AfterShip Product Reviews
Boost Sales with Social Proof - AfterShip Reviews
Rating
4.9
feedback
3,409
chart
#3,210
All reviews
Rating Breakdown
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July 20, 2023
The app has not been working for the past 2 weeks, customer support has been useless. It does not do things other review apps do
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. You are our valued user and we always aim to deliver a great experience. We are very disappointed to know that our service did not meet your expectations. We have investigated the reason and fixed this for you, now reviews widget is visible on your website. We regret the inconvenience caused to you. Regards, Team Aftership
April 1, 2023
Product review Cant be Visible To All Custom Landing pages and Some Shopify themes , I asked for help and They Refused to Add link to website Saying " You need a Paid Plan " How can someone buy the plan without help of developers and see the theme to himself? All they do is send you links and you try at your own. i can send all screenshots on the conversations. after saying that i will screenshot the chat and share my honest reviews they asked me to give developer the access , Now im waiting 2 days Becasue my case is not priority as i am still on trial verson. they Helped people when they launched to get good reviews and now its opposite
Feb. 28, 2023
Don't be fooled by their free plan. You're on a free trial for a week or two - and after that, you won't be able to collect any reviews, the "Write a review" button disappears and you'll be only able to display the reviews you've collected on your first 2-week trial. It's a very "fine print" thing, with the free plan. They offer a free plan, but if the review app cannot collect simple text reviews - then it's useless. Imagine a restaurant would offer a free plan, when you can only look at the food, but cannot eat it. That's the situation here.
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. This is not the experience we want to provide to our users. I would like to inform you that recently our pricing plan was updated and the "write a review" feature is available on the Paid plan. Could you please help with the requirements so that we will discuss them over a quick meeting and make sure that we will help you accordingly? If you need any further assistance, please feel free to contact us via the live chat option available on your account or email us at [email protected] We are looking forward to your response. Regards, Team Automizely
Jan. 2, 2023
worst app ever ( we are a funded d2c brand ) , we had an issue with a review star rating, the star reviews were not showing under the product title our team reached out to the support and its been 1 week on 3 Jan'23 its not been solved yet we also requested then we have an important product launch on 1 Jan still they ignored it they are mis-using our situation because they know our existing customers won't migrate because we already have a lot of reviews
Hello HappyHeed Team, Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. This is not the experience we want to provide to our users. We would like to inform you that the issue with the star rating has been fixed and we really apologize for the delay. please check and let us know if the star rating is now visible in the right place for you. You can access our support via our live chat feature or contact us via [email protected]. We are looking forward to your response. Regards, Team Automizely
March 27, 2023
Shady shady shady. So all the 5 star reviews are because they offer to remove the automizely branding if you give them a good review (surely this is against Shopify TOS?). They also start you out on a free trial of the premium plan which masks the complete lack of functionality of the free plan. You can't collect reviews on the free plan! This is a reviews app that can't collect reviews! The button on your website that says "write a review" disappears after the trial ends. That is absolutely ridiculous. Do not trust the other reviews. Sort by 1 and 2 stars to get the real picture.
June 30, 2022
Probably the worst customer service ever, it took almost a week for them to install a piece of code to show the review stars and still they didnt manage to do it. I remind them everyday they still dont do it. I asked them to completely remove the code from my theme, they said yes we have removed the code and i uninstalled the app afterwards, still two piece of code was left on my website. I manually removed it. Do not install this app you will regret it!
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. You are our valued user and we always aim to deliver a great experience. We are very disappointed to know that our service did not meet your expectations. We will investigate the reason for the concern that you have raised to understand where we have fallen short of your expectations. Please check your inbox, as you will be contacted via email shortly. We regret the inconvenience caused to you. Regards, Neha Karadi Team Automizely
Jan. 28, 2022
Do not install it if you see that it is free. It totally messed up my store. This application is not added to the review tab. Comments appear in the footer(LOL). Customer service is like a robot. Just keeps saying that we will improve it. A complete disgrace.
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. You are our valued user and we always aim to deliver a great experience. We are very disappointed to know that our service did not meet your expectations. We will investigate the reason for the concern that you have raised to understand where we have fallen short of your expectations. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as you will be contacted via email shortly. We regret the inconvenience caused to you. Regards, Neelima Aggarwal Team Automizely
Jan. 13, 2022
Extremely bad support, doesn't even speak english i suppose he is using a translation. However the app don't support danish and, doesn't sort by languages, not sure whether they are going to charge you in the future, app leaves code when uninstalled, including - Google Snippets and Review widgets. Make sure you create a duplicate of your current theme before downloading this app. But i recommend that you DO NOT download this app.
I am sorry to know that you are not happy with the customer service support and the app doesn't support Danish and doesn't sort by language. Thank you for sharing your feedback with us. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. You are our valued user and we are committed to providing the best support at all times. We are assigning a support executive to check and resolve your concern. Please check your inbox, as you will be contacted via email shortly. We regret the inconvenience caused to you. Regards, Rupam Team Automizely
Jan. 5, 2022
It is called a review app but actually it is a total crap on doing that. I cannot import the reviews and the service is as useless as ever. Deleted immediately, what a waste of time.
Thank you for sharing your feedback with us. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. You are our valued user and we are committed to providing the best support at all times. We are assigning a support executive to check and resolve your concern. Please check your inbox, as you will be contacted via email shortly. We regret the inconvenience caused to you. Regards, Neelima Aggarwal Team Automizely
Dec. 8, 2021
I was really expecting more from this app. Can't send review requests manually or to anyone who purchased something from before the app was installed. Contacted support about this, not sure what happened but my scheduled emails disappeared. Then every support advisor I spoke to didn't understand my problem and gave useless solutions that have nothing to do with my problem. Really wanted to like this app.
