AfterShip Email Marketing,SMS
Email, Popup, SMS, Marketing Tool All-in-One
Rating
4.8
feedback
2,214
chart
#3,801
All reviews
Review RSS Feed
Dec. 4, 2024
Good Service
Thanks for your valuable feedback. We are glad to know that our app met your expectations so far. It is always nice to know the requirements of our users so that we can meet their future expectations and provide an engaging experience. We are open for each recommendation or feedback from our users to make their experience great. If you need any assistance with the app, please feel free to contact us. Our Support Team is available 24/7 to assist you. You can always contact us via the live chat option available on your account or email us at support@aftership.com Regards, Team Aftership
July 8, 2024
Den är bra men man måste betala för många funktioner
Thank you for your valuable feedback. We are pleased to know that you are happy with our services. We are welcome to suggestions. Please let us know if you have any ideas that would make your experience with us worthy of a 5-star rating. Our support team is available round the clock. Feel free to reach out to us anytime via the live chat option on your account or email us at support@aftership.com. Thank you for your understanding, and we look forward to your reply.
May 7, 2024
I'm giving 5 stars to Jai, my customer service rep today. And 3 stars to Automizely. Jai was wonderful; he answered my questions quickly and helped me understand what was happening. Automizely I'm still figuring out. I don't see a way to add photos to your texts, I can't schedule them for the exact time I want (we like to send texts 2-3 minutes before the hour to let people know we're going live), and so far all the texts I've tried to send have had to be reviewed for compliance issues (there haven't been any). Klaviyo was a lot easier. But maybe after I've used it more and integrated some things with Shopify, I'll come back and update my review.
Thank you for sharing the feedback for support. I'm sorry to hear that you're facing some challenges with Automizely. For scheduling texts at specific times, Automizely allows you to schedule and automate SMS and email campaigns. While there may not be an option to schedule texts for an exact minute, you can specify the sending time within a specific hour or day. As for compliance reviews, it's common for marketing platforms to have compliance mechanisms in place to ensure messages adhere to legal and regulatory requirements. It's a necessary step to maintain a high standard of messaging and protect both businesses and recipients. please feel free to contact us via the live chat option available on your account or email us at support@aftership.com We will ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Feb. 20, 2024
I find it somewhat confusing to use and integrate into Shopify and CRM.
Thanks for your valuable feedback. Please accept my apology for the experience of difficulties in using and integrating into Shopify and CRM. We are eager to know how we can make your experience a 5-star one. It is always nice to understand your requirements so we can meet your expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com. We are available 24/7. We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team Aftership
Nov. 2, 2023
Thank you for quick help. very useful app. but test email for newsletter is not free.
Thanks for your valuable feedback. We are glad to know that you found our application useful. Please note that the test email feature is free to use. We are open to each recommendation or feedback from our users to make their experience great. You are valuable to us so please feel free to contact us by chat and email to discuss with newsletter. Our Support Team is available 24/7 to assist you. You can always contact us via the live chat option available on your account or email us at support@aftership.com Regards, Team AfterShip
Aug. 20, 2022
It's great to have people help you online - I wish mobile pop up was able to show image as well as text
May 1, 2022
While the support chat feature is nice and the agents helpful, I found most of the options for this app limited. You are unable to customize the pop up to change the content requests. I cannot email my subscribers a marketing email unless I'm willing to pay $95 a month, a service that Shopify currently offers for free.
I am sorry to know that you are unable to customize the pop-up to change the content requests and found most of the options to be limited in the app. We are open to suggestions. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. I can see that you are also not happy that you have to pay $95 a month to email your subscribers. If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at support@automizely.com We will do our best to make sure your experience with us is worth a 5-star rating Regards, Rupam Team Automizely
March 4, 2022
This is such a horrible app. I paid for the service to be able to send emails. They cancelled my account before my cycle was over and won't give me my money back. I can't use the serivce that I paid for and I can't get my money back neither. Give me my money back! THIS APP WORKED GREAT WHEN IT WAS FREE! THE PRICE IS FINE IF IT WORKED RIGHT. EVER SINCE THE PRICE CHANGE THE APP GLINCHES ALL THE TIME AND THE FILTERS FOR THE EMAIL DON'T WORK OR INACCURATE. i WANT A REFUND FOR LAST MONTH. HORRIBLE!
I am sorry to know that the app is not working as expected and you would like to get a refund for the last month. We are open to suggestions. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at support@automizely.com We will do our best to make sure your experience with us is worth a 5-star rating Regards, Rupam Team Automizely
Nov. 1, 2023
Quick and nice reply to any of my questions. Still learning how to use it. So far so good. Easy easy.....
Thanks for your valuable feedback. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Oct. 21, 2021
I have had some issues with the app working for a pop up but I had help via the chat with someone extremely helpful, quick to reply, polite, and all round a great help.
We are sorry to know that the app was not working for you as expected. We are continuously aiming to improve the application and work upon the suggestions given to us. Your feedback has been registered, as we are constantly striving to make your experience better with our application. We will try our best to ensure that you experience the best customer support. We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@automizely.com Regards, Rupam Team Automizely
Oct. 26, 2022
Update: They removed helpful features, such as suggested products & countdown clock for free accounts. There is little you can do on here for free. June 27th, 2022 Been using this app since I opened my shop. It is fairly easy to use and allows you to customize your emails. They don't offer a lot of templates and the send options are limited in comparison to mail chimp (not compatible with Shopify). I was enjoying the app, until they recently made many of the features which used to be free extra now. Very disappointing.
