AfterShip for TikTok Shop
Boost sales by auto-syncing products, inventory and orders.
Rating
4.8
feedback
292
chart
#874
All reviews
Review RSS Feed
May 25, 2024
I am a new business owner, meaning that I am going through a lot of issues and challenges, however, AfterShip Feed Support is extremely helpful. The AfterShip Feed Team has been instrumental in synchronizing the products from our store to TikTok, ensuring a seamless and efficient integration. Their expertise has significantly streamlined our operations, allowing us to reach a wider audience on the platform. Additionally, they are providing ongoing assistance with other issues we are encountering, demonstrating their commitment to exceptional support and service. Sincerely, MAXPRESS.
May 21, 2024
Customer Service is excellent. It's improving, but still not very intuitive for set up.
Thank you for taking the time to provide your feedback. We’re thrilled to hear that you found our customer service to be excellent. We understand that the setup process can be more intuitive, and we're actively working on improvements in that area. Your insights are invaluable in helping us enhance our services. We're here to assist you every step of the way and ensure that your experience with our app is smooth and enjoyable. One of our experts has sent you an email so we can join you for a screen share meeting to demonstrate our application. If you encounter any difficulties during the setup process or have any questions, please feel free to contact us via the live chat option available on your account or email us at [email protected] We look forward to your updated review and sincerely hope that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
May 20, 2024
I had some issues connecting our TikTok account and I contacted customer support. Sadhan connected with me and helped me through the entire process. He made sure that we sorted out every problem together. #1 customer support I have received from any Shopify app!
July 30, 2024
This app continuously submits the order into Shopify under the wrong location causing issues. Been on with support over two weeks and still no correction. Inventory nightmare!!
Thank you for sharing your feedback with us. We apologize for the synchronization issues you've encountered with order syncing to different locations. We understand the frustration this has caused. I want to assure you that our team has thoroughly checked everything on our end and we are now working closely with Shopify to identify the root cause of the problem. Our goal is to find a solution as quickly as possible to prevent any further disruptions to your inventory management. We appreciate your patience and understand that the experience you described is not acceptable. If you have specific concerns requiring immediate attention, please reach out to us directly at [email protected], and we will do our best to assist you promptly. Thank you for your patience and for giving us the opportunity to address your concerns. We value your feedback and are dedicated to enhancing your experience with our service. Regards, Team AfterShip
May 8, 2024
Great app. Helped me to sync my Shopify products to my TikTok shop, thereby bringing my products to a greater audience. Karan has also been fantastic in helping me sort the technical issues I faced whilst trying to sync the products.
May 6, 2024
Mr Karan, it was great customer service, i was chatting with Mr Karan, about few tiktok and shopify shop integration issues, he did a great support for me, many thanks
April 15, 2024
Ayushi the support rep we worked with on a problem- what a hero. Very knowledgeable and checked with his team for help instead of just giving up. There are bound to be some issues because TikTok shop is new but the support by AfterShip is top level. Working through problems and providing the exact right documentation.
April 4, 2024
Pretty expensive. Customer service chat is ZERO help. They always ask for 10-15 min but then quickly say it's taking longer and they will need to reach out later via email. There are no quick fix resolutions for any problems, it's always a lengthy process. Paying $600 a month for bare minimum. Orders don't roll over so if you run out and have to pay for 500 you will lose what you don't use. Items constantly oversell through tiktok shop/aftership and you have to manually update your products that have synced if you add any new colors/photos. This app needs SO much work!
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you’ve experienced. Your satisfaction is our top priority, and we deeply regret falling short of your expectations. We understand your concerns regarding the cost and the efficiency of our customer service. Rest assured, we are continuously working to improve our processes to provide more timely and effective assistance to our valued customers like yourself. Regarding the issue with orders not rolling over and the challenges with overselling, we are actively addressing these issues to streamline the user experience and prevent any future occurrences. One of our support team members sent you an email to fix this for you. We are looking forward to hearing from you over the email. Your insights are incredibly valuable to us, and we appreciate you bringing these matters to our attention. Please know that we take your feedback seriously and will use it to guide our ongoing efforts to enhance our platform. We would like to extend our apologies once again for any inconvenience you’ve encountered. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Team AfterShip
March 28, 2024
March 27, 2024
Pooja was excellent, she helped us set up our account with ease and was very helpful I'm sure she will be of great assistance in future! Thank you very much :)