AfterShip for TikTok Shop
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my chat assistant was really nice and very helpful great job !
Very helps customer service getting problems solved efficiently
Great in theory but poor performance and even poorer customer service. Products and orders fail to sync. Cancellations do not sync so items are shipped when the customer has received a refund. Every time we reach our to customer support, we go round in circles without any knowledge assistance. We end up having to research and fix the issues ourselves. Extremely overpriced, even more so for to poor system and service.
Thank you for sharing your feedback with us. We apologize for the synchronization issues you've encountered with our service, including product and order discrepancies and cancellations not syncing correctly. We understand the frustration this has caused. Our team is looking into all the issues you reported and provide you the better assistance to improve your experience. Regarding customer support, we are committed to providing more effective and knowledgeable assistance. We appreciate your patience and understand that the experience you described is not acceptable. Additionally, we are continuously evaluating our pricing structure to ensure it reflects the value we provide. Your feedback is crucial in helping us improve our service, and we want to make things right for you. If you have specific concerns requiring immediate attention, please reach out to us directly at [email protected], and we will do our best to assist you promptly. Thank you for your patience and for giving us the opportunity to address your concerns. We value your feedback and are dedicated to enhancing your experience with our service. Regards, Team AfterShip
The app has it's quirks, but overall works well however the price to value is outrageous.
It is unfortunate to know that you did not have the best experience using our app and you are not happy with the pricing & features. I am sorry for the inconvenience. We are continuously aiming to improve the application and work upon the suggestions given to us. Your feedback has been registered and we work really hard to make our app user-friendly and provide a great support experience. You are our valued user and we will ensure that you have a great experience with our app. Apologies for the inconvenience caused. Regards, Team AfterShip
very useful to have agents on hand to help. fast reply and great knowledge
Downloaded to automatically sync our Tik Tok orders to our Shopify and works well, all issues were answered promptly by the online help as well!
Very helpful member of staff who took the time to go through a step by step process to help fix my issue.
The support team is very nice
Pooja is very quick understanding and professional, helped me solve the issue very quick and very nice with a lot of patience.
Fast customer service, very easy system to use and great for those who are on tiktok shop!
App does not properly sync products or the update of the products. When an order comes in from Tiktok it doesn't provide the customer info in shopify. No name, address or email to fulfill the order. I updated photos and information of products in shopify but the update did not reflect in the Tiktok shop. Customer service was kind, but was unable to help. After an hour of waiting while they looked into the issue they stated they will see if the developer can help and will email me in a few days. Meanwhile my Tiktok shop is still active and disarrayed with the ability for customers to place orders for non existent and incorrect products. The issue is costing me sales and I'm also paying for the app that doesn't work.
Thank you for your Feedback. It is unfortunate to know that we did not meet your expectations. However, this is not the experience we want to provide to our users. It is our constant endeavor to delight our users and make their experience with the app useful. We are assigning a support executive to investigate and resolve your concern. They will help you to fix it and revert you over the same chat and by an email. Please don’t hesitate to contact us directly at [email protected] if you have any questions or would like to check on our availability. Our Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have.
Sweet people help me link my account and with any other questions i have so far its working well! :D
helped me get what I needed, would have been 5 stars but, I am in a big rush and took a little long to respond
Thank you for your valuable feedback. We understand that timely responses are crucial, and we regret the inconvenience caused by the delay. We assure you that we are taking steps to ensure that this does not happen again. Our team is continuously working towards improving response times and providing better service to our users. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
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