Thanks for your valuable feedback. We are pleased to know that we were able to meet your expectations. We are continuously aiming to improve the application and work on the suggestions given to us. Your feedback has been registered, as we are constantly striving to make your experience better with our application. So in the future, you will be glad to see more enhanced features to make your experience better. We will try our best to ensure that your experience with us becomes worth a 5-star rating. We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@automizely.com Regards, Anmol Kumar Team Automizely
July 1, 2021
I use this app to blast out emails, selected conversion tools and abandon cart emails. The only concern I have with this app is that the customisations are limited and when I search regarding paid features, it does not explain in detail what the services are.
Thanks for your valuable feedback. We are pleased to know that we were able to meet your expectations. We are continuously aiming to improve the application and work upon the suggestions given to us. Your feedback has been registered, as we are constantly striving to make your experience better with our application. So in the future, you will be glad to see more enhanced features to make your experience better. We will try our best to ensure that your experience with us becomes worth a 5-star rating. We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@automizely.com Regards, Neelima Aggarwal Team Automizely
June 5, 2021
This app has been extremely useful for marketing. Popups work well, emails work great. We use it every month for our newsletter and it works flawlessly. Support has been extremely helpful when I've had a question Would recommend. EDIT: While this app has definitely done everything it needs there is an annoying and sometimes inconvenient process you need to abide by. Every couple of months you need to re-verify your account to be able to send to over 300 contacts. This process takes anywhere from 6 - 24 hours. While I understand the process it can affect your ability to send emails during this time. So like myself when I had a product launch and I needed to re-verify, it threw off the time line because of the tedious process. While support seemed helpful and apologetic when I explained the situation unfortunately there was nothing they could do to speed up the process and it left me waiting for them to verify my account which was rather frustrating. Unfortunately it was also the case that I was told 6 - 12 hours for verification and then when I contacted them they said end of day the following day.
Thanks for your valuable feedback. We are glad to know about your suggestion and this would definitely be looked into. It is our constant endeavor to delight our users. We will try our best to ensure that your experience with us becomes a 5 star one. We are available 24 X 7. You can always reach out to us via the live chat option available on your account or email us at support@automizely.com Our Support Team is available 24/7 to help you with all the issues you might face while finding your way around the app. Thanks and regards, Rupam Team Automizely Marketing
Feb. 9, 2021
I wanted to send a newsletter and it did that. Customer support is good. Lots of verifying which is fine but a little annoying. Not as user friendly as I would like.
Hello, We acknowledge your feedback. Domain verification is required to increase the email delivery rate. Please feel free to reach us if you need any further help. We are available 24x7. Regards, Mukul Saxena
Nov. 30, 2020
Hi, I used this app for a few days but I'm afraid I will uninstall it soon. The app really seems promisor, however I think it is still in the early days so it doesn't really fit our business. I was impress with all the features they offer, but I was then very disappointed how they really work. The push notifications show your shopify url, your marketing campaigns have no analytics apart from email opening and Opening Rates (which I'm not entirely sure if it means what I think it means), the birthday emails are pretty cool! However they do not have an option to upload the birthdays of our current customers. They can also create an app for you, but people have to download a sort of MarketPlace app and once they open it looks like its a basic store of yours. That us pretty cool, but we didn't like the fact that our customers had to download an app that its not ours original. If you don't mind that then the app feature is gonna be cool. Their pop us do not have an option to only show on certain pages, I also think this is something more specific to us than to most of people, so maybe this app does fit many. The app always worked well, no glitches at all and very smoot. The customer service was also a 3 out of 5. I really appreciate their patience to all my question but seems after a while they were ignoring some of my questions, telling me they would check something for me but never actually came back with an answer, however they answered 80% of our questions so I would say it is not entirely bad. If the above stuff I mentioned to not bother you then this app is actually good.
Hello, I acknowledge your feedback and would like to make your experience better. One of our experts will get in touch with you so that we can explain every feature in a detailed manner. Regards, Mukul Saxena
Aug. 30, 2020
JE l'utilise pour les formations en ligne pour faire de la publicité et lancer des campagnes d'emailling
Bonjour! Tout d'abord, merci d'avoir pris le temps de laisser un feedback. Nous vous sommes reconnaissants d'utiliser notre produit. Que pouvons-nous faire pour vous offrir une expérience 5-étoiles? Nous vous avons envoyé un e-mail, y répondre et nous indiquer ce que nous pouvons faire pour nous améliorer. Nous apprécierions vos inputs, ils nous aident à affiner les fonctionnalités d'Automizely pour mieux répondre à vos besoins marketing. Nous serions heureux de saisir chaque occasion pour améliorer notre produit et vous offrir la meilleure expérience.
June 18, 2020
I enjoy this app, but on the mobile app its not displaying all of my shop's categories & where is the customer service? Can someone help me with this?
Hello, Thank you for your feedback. We have written to you separately to cater to the concern highlighted by you. Thanks Team AfterShip
June 3, 2020
I liked this app on the first 2 weeks. But now the Social proof didn't update the data. I don't know why. Social proof didn't update the data of my new orders. Since last week.
Hello, Thank you for your feedback. Could you please help us receive the Account ID so that we could investigate. Thanks Team AfterShip
March 24, 2020
Hi there, leaving a review b/c I cannot figure out how to contact ya'll. I just created a pop up on my website but the emails aren't being synced to my costumers/email subscribers in shopify. Please assist. Thank you.
Hello, I have checked your Account and found that the option to send emails has been disabled. Please go to this URL to enable it and post that your subscribers will start receiving them: https://conversions.automizely.com/emails Thanks Team AfterShip
March 14, 2020
Sorry but I uninstalled you app. Can you please fix your Unsibscribe button in your automated series so I can unsubscribe from your emails. Thank you.
Hello, Thank you for your review. we tried contacting you through email. Please let me know if we could hear back from you. Thanks Team AfterShip