All reviews

Rating Breakdown

  • 5
    98% (1,522 ratings)
  • 4
    2% (26 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (4 ratings)

Reviews with Text

  • 99% (1,535)
Review RSS Feed Review RSS Feed

1 / 5 Share

July 30, 2024

Do not use the FBT! It will disable your checkout button when customers skip offer. Our business has suffer losses because of this app. As for the support is good at making you wait, then tell you technical team will revert another time!

Using app

Over 1 year

Total reviews

4

Average rating

4.0

Developer Reply

Hello there, Thank you for your feedback and bringing this issue to our attention. We sincerely apologize for the inconvenience and losses you experienced due to the checkout button issue when customers skipped offers. We understand how frustrating this must have been for you and your business. We are pleased to inform you that our technical team has resolved the issue. Your checkout button should now function properly even when customers skip offers. We appreciate your patience as we worked to fix this problem. If you encounter any further issues or have any additional feedback, please do not hesitate to reach out. Our support team is here to assist you promptly. We value your business and hope you will consider updating your review based on your current experience with the app. Thank you for your understanding and continued support. Best regards, AOV Support Team

5 / 5 Share

July 27, 2024

I am just trialling the app but already happy with the fast response in helping me set it up on my website. Thank you very much to Charles who was quick in response to helping me.

Using app

About 1 hour

Total reviews

4

Average rating

5.0

5 / 5 Share

July 24, 2024

Great app so far! And perfect tech support by Judy and Toby.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

July 22, 2024

Amazing experience

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

July 21, 2024

Hana was super helpful in assisting me :)

Store

Siprano

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

July 17, 2024

When I get stuck while making transactions in the Avada application, the support team is always there for me. I am especially pleased to do business with Tiana and Hana. They helped me a lot. I think I will continue to use this app for them.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 7, 2024

Great app and support from Emily!

Store

Snabbly

Using app

About 14 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

July 5, 2024

Amazing App and customer service is so fast! They helped me right away and were able to solve my issue. Highly recommend!

Store

Amilga

Using app

3 days

Total reviews

5

Average rating

5.0

5 / 5 Share

July 5, 2024

As a customer, I highly recommend other businesses using Avada. It's not only a Shopify app, a solution but also your companion on your e-commerce journey. Great team!

Store

EMOTIV

Using app

About 2 months

Total reviews

6

Average rating

5.0

5 / 5 Share

July 3, 2024

"Hana" and "Nikita" were amazing, they resolve immediately my problem and put the trust badge on my website. Super friendly. Thanks

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

July 3, 2024

I recently integrated Avada Trust Badges into my website, and I couldn't be happier with the results. The trust badges have not only enhanced the visual appeal of my site but also significantly boosted customer confidence, leading to higher conversion rates. The design is sleek and professional, perfectly aligning with the aesthetics of my brand. I want to extend a heartfelt thanks to Hana and Nikita for their outstanding support throughout the process. Their expertise and dedication were evident in every interaction, as they patiently guided me through the design and implementation stages. Their valuable insights and quick responses made the entire experience seamless and enjoyable. Hana and Nikita went above and beyond to ensure that the trust badges were customized to meet my specific needs, and their attention to detail was truly impressive. Thanks to their exceptional assistance, my website now looks more trustworthy and inviting to visitors. I highly recommend Avada Trust Badges to anyone looking to enhance their website’s credibility. And a special thank you once again to Hana and Nikita for their remarkable service and unwavering support. Your efforts have made a significant difference, and I am extremely grateful!

Using app

About 13 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

July 2, 2024

Great customer service. Was able to login to my shop and take care of the setup issues I was having. Thanks Audrey

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

June 28, 2024

nice support by hana

Using app

About 18 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

June 27, 2024

I had some issues with the price in product page and this was not problem of app but the support team of avada, Judy and Maision, helped me to find a solution, and the next day i had another problem and the fixed it immediatly!

Using app

About 1 month

Total reviews

7

Average rating

4.4

5 / 5 Share

June 20, 2024

Hana from customer support was fantastic

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 18, 2024

I contacted the support team for an issue and Pamela helped me fixing it.

Using app

6 days

Total reviews

3

Average rating

5.0

5 / 5 Share

June 18, 2024

Greatest app at all

Using app

8 months

Total reviews

2

Average rating

5.0

5 / 5 Share

June 17, 2024

Great App and superb support, especially Kevin !!

Using app

1 day

Total reviews

5

Average rating

4.8

5 / 5 Share

June 14, 2024

We are new to this app and haven't had the opportunity to use it during sales yet, but the setup was unbelievably easy and the customer support is absolutely stellar ( THANK YOU Pamela, Tiana and Maison ). We had an issue with how the app was behaving on mobile and needed help asap. The in-app chat box makes reaching out SO convenient. No digging through documentation needed to figure out how to reach out to them. On top of that, I had a response QUICKLY and the issue was fixed before the next day. During the process, they cared enough to give us updates and kept us informed on the progress of solving the problem. Mind you, we're on the basic free plan. Get this app. Give it a test drive. The customer support alone makes it worth it if and when you need help.

Using app

About 15 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

June 14, 2024

super viele Möglichkeiten seinen Shop auszubauen und schneller Support

Using app

About 2 months

Total reviews

1

Average rating

5.0