enjoying the app, until they recently made many of the features which used to be free extra now. Very disappointing.
Thanks for your valuable feedback. We are pleased to know that we were able to meet your expectations. We are continuously aiming to improve the application and work on the suggestions given to us. Your feedback has been registered, as we are constantly striving to make your experience better with our application. So in the future, you will be glad to see more enhanced features to make your experience better. We will try our best to ensure that your experience with us becomes worth a 5-star rating. We are available 24/7. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Anmol Kumar Team Automizely
Aug. 24, 2021
It's fine so far. It would be better to request a review after the customer has been able to use and maneuver around the app for some time first.
Thanks for your feedback. I am glad to know that you are exploring our app, and I am sure you will find it useful. It is absolutely fine if you choose to take some time before you review our app. As a part of the chat handling process, we are always eager to know what our merchants think of our products and services. It is our constant endeavor to delight our users. In case you need any assistance while using the app, please feel free to contact us. We are available 24/7. You can always contact us via the live chat option available on your account. Regards, Nitish Kumar Team Automizely
Aug. 18, 2021
The app itself is good. You can't change the language, however, so it is useless in any other language than English. Too bad. Would recommend for shops only operating in English speaking countries, otherwise don't waste your time.
Thanks for writing the review and letting us know about your experience and opinion about our app. We would definitely get your language related feedback forwarded to our product team and will work on it. Do get in touch with us if you need any assistance while using the app. We are available 24/7. You can always contact us via the live chat option available on your account. Regards, Nitish Kumar Team Automizely
July 16, 2021
I set up this app yesterday. I will review after I use it for a while so that I can provide an accurate review. Meanwhile, the support has been great.
Thanks for sharing your valuable feedback. We are open to any suggestions. Please let us know if you have any suggestion that makes your experience with us worth a 5-star rating. We are available 24/7. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Neelima Aggarwal Team Automizely