AfterShip for TikTok Shop
Feed for TikTok Shop: 1-Click Sync and Sell
Rating
4.7
feedback
286
chart
#782
All reviews
Review RSS Feed
Nov. 30, 2023
Agents take too long to look into an issue. I have opened live chat 3 times since joining Afterhsip and had frustrating issues with syncing to TikTok shop. I often get sent the troubleshooting article but because the list is so long it doesn't help trying to find the error code on such a long article. The team are patient and friendly it's just frustrating with the time taken to resolve an issue.
Thanks for your valuable feedback. We understand that you are not satisfied with the resolution time taken to resolve your issue which has negatively impacted your experience. We value you as a customer, and it is disheartening to learn that we have not met your expectations. For this, we are assigning dedicated support for your AfterShip Feed account. Please check your inbox, as you will be contacted via email shortly. Trust us, we work very hard to make our app user-friendly and provide a great support experience. Regards, Team AfterShip.
Nov. 28, 2023
Customer Service was fast and answered all my questions helping with set up.
Nov. 22, 2023
Nov. 21, 2023
When I had issues they jumped on a call straight away to fix them, really efficient!
Nov. 19, 2023
Just starting the app but customer service was great!
Thanks for your valuable feedback. We are pleased to know that you are happy with our services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Nov. 6, 2023
I haven't seen so greedy developers as these. We have installed the tiktok shop app to manage products and orders directly via Shopify. As we have a whole team who is dealing with it, we have noticed that we need to give them access to the app but we need to pay for every single member who wants to join and have access to it. It's $12 per seat!!!!! This is ridiculous. Never seen this kind of stuff before and as soon as I installed the app, I removed it and knew that I would not use it again. As an addition, you don't have any information on the app page regarding the pricing. We agreed to pay $18 for an app but an additional 24 is not acceptable.
Thanks for sharing your valuable feedback. Apologies for the inconvenience caused. Please be rest assured that we are here to make your experience even better with our application. Your patience here has been so important. Your issue will be dealt with with priority. I would request you to please tell us how many members you would need to add to the organization, so we can find a workaround on this. We will try our best to assist you on the same. Do let us know if you need any other assistance while using the app. We are available 24/7 via the contact support option on your account. Regards, Team AfterShip