All reviews

Rating Breakdown

  • 5
    98% (1,564 ratings)
  • 4
    2% (30 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (4 ratings)

Reviews with Text

  • 99% (1,580)
Review RSS Feed Review RSS Feed

5 / 5 Share

Aug. 20, 2024

I didn't understand how to ge tit working it first, but the support is fantastic. Prakash was very helpful and fixed everything for me fast.

Store

My Store

Using app

About 2 hours

5 / 5 Share

Aug. 18, 2024

Rápida respuesta y solución por parte de Kevin del equipo de soporte. Muy recomendable

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 18, 2024

Good and quick service from Jasmine!

Using app

6 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 15, 2024

Thanks Mia.

Using app

About 21 hours

Total reviews

5

Average rating

5.0

5 / 5 Share

Aug. 15, 2024

Customer support was prompt in helping me with my issues. I will recommend this app.

Store

Makazi

Using app

About 1 hour

Total reviews

2

Average rating

3.0

5 / 5 Share

Aug. 9, 2024

Received help from Mia who was quick to identify the issue and resolve in a timely manner. Thanks for your help.

Using app

16 days

Total reviews

4

Average rating

5.0

1 / 5 Share

July 30, 2024

Do not use the FBT! It will disable your checkout button when customers skip offer. Our business has suffer losses because of this app. As for the support is good at making you wait, then tell you technical team will revert another time!

Using app

Over 1 year

Total reviews

4

Average rating

4.0

Developer Reply

Hello there, Thank you for your feedback and bringing this issue to our attention. We sincerely apologize for the inconvenience and losses you experienced due to the checkout button issue when customers skipped offers. We understand how frustrating this must have been for you and your business. We are pleased to inform you that our technical team has resolved the issue. Your checkout button should now function properly even when customers skip offers. We appreciate your patience as we worked to fix this problem. If you encounter any further issues or have any additional feedback, please do not hesitate to reach out. Our support team is here to assist you promptly. We value your business and hope you will consider updating your review based on your current experience with the app. Thank you for your understanding and continued support. Best regards, AOV Support Team

5 / 5 Share

July 27, 2024

I am just trialling the app but already happy with the fast response in helping me set it up on my website. Thank you very much to Charles who was quick in response to helping me.

Using app

About 1 hour

Total reviews

4

Average rating

5.0

5 / 5 Share

July 24, 2024

Great app so far! And perfect tech support by Judy and Toby.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

July 22, 2024

Amazing experience

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

July 21, 2024

Hana was super helpful in assisting me :)

Store

Siprano

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

July 17, 2024

When I get stuck while making transactions in the Avada application, the support team is always there for me. I am especially pleased to do business with Tiana and Hana. They helped me a lot. I think I will continue to use this app for them.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 12, 2024

The customer service was very quick, and I had a very nice experience with espatially Tiana, she helped me solve my problem in minutes.

Using app

8 months

Total reviews

4

Average rating

5.0

5 / 5 Share

July 7, 2024

Great app and support from Emily!

Store

Snabbly

Using app

About 14 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

July 5, 2024

Amazing App and customer service is so fast! They helped me right away and were able to solve my issue. Highly recommend!

Store

Amilga

Using app

3 days

Total reviews

3

Average rating

5.0

5 / 5 Share

July 5, 2024

As a customer, I highly recommend other businesses using Avada. It's not only a Shopify app, a solution but also your companion on your e-commerce journey. Great team!

Store

EMOTIV

Using app

About 2 months

Total reviews

6

Average rating

5.0

5 / 5 Share

July 3, 2024

"Hana" and "Nikita" were amazing, they resolve immediately my problem and put the trust badge on my website. Super friendly. Thanks

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

July 2, 2024

Great customer service. Was able to login to my shop and take care of the setup issues I was having. Thanks Audrey

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

June 28, 2024

nice support by hana

Using app

About 18 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

June 27, 2024

I had some issues with the price in product page and this was not problem of app but the support team of avada, Judy and Maision, helped me to find a solution, and the next day i had another problem and the fixed it immediatly!

Using app

About 1 month

Total reviews

7

Average rating

4.4