AfterShip for TikTok Shop
Boost sales by auto-syncing products, inventory and orders.
Rating
4.8
feedback
292
chart
#875
All reviews
Review RSS Feed
Aug. 21, 2023
Really helpful service. I had POOJA, JAI to support with an issue, very quick response to the point. Thank you
Aug. 18, 2023
Fairly easy to set up and connect to your tiktok shop. However, I had some Syncing related questions & decided to ask for help & the customer support Rep "Sadhan" was very helpful & answered all my questions.
Aug. 11, 2023
Great experience and easy set up. Was very helpful with the set up and informative with the questions I had.
Aug. 9, 2023
Great tool - makes tiktok shopify much streamlined, takes.a bit of getting used to though. UI could be more intuitive...Gave it 5* as customer support is excellent
Aug. 8, 2023
Customer service was very helpful and made it so much easier to set up my TikTok shop! Having orders connect to our Shopify will also help us manage inventory better so looking forward to using AfterShip for some time :)
Aug. 4, 2023
when the order is synced from Tiktok shop to shopify, the customer name becomes some hard coded "Joe Customer". contacted the support and wasn't really helpful. I can definitely see improvements in their customer support.
Thank you for your Feedback. It is unfortunate to know that we did not meet your expectations. However, this is not the experience we want to provide to our users. It is our constant endeavor to delight our users and make their experience with the app useful. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly. We regret the inconvenience caused to you. Regards, Team Automizely
Sept. 28, 2023
Great customer service, Adytia was quick and efficient! They jump quickly on a call to solve any issues.
Aug. 3, 2023
Excellent customer service by Anmol! I was having issues with my products syncing and he was very patient with me and walked me through it over Zoom. I am so excited to get started on TikTok Shop!
Aug. 3, 2023
Great experience so far! Very useful for getting my products onto Tiktok without having to spend hours doing it manually
July 31, 2023
Works great and probably the only integration that works with TikTok Shop. Highly recommend you to try it.
July 29, 2023
Easy switch from SkuIQ and great customer service experiences so far when having to work with them on questions!
July 28, 2023
Aditya Kumar - Really helpful service, thank you for responding quickly to my query and resolving the issue.
July 27, 2023
Kumar was very helpful and pleasant, he dealt with all my queries in a timely and efficient way and suggested ways to contact TT when he was not able to provide the solution himself.
July 26, 2023
Great experience thanks Aditya, sorted out my issue. Thank you. I could not sync at first but eventually it worked.
July 25, 2023
Very easy to use. Saved me a whole lot of time and made it easy to set up my shop on TikTok. Highly recommend
July 11, 2023
I have nothing but trouble using this app. It appears it's not updated to TikTok Shop Seller Central. I had to delete it and find someone else.
Store
Chef Gina's® Mini Food
Using app
5 days
Thank you for your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. This is not the experience that we want to provide to our users. I understand that it is time taking process to put the dimension in all the N numbers of the items, but in order to make this possible in an easy way, we can add the dimension in bulk. You might not be able to do this as you are on the free plan, but we can give you access to update the dimension in bulk for the next 30 days as a token of apology. Hope you will accept this and we will implement this soon as we are working on the meta field of Shopify's product so that the users will not need to add the dimensions here and will capture the data from there automatically. The developers and engineers are working on this and soon we will launch this. Please don’t hesitate to contact us directly at [email protected] if you have any questions or would like to check on our availability. Our Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have. Regards, Team Automizely
June 24, 2023
Terrible. ive spent a total of 12 hours on this app syncing products, one product would not allow the variants to sync due to an error message saying sales attribute contains prohibited words. which is obviously an error. live chat no help at all. no one can fix the issue. ive also tried deleting the product so I could then try again and upload and sync it and it does not allow you. Waste of time. The app is a nightmare to navigate, and live chat is a waste of time,ive now deleted the app after waiting over 24hrs for a response on live chat
Dear valued customer, Thanks for your feedback. We apologize for any inconvenience caused by the error message you encountered when trying to sync product variations. Let me explain the reason for this error. TikTok has a product restriction review mechanism, which does not allow filling in specific sales attributes that contain prohibited words. Unfortunately, TikTok does not provide clear guidance on which words are banned, which can lead to confusion and a waste of time. We understand this can be frustrating, especially if you are unaware of TikTok's limitations. It is recommended to contact TikTok's Support Team for further explanation. As AfterShip is TikTok's in-depth partner, we can also assist you in dealing with this issue. We value your feedback and would like to assure you that we are constantly working to improve our app to provide the best possible user experience. We hope you will consider using our app again, as we have many useful features such as bulk product editing, order synchronization, and inventory sync to help you grow your business. Thank you for bringing this matter to our attention, and we look forward to serving you better in the future. Regards, Team AfterShip.
June 21, 2023
Fixed any issues lets be honest I created being click happy! Fastest help i've received on any app.
June 20, 2023
Good app. Does mostly what it needs to do. However it's slow to sync and also it doesn't carry across product EAN data to the Tik Tok listing, which of course is super important and very much needed. As we have around 11,000 products, and some of them have variants, I'm not going to be manually copying and pasting every one of the barcodes from my Shopify store into the TikTok Shop equivalent listing. This is surely one of the things that the app is meant to do. Where an EAN exists on Shopify, the conversion code they have in this app that creates the listing in Tik Tok should copy this across. This is mega important to us and it will be (or should be) to any other Shopify merchants that would want to use your app. I've raised this and other glitches like this with your tech / integration team, who so far have been very quick to respond, so I'm hopeful this can be added soon. I'm surprised this hasn't been raised already. Or, is your app new and not fully operational?
Thanks for your valuable feedback. We are happy to know that you found the app good & useful. Thank you for your feedback and recommendations. It is always nice to know the requirements of our users so that we can meet their expectations and provide an engaging experience going further. As for the products taking time to sync in the app, we are assigning a support executive to investigate and resolve your concern. Please check your inbox, as you will be contacted via email shortly. Trust us, we work very hard to make our app user friendly and provide a great support experience. Regards, Team AfterShip.
June 12, 2023
So far so good. The support team is very helpful, and the app has made our TikTok selling process very smooth.