AfterShip Product Reviews
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Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. This is not the experience we want to provide to our users. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. Also, we are continuously working to improve the application hence you will notice other enhanced features soon. If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at [email protected] We will do our best to make sure your experience with us is worth a 5-star rating Regards, Team AfterShip
This app is super beginner friendly and the customer support is prompt. The only issue is the pricing is extremely expensive and it was an unexpected change. I started on a free plan which gave me access to everything, I took my time setting up how I wanted my store to operate, and then it all got taken away because I simply couldn't afford those features. I use automizely for email marketing and reviews but I will have to find something comparable to meet my business needs. As a small business owner if you have the money this is a great app to use.
Thanks for your valuable feedback. We are glad to know that you liked our App and support. I am sorry for to hear that you found pricing plans a bit expensive, however I would like to inform you that our Review app is Free as of now. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at [email protected] We will do our best to make sure your experience with us is worth a 5-star rating Regards, Ankush Kumar Team Automizely
The application itself is decent, but customer service is very inefficient. I had a problem trying to move the review app on the product page. Their coding actually doesn't appear in my template so I can't move it. It's been almost a month. The first people I talked to were not helpful at all, knew nothing other than what is already available in the help pages. Than they transfered me to some other company, who transfered me to yet another company and since then all I get are emails saying they are closing my request because I did not answer the email they sent the day before, email which I never received. This is the 3rd or 4th time they try to close my request in such manner. My problem isn't solved and I don't think it ever will.
I am sorry to know that you are unhappy with the customer service support. Your feedback has been registered. I can see your issue regarding moving the review app to the product page was not resolved even though you have contacted us multiple times. In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that you experience the best customer support. Regards, Rupam Sarma Tamuli Team Automizely Reviews
Just starting out, but it is very simple, effective and support is right on the chat. The fact its free and they remove the branding *chefs kiss*
I can see that you are not happy with the app. Also, thank you for your valuable feedback about the customer support team. Your feedback has been registered. In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that you experience the best customer support. Regards, Rupam Sarma Tamuli Team Automizely Reviews
The app isn't quite what I needed (I wanted to be able to customize the review questions), but the customer support team was great!
I can see that you are not happy with the app as you are unable to customize the review questions. I apologize for the inconvenience. However, thank you for your valuable feedback about the customer support team. Your feedback has been registered. In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that you experience the best customer support. Regards, Rupam Sarma Tamuli Team Automizely Reviews
Haven't used the app yet had to contact the customer services team to disable the review limit and remove their logo watermark both of which are free features, I'm not sure why they were not enabled by default. Once done I'm then asked to leave a review, seems like an elaborate scheme to get 5-star reviews.
Thanks for your review. Really looking forward to having you use our app and give us an opportunity to serve you with the best of features and services. Please be informed that removing the watermark and review limit is user-driven here at Automizely, as and when we receive a request from our users we do the needful. These features if enabled beforehand, would not help our users to actually know that these changes are required as they continue their journey as entrepreneurs with us and want to attract more and more traffic. Please note that there is no rush to leave a review, you can take your time and then update/delete/write a review at your convenience In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly. Our ‘Support Team’ is available 24/7 to provide you with assistance. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Rupam Team Automizely
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