AfterShip Email Marketing,SMS
Email, Popup, SMS, Marketing Tool All-in-One
Rating
4.8
feedback
6,385
chart
#2,610
All reviews
Rating Breakdown
Review RSS Feed
July 1, 2021
I use this app to blast out emails, selected conversion tools and abandon cart emails. The only concern I have with this app is that the customisations are limited and when I search regarding paid features, it does not explain in detail what the services are.
Thanks for your valuable feedback. We are pleased to know that we were able to meet your expectations. We are continuously aiming to improve the application and work upon the suggestions given to us. Your feedback has been registered, as we are constantly striving to make your experience better with our application. So in the future, you will be glad to see more enhanced features to make your experience better. We will try our best to ensure that your experience with us becomes worth a 5-star rating. We are available 24/7. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Neelima Aggarwal Team Automizely
July 1, 2021
Sorry, this app doesn't work for me. I wish it did. but 1. the social proof doesn't show images 2. it slowed down my website a lot Thought I could save some $$ but unfortunately I have to find a paid app.
We are sorry to know that the app is not working for you. We are continuously aiming to improve the application and work upon the suggestions given to us. Your feedback has been registered, as we are constantly striving to make your experience better with our application. We will try our best to ensure that you experience the best customer support. We are available 24/7. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Rupam Team Automizely
June 23, 2021
recently downloaded the app haven't noticed the results of the app yet but so far so good, one thing I dislike is the fact that your email address isn't verified unless you buy a domain email and the fact that test emails take forever to send out.
Thank you for your review. We are glad to know that you are exploring our app. It is our constant endeavor to delight our users. In case you need any assistance while using the app, please feel free to contact us. Also, your feedback about email addresses isn't being verified unless you buy a domain email and the delay in sending the test emails has been registered. We will try our best to ensure that you experience the best customer service. We are available 24/7. You can always contact us via the live chat option available on your account. Regards, Rupam Team Automizely
June 11, 2021
I used this app an this is quite good and their customer support is is great. Its some of the features are very effective.
Thank you for your review. We are glad to know that you are exploring our app. It is our constant endeavour to delight our users. In case you need any assistance while using the app, please feel free to contact us. We will try our best to ensure that your experience with us becomes worth a 5-star rating. We are available 24/7. You can always contact us via the live chat option available on your account. Regards, Nitish Team Automizely
June 9, 2021
Just started using so will advise after some time of testing ;) Its hard to justify how you rate an app when you just start using it.
Thanks for your valuable feedback. We are glad to know about your suggestion and this would definitely be looked into. It is our constant endeavor to delight our users. We will try our best to ensure that your experience with us becomes a 5 star one. We are available 24 X 7. You can always reach out to us via the live chat option available on your account or email us at [email protected] Our Support Team is available 24/7 to help you with all the issues you might face while finding your way around the app. Thanks and regards, Rupam Team Automizely Marketing
June 5, 2021
This app has been extremely useful for marketing. Popups work well, emails work great. We use it every month for our newsletter and it works flawlessly. Support has been extremely helpful when I've had a question Would recommend. EDIT: While this app has definitely done everything it needs there is an annoying and sometimes inconvenient process you need to abide by. Every couple of months you need to re-verify your account to be able to send to over 300 contacts. This process takes anywhere from 6 - 24 hours. While I understand the process it can affect your ability to send emails during this time. So like myself when I had a product launch and I needed to re-verify, it threw off the time line because of the tedious process. While support seemed helpful and apologetic when I explained the situation unfortunately there was nothing they could do to speed up the process and it left me waiting for them to verify my account which was rather frustrating. Unfortunately it was also the case that I was told 6 - 12 hours for verification and then when I contacted them they said end of day the following day.