I can see that you are concerned about not being able to send review requests manually or to anyone who purchased something before the app was installed. Also, you are not getting the expected help from customer service support. I am sorry for the inconvenience this has caused you. It is our constant endeavor to delight our users and make their experience with the app useful. We will try our best to ensure that your experience with us becomes a 5 star one. We are available 24 X 7. You can also contact us via the live chat option available on your account or email us at: [email protected] We sincerely regret the inconvenience caused to you. Regards, Rupam Team Automizely Reviews
Nov. 29, 2021
Before I gave them a good comment, the customer service was very quick to solve the problem, but after I gave them a 5-star good comment, the customer service was very slow to deal with the problem. Two weeks ago, they said they would solve the problem for me, but so far, they still haven't given me any reply. I am very disappointed with the attitude of the customer service!
I am sorry to know that your issue was not resolved and you are not happy with the customer service support. It is our constant endeavor to delight our users and make their experience with the app useful. Please note that your issue would be dealt with utmost priority. We are available 24 X 7. You can also contact us via the live chat option available on your account or email us at: [email protected] Regards, Rupam Team Automizely Reviews
Oct. 31, 2021
I've had a big problem with this app. I deleted my other review app on advice from one of the support team, but now my new reviews with automizely show up in the wrong place on the page, and for two days I've been going back and forth with support to fix this. Now I have no reviews posted because my pages looks unprofessional with the reviews in the middle of the page. This has been a very bad experience.
I am sorry to know that your reviews are showing up in the wrong place. It seems that the developers have resolved your issue. One of our support staff will get back to you. It is our constant endeavor to delight our users and make their experience with the app useful. Please note that your issue would be dealt with utmost priority. We are available 24 X 7. You can also contact us via the live chat option available on your account or email us at: [email protected] Regards, Rupam Team Automizely Reviews
Oct. 21, 2021
Stay away! Not only will they NOT ship out in 1-3 days as claimed but will do absolutely nothing to really look into your claims. If you need a refund, good luck, will not happen. I've had orders in limbo for over a week now and customer service is no help whatsoever. Never had half the issues I had with oberlo with these jokesters. If you value your customers and your time and money use another app.
I am sorry for the inconvenience this has caused you. Please note that you have posted your review on the incorrect channel. I can see that you are concerned about your orders in Dropshipping app not being shipped out in 1-3 days. Also, you are not getting the expected help from customer service support. It is our constant endeavor to delight our users and make their experience with the app useful. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly. We will try our best to ensure that your experience with us becomes a 5 star one. We are available 24 X 7. You can also contact us via the live chat option available on your account or email us at: [email protected] We sincerely regret the inconvenience caused to you. Regards, Rupam Team Automizely Reviews
Oct. 27, 2021
After using it a few times, it feels bad. I can’t import reviews. My products are all rated. The customer service has not solved my problem, and I feel they are impatient, so I uninstalled it.
I can see that you are unable to import reviews and the customer service was unable to resolve your problem. I am sorry for the inconvenience this has caused you. It is our constant endeavor to delight our users and make their experience with the app useful. We will try our best to ensure that your experience with us becomes a 5 star one. We are available 24 X 7. You can also contact us via the live chat option available on your account or email us at: [email protected] We sincerely regret the inconvenience caused to you. Regards, Rupam Team Automizely Reviews
Oct. 13, 2021
The app wouldn't upload my past reviews even using the correct format required. I even had a customer service person assist me and they couldn't figure it out. The app has the potential to be great, but a key feature wasn't working.
Thank you for your feedback. It is our constant endeavor to delight our users and make their experience with the app useful. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly. We regret the inconvenience caused to you. Regards, Shahvaz Team Automizely Reviews
Oct. 7, 2021
i wanted to have rating stars on home page right under the title which option was not available and on neither on product page, but support team was nice and helpful. consider my one star as 5 star just for the support team.
Thank you for your feedback. It is our constant endeavour to delight our users and make their experience with the app useful. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly. We regret the inconvenience caused to you. Regards, Neelima Aggarwal Team Automizely Reviews
Sept. 11, 2021
Al principio bien, la app me gusta pero el soporte no te ayuda y solo te manda a que tu hagas cosas àra despues nada pedirmas mas cosas, lo siento pero no la recomiendo
Thank you for sharing your valuable feedback. We apologize for the inconvenience caused. We have sent you an email to discuss this further. Automizely Team
June 24, 2021
Absolutely horrible. It sent thousands of emails to every single customer we have ever had over the past six years asking for reviews of products they never even purchased. This was AFTER I had tried deleting the app and had even emailed them asking how to remove the app with no response. They finally got back to me days later with a super involved way to delete the subscription and then organization and then finally the account. They also didn't have a way to send any type of email saying "Sorry!" to the thousands of customers they sent erroneous emails to. This app it a NIGHTMARE!
It is unfortunate to know that we did not meet your expectations. However, this is not the experience we want to provide to our users. It is our constant endeavour to delight our users and make their experience with the app useful. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly. We regret the inconvenience caused to you. Regards, Nitish Team Automizely
April 6, 2021
Didnt remove "Powered by Auutomizely" at bottom of page, even though they claimed they would do it for free.
We extremely apologize for the inconvenience. We have removed the branding "powered by automizely" for you. Do let us know if you any queries. You can reach out to us at [email protected]. Kind regards, Automizely Team
March 5, 2021
I submitted the form but I do not receive any email from the app? Why do I need to verify email to use the app?
We extremely apologize for the inconvenience. Email verification is an important step to verify the identity. Our team has investigated the issue and found that the email you have used to sign up is invalid or unable to receive emails. Kindly use a different email address to sign up. Do let us know if you any queries. You can reach out to us at [email protected]. Kind regards, Mudit