Thanks for your valuable feedback. We are glad to know about your suggestion and this would definitely be looked into. It is our constant endeavor to delight our users. We will try our best to ensure that your experience with us becomes a 5 star one. We are available 24 X 7. You can always reach out to us via the live chat option available on your account or email us at [email protected] Our Support Team is available 24/7 to help you with all the issues you might face while finding your way around the app. Thanks and regards, Rupam Team Automizely Marketing
April 20, 2021
I have just started this app but all seems good so far, easy to use and fast response. The layout looks clean and all functional so far.
I am glad to know that you are enjoying our app. In case you face any issues while using the app, please don't hesitate to contact us back and your issue will be dealt with utmost priority. Our Support Team is available 24/7 to help you with all the issues you might face while finding your way around the app. Regards, Rupam Sarma Tamuli From Automizely Marketing Team
April 14, 2021
Didn't find my already existing subscribers unfortunately hope this is fixed.......................
Hi, Apologies for the inconvenience. We have checked from the backend and found that the database is still being synced so we would suggest you to wait for sometime and check again. One of our support staff members has sent you an email to discuss this further please respond to the email or email us at [email protected]. Best Regards, Nitish
March 30, 2021
Quick customer service! Wish there was more help person to person, instead of just sending links to articles.
I understand you want more support in Automizely Marketing. I apologize for the inconvenience this has caused to you. I would request you to please tell us what we can help you with in near future and what are your expectations using Automizely Marketing. We will try our best to assist you on the same. Our Support Team is available 24/7 to help you with all the issues you might face. Regards, Rupam
March 17, 2021
Using it for pop-ups, abandoned carts and follow-up emails. Works well. Over 6 contacts aready created with only 7 unsubscribes.
Hello, Thank you for your feedback. We would like to inform you that you will receive an email from one of our experts to get the issues that you are facing while using our app. Best Regards, Manish Mittal
March 2, 2021
I wrote to support on Friday but nobody returned. The pop-up is not working correctly on Chrome. Even though I choose "once per day per visitor" it opens on every single page and every single refresh (even if you sign up, it still pops)... It is unusable like this, it will be perceived as spam. EDIT: The problem continues... I published, checked and closed back. Moreover, the chat is not appearing on my dashboard anymore so I cannot contact you fast enough.
We apologize for the inconvenience. The engineering team has fixed the issue. The popups are currently disabled on your account. We recommend trying it again and do let us know if the issue persists. You can always contact us via chat option or email us at [email protected]. Kind regards, Mudit
Feb. 9, 2021
I wanted to send a newsletter and it did that. Customer support is good. Lots of verifying which is fine but a little annoying. Not as user friendly as I would like.
Hello, We acknowledge your feedback. Domain verification is required to increase the email delivery rate. Please feel free to reach us if you need any further help. We are available 24x7. Regards, Mukul Saxena
Nov. 30, 2020
Hi, I used this app for a few days but I'm afraid I will uninstall it soon. The app really seems promisor, however I think it is still in the early days so it doesn't really fit our business. I was impress with all the features they offer, but I was then very disappointed how they really work. The push notifications show your shopify url, your marketing campaigns have no analytics apart from email opening and Opening Rates (which I'm not entirely sure if it means what I think it means), the birthday emails are pretty cool! However they do not have an option to upload the birthdays of our current customers. They can also create an app for you, but people have to download a sort of MarketPlace app and once they open it looks like its a basic store of yours. That us pretty cool, but we didn't like the fact that our customers had to download an app that its not ours original. If you don't mind that then the app feature is gonna be cool. Their pop us do not have an option to only show on certain pages, I also think this is something more specific to us than to most of people, so maybe this app does fit many. The app always worked well, no glitches at all and very smoot. The customer service was also a 3 out of 5. I really appreciate their patience to all my question but seems after a while they were ignoring some of my questions, telling me they would check something for me but never actually came back with an answer, however they answered 80% of our questions so I would say it is not entirely bad. If the above stuff I mentioned to not bother you then this app is actually good.
Hello, I acknowledge your feedback and would like to make your experience better. One of our experts will get in touch with you so that we can explain every feature in a detailed manner. Regards, Mukul Saxena
Nov. 24, 2020
So far I like this app, it does what it says it will do. Although I wish there was more customization allowed. **UPDATE TO DEVELOPER** Biggest challenge is customizing emails. It would be nice to be able to send emails to specifics customers based on tags, products, etc.
Hello, We acknowledge your feedback and our team is working hard to make the app more user friendly. Your suggestions play a significant role in this process. You can share, what type of customization are you expecting so that we can assist you better? Regards, Mukul Saxena
Nov. 23, 2020
So far the app is working well, but then again, I did just download it. I'm not very fond of my agent pressing for a review. I've had this app dowloaded for all of 45 minutes and after answering 1 question for me, Shahvaz was down my throat about a review. I didn't answer for 1 minute and Shahvaz came back telling me to send a message once I was done with the review. I just brushed it off and was going to leave a review after I've gotten a feel of the app and the agents/customer service. I asked a second question and was given the answer very quickly, but once again Shahvaz brought up leaving a review. The agents should at least try to make the customers feel as though they are really there to help because they want to and don't mind it, not because they want some grand review. Anyway, so far the app isn't causing any problems and has what I need, but we'll see what happens later on down the road. As for AfterShip & Automizely, train your agents you have for Automizely - 30+ Free Apps to do and be better.
Thank you for sharing your valuable feedback. At Automizely we never force or press our customers to leave reviews. We sincerely apologize for the bad experience you had. The feedback has been forwarded to the concerned team. The team will work on improving our training and make sure these incidents won't be repeated in the future. In case you have any query or feedback, do reach out to us on the chat option available on your account or email us at [email protected] Kind regards, Mudit
Nov. 21, 2020
doesn't work properly on my store,its a shame as I have heard good things about this app and would love to actually use it. please try to fix this thank you
We extremely apologize for the inconvenience caused. We have sent you an email to discuss the issue further. You can also reach out to us via the chat option in your account or please email us at [email protected] (24X7). Kind regards, Anurag Pal
Nov. 11, 2020
for the support team only 2 stars: The support team answer fast, but one day i had a big problem and they said that i should wait and they would updating me the next day. After one day, they said the same. Later ignoring my response. After 2 weeks, I wrote them again and after that they helped me. Although they told me they would updating ME and not vice versa. For the app 3 stars: they have lots of option, but I can't tell you more because i don't use all of them yet.
Hi, Thanks for your words. We apologize for the inconvenience. We have sent you an email to discuss this further. Kind Regards, Riyaz
Nov. 10, 2020
I will give another review when my store open. but this has everything i think i need to have a great launch.
Hi, Thank you for your review. Best wishes for your new store launch. Do let us know if you have any feedback for us we are really eager to know how can we make it a 5-star experience for you. Kind Regards, Riyaz
Oct. 29, 2020
It’s okay. I wish the pop ups didn’t have your brand in the bottom. Wish this could be something you guys update.
Thank you for your review. The option to remove our branding "Powered by Automizely" is already available on your account. We have updated the settings on your account and the option will be visible now. (Please refresh the page once to see the changes) I hope this will make your experience a 5 star one. Eagerly waiting to see the update on the rating as well. In case if you have any other query do reach out to the chat team via the chat option on the bottom right corner of your Automizely account. We are available 24 X 7. Kind regards, Mudit
Aug. 30, 2020
JE l'utilise pour les formations en ligne pour faire de la publicité et lancer des campagnes d'emailling
Bonjour! Tout d'abord, merci d'avoir pris le temps de laisser un feedback. Nous vous sommes reconnaissants d'utiliser notre produit. Que pouvons-nous faire pour vous offrir une expérience 5-étoiles? Nous vous avons envoyé un e-mail, y répondre et nous indiquer ce que nous pouvons faire pour nous améliorer. Nous apprécierions vos inputs, ils nous aident à affiner les fonctionnalités d'Automizely pour mieux répondre à vos besoins marketing. Nous serions heureux de saisir chaque occasion pour améliorer notre produit et vous offrir la meilleure expérience.